Sr. Manager, CRM

4 days ago

New York NY United States Pyramid Consulting Group, LLC Full time

Our client, a luxury skincare brand, is seeking a Sr. Manager, CRM & eCommerce to join their team. Initially, the role will be remote until an office space is identified in NYC, at which point the role will work a hybrid schedule and work from the office 2-3 days per week.

Job Duties Include:

  • Develop and implement an email and SMS marketing strategy aligned with business objectives and content planning
  • Oversee management of email campaigns, including concept creation, content development, deployment, and analysis
  • Enhance email and SMS campaigns through A/B testing of subject lines, content, layouts, and send times
  • Collaborate to establish KPIs for retention campaigns, analyze key metrics, and provide actionable insights
  • Implement strategies to expand the email subscriber list through lead generation and opt-in optimization
  • Ensure compliance with relevant regulations for all email marketing campaigns
  • Develop and utilize retention programs for subscription, referral, and loyalty initiatives to maximize customer lifetime value and repeat purchase rates
  • Collaborate with brand marketing, graphic design, and external web development teams to meet deliverables and deadlines for site updates
  • Create on-site digital marketing campaigns for new product launches and content updates
  • Monitor website and make adjustments based on inventory, web sales, and promotions
  • Partner with the digital lead to develop the site roadmap
  • Optimize and enhance site applications to increase revenue and improve customer experience

Job Qualifications Include:

  • 7+ years of experience in email and SMS marketing with a proven track record of success
  • Must have experience within a direct-to-consumer organization
  • Must have beauty experience
  • Proficiency with email marketing platforms and tools (e.g., Klaviyo, Listrak, Iterable)
  • Familiarity with Google Analytics 4 (GA4)
  • Strong analytical skills with the ability to interpret data for informed decision-making
  • Excellent organizational, planning, time management, and communication skills
  • Knowledge of Shopify Plus or other ecommerce platforms
  • HTML/CSS skills for email template customization are a plus
  • Awareness of industry best practices and emerging trends in email and SMS marketing
  • Experience with Asana is a plus
  • Entrepreneurial mindset with the ability to work independently in a small team or startup environment
  • A team player attitude is essential

Pay: $110k-$130k annually plus bonus + equity options

While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you

**PCG, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. PCG and our clients may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

Please refer to our website: www.pyramidcg.com for access to our Right to Work and E-Verify Participation Posters.

  • CRM Senior Manager

    6 days ago

    New York, NY, United States ESPN Full time

    ESPN needs a talented and experienced marketing professional with proven strategic experience to lead the data and technical strategy, and activation to support marketing, for our in-house CRM team with a mission for fan and subscriber centric lifecycle marketing. This position implements and leads industry data-driven CRM strategies and tactics across...

  • CRM Senior Manager

    6 days ago

    New York, NY, United States ESPN Full time

    ESPN needs a talented and experienced marketing professional with proven strategic experience to lead the data and technical strategy, and activation to support marketing, for our in-house CRM team with a mission for fan and subscriber centric lifecycle marketing. This position implements and leads industry data-driven CRM strategies and tactics across...

  • CRM Manager

    3 weeks ago

    New York, New York, United States Creative Circle Full time

    Job Title: CRM ManagerWe are seeking a highly skilled CRM Manager to join our team at Creative Circle. As a CRM Manager, you will be responsible for developing and executing consumer-centric activation strategies that drive profitable revenue and create consumer connections.Key Responsibilities:Develop and implement data-driven activation strategies to drive...

  • CRM Manager

    3 weeks ago

    New York, New York, United States Manpower Group Inc. Full time

    Job Title: CRM ManagerWe are seeking a highly skilled CRM Manager to join our innovative team at Manpower Group Inc. in New York, NY. As a CRM Manager, you will be responsible for driving collaboration and influencing a wide team to execute key deliverables.Key Responsibilities:Develop and execute robust activation plans to drive conversion, revenue, and...

  • Senior CRM Operations Executive

    2 weeks ago

    New York, New York, United States Delaware North Full time

    Delaware North's Interactive Gaming Division is seeking a highly skilled Crm Operations Manager to lead the successful planning and execution of promotions and communications for our iCasino and Sportsbook.This role will involve managing the Crm coordinator team and developing promotional mechanics, reinvestment strategies, and customer journeys.The ideal...

  • CRM Manager

    2 weeks ago

    New York, New York, United States University of Pittsburgh Full time

    Job SummaryEvaluate business requirements and perform advanced data integration and analysis to drive business growth. Develop analytical and reporting tools utilizing integrated data to inform strategic decisions.Key ResponsibilitiesCollaborate with enrollment and marketing specialists to optimize CRM system usage.Develop and maintain reports and dashboards...

  • CRM Senior Manager

    3 weeks ago

    New York City, NY, United States ESPN Full time

    ESPN needs a talented and experienced marketing professional with proven strategic experience to lead the data and technical strategy, and activation to support marketing, for our in-house CRM team with a mission for fan and subscriber centric lifecycle marketing. This position implements and leads industry data-driven CRM strategies and tactics across...

