CRM Manager

2 weeks ago

New York, United States Syndicatebleu Full time

Our client, a luxury brand, is looking to add a CRM Operations Manage to their team on a freelance basis, ASAP


This role is hybrid in NYC for 3 months with the potential to extend


Responsibilities

- Support daily maintenance and operations within the CRM, ensuring smooth user access and views.

- Assist in configuring fields, dashboards, and basic workflows

- Manage routine data entry, system notes, and CAB submissions

- Escalate complex technical issues to the Service Lead.

- Contribute to documenting CRM processes and workflows, ensuring alignment with standards.

- Provide administrative support for tracking project tasks, timelines, and PRF submissions.

- Serve as the primary point of contact for requests with vendors, ensuring closure and compliance


Qualifications

- Over 3 years of experience in CRM/CDP, primarily focused on Salesforce (Sales, Service, Marketing Clouds, CDP, and Force.com).

- Solid understanding of CRM, CDP, data analytics, data processing (including Master Data Management and Data Quality Management), and consumer database principles.

- Extensive knowledge and hands-on experience with consumer databases and CRM development and configuration.

- Proficient in writing SQL queries to extract data from multiple sources and perform comprehensive analysis.

- Capable of navigating and influencing cross-functional teams, with a strong team-player mentality.


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