Recovery Representative

2 weeks ago

Rochester, United States Aston Carter Full time

Description:

-Responsible for accurate and timely resolution of all bank returned items Provides quality customer service to internal/external customers while mitigating risk to the company Educates clients branches product areas on the resolution process and provides alternate service options when necessary.

-Develops and maintains basic knowledge of company products including but not limited to Taxpay Direct Deposit 401(k) Workers Compensation Health and Benefits National Health FSA FSA Debit card Advantage and their corresponding systems to accurately make decisions on the revenue company receives from the products

-Researches and resolves product and service issues from the field and clients Handles client objections through the help of a mentor and manages the return to completion in order to recover as much lost revenue as possible using established standards and guidelines

-Handles returns resolutions and inbound phone requirements to meet departmental standards Performs the daily processing of all new and pending returned items for the assigned products

-Handles the daily EDI payment report in conjunction with a mentor to ensure accuracy and timeliness of updates to avoid penalty assessment Handles the daily payroll hold report in conjunction with their mentor to ensure accuracy and timeliness of updates to avoid service related issues

-Maintains daily call requirements based on the forecast provided

-Maintains department policies/procedures to ensure daily compliance

-Evaluates client status to determine the appropriate service that they are approved to use and mitigates risk

-Participates in ongoing training to enhance knowledge and skills

-Ensures adherence to the Fair Debt Collections Practices Act NACHA and other regulatory agencies

Skills:

  • BS in Business Administration preferred, related degrees accepted OR A.S. and 1-3 years' relevant experience

  • Must have some experience with some of call center, inbound call, customer service

Shift:

Monday-Friday 8:30AM-5PM

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

  • Hiring diverse talent

  • Maintaining an inclusive environment through persistent self-reflection

  • Building a culture of care, engagement, and recognition with clear outcomes

  • Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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