Recovery Representative/Customer Service

1 week ago

Rochester, United States US Tech Solutions, Inc. Full time

Duration: 6-12 months contract

Job Description:

  • Responsible for accurate and timely resolution of all banks returned items. Provides quality customer service to internal/external customers while mitigating risk to the company. Educates clients branches product areas on the resolution process and provides alternate service options when necessary.
  • Researches and resolves product and service issues from the field and clients. Handles client objections through the help of a mentor and manages the return to completion to recover as much lost revenue as possible using established standards and guidelines.
    Handles returns resolutions and inbound phone requirements to meet departmental standards.
  • Performs the daily processing of all new and pending returned items for the assigned products

Responsibilities:

  • This includes application reconfiguration of employee benefit plans, rates, and business rules as well as the review of carrier specifications.
  • We are looking for someone with strong time management skills, attention to detail, knowledge of Microsoft office, and the ability to communicate effectively and professionally.

Experience:

  • (2 – 6 years)

Skills:

  • Inbound Calls or Call Center Experience Required
  • Experience in Customer Service, Microsoft Word Excel and Access knowledge is preferred
  • Ability to work in a fast-paced environment.
  • Collections or Banking Experience preferred.

Education:

  • High School Diploma/associate’s degree

 

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