Current jobs related to Recovery Representative I - Rochester - Paychex

  • Recovery Representative I

    2 weeks ago

    Rochester, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a Recovery Representative I (Tier II) to join our team located in ROCHESTER, New York. This role is integral to our operations in the financial industry, with a focus on mitigating risk and ensuring the accuracy and timeliness of financial transactions. This is a long-term contract employment opportunity,...

  • A/R Recovery Representative I

    2 weeks ago

    Rochester, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for an A/R Recovery Representative I (Tier II) based in Rochester, New York, United States. This role is pivotal in our team as it involves managing customer inquiries, resolving billing disputes, and ensuring the timely resolution of past due invoices. You will be...

  • A/R Recovery Representative I

    4 days ago

    Rochester, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking an A/R Recovery Representative I (Tier II) to join our team in Rochester, New York. Your main role will be to handle the resolution of past due invoices and provide customer service to both internal and external customers. This role involves mitigating risk to the company while addressing billing disputes. This...

  • Recovery Representative

    4 weeks ago

    Rochester, United States Nesco Resource Full time

    Nesco Resource is seeking a Recovery Representative to join our client's team on a 6-month assignment!Hybrid Schedule (In office Monday-Wednesday, Remote Thursday & Friday)Pay Rate: $21/hrShift: 11:00am - 8:00pmJob Summary: Responsible for accurate and timely resolution of all bank returned items Provides quality customer service to internal/external...

  • Recovery Representative

    3 weeks ago

    Rochester, United States Nesco Resource Full time

    Nesco Resource is seeking a Recovery Representative to join our client's team on a 10-month assignment!Pay Rate: $21/hrShift: 8:00am - 5:00pmLocation: HenriettaJob Summary: Responsible for accurate and timely resolution of all bank returned items Provides quality customer service to internal/external customers while mitigating risk to the company Educates...

  • Recovery Specialist

    2 weeks ago

    Rochester, New York, United States Paychex Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Recovery Representative I to join our team at Paychex. As a key member of our revenue recovery team, you will be responsible for resolving bank returned items in a timely and accurate manner, while providing exceptional customer service to internal and external customers.Key...

  • AR Recovery Representative

    2 weeks ago

    Rochester, United States NESCO Inc Full time

    Nesco Resource is seeking an Accounts Receivable Recovery Representative to assist our client on a 12-month assignment! Pay Rate: $21/hr Schedule: 11am-8pm (Training would be 8-5 for first month) Type: Contract Specific Responsibilities: Develops and maintains a basic knowledge of products and services including, but not limited to, Payroll, Human Resource...

  • A/R Recovery Representative

    2 weeks ago

    Rochester, United States Paladin Consulting Full time

    Paladin Consulting is currently hiring an A/R Recovery Representative to join our team working onsite at our client's office located in Rochester, NY. We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family. Job Title: A/R Recovery Representative Work...

  • A/R Recovery Specialist

    2 weeks ago

    Rochester, New York, United States US Tech Solutions Full time

    Job Summary:The A/R Recovery Representative I role at US Tech Solutions involves resolving past due invoices accurately and timely, while providing quality customer service and mitigating risk to the company.Key Responsibilities:Develop and maintain a basic knowledge of products and services, including Payroll, Human Resource Services, and Acquired...

  • Recovery Specialist

    3 weeks ago

    Rochester, New York, United States Nesco Resource Full time

    Nesco Resource is seeking a skilled Recovery Representative to join our client's team on a 6-month assignment. This hybrid schedule (in-office Monday-Wednesday, remote Thursday-Friday) offers a unique blend of work-life balance and professional growth opportunities.**Job Summary:**As a Recovery Representative, you will be responsible for accurately and...

  • Recovery Representative I

    1 month ago

    Rochester, United States Paychex Full time

    Overview: Responsible for accurate and timely resolution of all bank returned items. Provides quality customer service to internal/external customers, while mitigating risk to the company. Educates clients, branches, product areas on the resolution process and provides alternate service options when necessary. Responsibilities: Develops and maintains basic...

  • Recovery Representative I

    2 weeks ago

    Rochester, United States Paychex Full time

    Overview Responsible for accurate and timely resolution of all bank returned items. Provides quality customer service to internal/external customers, while mitigating risk to the company.Educates clients, branches, product areas on the resolution process and provides alternate service options when necessary. ResponsibilitiesDevelops and maintains basic...

  • Recovery Volunteer Coordinator

    3 weeks ago

    Rochester, New York, United States Center for Community Alternatives Full time

    Job Title: Recovery Volunteer CoordinatorAbout the Role:The Recovery Volunteer Coordinator will play a vital role in supporting individuals in recovery at the CORE Center. This position requires a strong understanding of the peer recovery movement and the ability to establish trusting relationships with peers.Key Responsibilities:Conduct peer training to...

