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Recovery Representative

2 months ago

Rochester, United States Nesco Resource Full time
Nesco Resource is seeking a Recovery Representative to join our client's team on a 12-month assignment

Hybrid Schedule (In office Monday-Wednesday, Remote Thursday & Friday)

Pay Rate: $21/hr
Shift: 11:00am - 8:00pm

Job Summary:
  • Responsible for accurate and timely resolution of all bank returned items
  • Provides quality customer service to internal/external customers while mitigating risk to the company
  • Educates clients branches product areas on the resolution process and provides alternate service options when necessary.
  • Researches and resolves product and service issues from the field and clients
  • Handles client objections through the help of a mentor and manages the return to completion in order to recover as much lost revenue as possible using established standards and guidelines
  • Handles returns resolutions and inbound phone requirements to meet departmental standards
  • Performs the daily processing of all new and pending returned items for the assigned products
  • Maintains daily call requirements based on the forecast provided
Qualifications:
  • Bachelors Degree in Business Administration preferred
  • Experience in Customer Service, Finance, Accounting, or Payroll preferred
  • Microsoft Word Excel and Access knowledge is preferred
  • Ability to work in a fast paced environment
  • Collections or Banking Experience preferred

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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