  • CRM Manager

    7 days ago

    New York, United States Etro Full time

    ABOUT US:ETRO is a fashion house that has defined Italian style around the world since 1968. From research into textiles and attention to detail, ETRO creates luxury clothing and accessories for men and women, where passion for travel and sartorial tradition are the key concepts of every collection.Division: RetailRole: CRM ManagerReport: Regional Director...

  • Senior CRM Manager

    4 weeks ago

    New York, New York, United States SourcePro Search, LLC Full time

    Senior CRM ManagerWe are seeking a seasoned Senior CRM Manager to lead our CRM initiatives and drive business growth. The ideal candidate will have a strong background in managing CRM systems, with a focus on data integrity and quality.Key Responsibilities:Maintain and enhance our CRM system, ensuring accurate and accessible contact data for marketing and...

  • CRM Manager

    3 months ago

    New York, United States Etro Full time

    ABOUT US:ETRO is a fashion house that has defined Italian style around the world since 1968. From research into textiles and attention to detail, ETRO creates luxury clothing and accessories for men and women, where passion for travel and sartorial tradition are the key concepts of every collection.Division: RetailRole: CRM ManagerReport: Regional Director...

  • Senior CRM Manager

    2 weeks ago

    New York, New York, United States SourcePro Search, LLC Full time

    We are seeking a seasoned Senior CRM Manager to lead our CRM system and champion data integrity and quality. The ideal candidate will have at least 10+ years of experience in managing and enhancing office applications, with a focus on maintaining data integrity and quality in CRM software environments. Proficiency in Salesforce is a must, along with hands-on...

  • Senior CRM Manager

    1 week ago

    New York, United States SourcePro Search, LLC Full time

    We are conducting a search for an accomplished Senior CRM Manager to join a leading law firm in New York. The ideal candidate will have at least 10+ years of experience in managing and enhancing office applications, with a focus on maintaining data integrity and quality in CRM software environments. Proficiency in Salesforce is a must, along with hands-on...

  • Senior CRM Manager

    3 weeks ago

    New York, New York, United States SourcePro Search, LLC Full time

    Senior CRM ManagerWe are seeking a seasoned Senior CRM Manager to lead our CRM strategy and implementation. The ideal candidate will have a strong background in managing CRM systems, with a focus on data integrity and quality.Key Responsibilities:Maintain and enhance our CRM system, ensuring accurate and accessible contact data for marketing and...

  • CRM Technology Manager

    2 weeks ago

    New York, New York, United States The Phoenix Group Full time

    Job DescriptionJob Title: CRM Technology ManagerCompany: The Phoenix GroupJob Type: Full-timeLocation: RemoteAbout Us: The Phoenix Group is a leading professional services firm that provides innovative solutions to its clients. We are seeking a highly skilled CRM Technology Manager to join our team.Job Summary:We are looking for a CRM Technology Manager to...

  • CRM Manager, Americas

    3 weeks ago

    New York, New York, United States Aesop Full time

    About the RoleAesop is seeking a highly skilled CRM Manager to join our Americas team. As a key partner to multiple teams, you will drive digital acceleration and build an elevated CRM strategy that aligns with our 5-year plan.Key responsibilities include establishing processes, KPIs, and educating the organization on omnichannel and clienteling efforts. You...

  • CRM Marketing Manager

    4 weeks ago

    New York, New York, United States Global Channel Management Full time

    About the JobThe CRM Marketing Manager will be responsible for developing and implementing a customer-centric, loyalty-based approach and CRM initiatives focused on run-the-business. This role will devise and implement strategies to deliver program goals, ensuring that agreed Marketing Communications activity is managed to time and budget. The successful...

  • CRM Technology Manager

    2 months ago

    New York, United States The Phoenix Group Full time

    ResponsibilitiesLeverage marketing and business development technologies to provide a comprehensive understanding of clients, empowering teams to anticipate needs, enhance cross-office collaboration, and support strategic growth initiatives.Develop and document the firm's CRM strategy, technical requirements, and processes to align with business goals,...

  • CRM Senior Manager

    3 weeks ago

    NEW YORK, United States ESPN Full time

    ESPN needs a talented and experienced marketing professional with proven strategic experience to lead the data and technical strategy, and activation to support marketing, for our in-house CRM team with a mission for fan and subscriber centric lifecycle marketing. This position implements and leads industry data-driven CRM strategies and tactics across...

  • CRM Senior Manager

    3 weeks ago

    NEW YORK, United States ESPN Full time

    ESPN needs a talented and experienced marketing professional with proven strategic experience to lead the data and technical strategy, and activation to support marketing, for our in-house CRM team with a mission for fan and subscriber centric lifecycle marketing. This position implements and leads industry data-driven CRM strategies and tactics across...

  • CRM Senior Manager

    2 weeks ago

    New York, United States ESPN Full time

    ESPN needs a talented and experienced marketing professional with proven strategic experience to lead the data and technical strategy, and activation to support marketing, for our in-house CRM team with a mission for fan and subscriber centric lifecycle marketing. This position implements and leads industry data-driven CRM strategies and tactics across...