  • Recovery Representative I

    3 weeks ago

    Rochester, United States US Tech Solutions Full time

    Job Description: Job Summary - Corporate Collections Representative Responsible for accurate and timely resolution of all bank returned items Provides quality customer service to internal/external customers while mitigating risk to the company Educates clients branches product areas on the resolution process and provides alternate service options...

  • Recovery Volunteer Coordinator

    3 months ago

    Rochester, United States Center for Community Alternatives Full time

    About the Organization Center for Community Alternatives (CCA) supports and builds power with people across New York State who have been affected by mass incarceration, criminalization and community disinvestment. Through a statewide network of direct services, advocacy and organizing, and by supporting the leadership of directly-impacted people, we advance...

  • Recovery Representative

    18 hours ago

    Rochester, United States AppleOne Full time

    Job DescriptionJob DescriptionRecovery Representative Location: Rochester, NY 14623 Compensation: $21 per hour Work Hours/Shift: 11am - 8pm Screening: Drug and background screening required Job Description General Purpose: Responsible for accurate and timely resolution of past due invoices. Provides quality customer service to internal/external customers,...

  • Customer Service Representative I

    4 weeks ago

    Rochester, United States Talent Software Services Full time

    Summary Description: Under the direction of the Supervisor of Customer Service, this position resolves customer inquiries via telephone, email, walk-in, and mail regarding plan benefits, claim payments and denials, and eligibility in accordance with custom designed benefit plans. This will be done in a polite, professional, and courteous manner at all...

  • Customer Service Representative I

    1 week ago

    Rochester, New York, United States Talent Software Services Full time

    Job Summary:As a Customer Service Representative I, you will be responsible for resolving customer inquiries via telephone, email, walk-in, and mail regarding plan benefits, claim payments and denials, and eligibility in accordance with custom designed benefit plans. You will provide polite, professional, and courteous service to customers, meeting...

  • Recovery Representative I

    4 months ago

    Rochester, United States US Tech Solutions Full time

    Job Summary: Responsible for accurate and timely resolution of all banks returned items Provides quality customer service to internal/external customers while mitigating risk to the company Educates clients branches product areas on the resolution process and provides alternate service options when necessary. Develops and maintains basic knowledge of...

  • Physical Therapist Level I

    2 weeks ago

    Rochester, New York, United States Mass General Brigham Full time

    Job Title: Physical Therapist Level IMass General Brigham is seeking a highly skilled Physical Therapist Level I to join our team in Rollinsford, New Hampshire.Job Summary:We are looking for a dedicated and compassionate Physical Therapist to work in our acute care setting. As a Physical Therapist Level I, you will be responsible for providing high-quality...

Recovery Representative I

2 months ago

Rochester, United States Paychex Full time

Overview

Responsible for accurate and timely resolution of all bank returned items. Provides quality customer service to internal/external customers, while mitigating risk to the company. Educates clients, branches, product areas on the resolution process and provides alternate service options when necessary.

Responsibilities

  • Develops and maintains basic knowledge of Paychex products including, but not limited to, Taxpay, Direct Deposit, Readychex, Garnishments, 401(k), Workers Compensation, Health and Benefits, National Health, FSA, FSA Debit card, Advantage and their corresponding systems to accurately make decisions on the revenue Paychex receives from the products.

  • Researches and resolves product and service issues from the field and clients. Handles client objections through the help of a mentor and manages the return to completion in order to recover as much lost revenue as possible using established standards and guidelines.

  • Handles returns resolutions and inbound phone requirements to meet departmental standards.

  • Performs the daily processing of all new and pending returned items for the assigned products.

  • Handles the daily EDI payment report in conjunction with a mentor to ensure accuracy and timeliness of updates to avoid penalty assessment.

  • Handles the daily payroll hold report in conjunction with their mentor to ensure accuracy and timeliness of updates to avoid service related issues.

  • Maintains daily call requirements based on the forecast provided.

  • Maintains department policies/procedures to ensure daily compliance.

  • Evaluates client status to determine the appropriate service that they are approved to use and mitigates risk and exposure to Paychex.

  • Participates in ongoing training to enhance knowledge and skills.

  • Ensures adherence to the Fair Debt Collections Practices Act, NACHA, and other regulatory agencies.

Qualifications

  • H.S. Diploma - Required

  • Collections and inbound call experience - Preferred

  • 4 years of experience in customer service, finance, accounting, or payroll

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $16.05 - $25.21/hour. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.