Service Desk Analyst
6 days ago
Service Desk: Onsite in NYC office.
- Responsible for the resolution of customer issues raised via phone or email.
- Acting as a reliable point of contact for users, ensuring issues are escalated if they cannot be resolved on first line and maintaining good customer relationships.
- Act as a single point of contact for customers contacting the service desk via phone, email or self-service portal, regarding IT issues and queries.
- 3+ years experience working in as Service Desk role, including taking support calls and working with a ticketing system (law firm experience preferred) but no essential
- Knowledge of iManage Work, Windows 10 and Apple iOS
- Strong Knowledge supporting Microsoft Technologies (Office 365, Teams, OneDrive, etc.)
- Experience using Remote Support Technologies (SCCM, Team Viewer) and Active Directory
- Ability to work well under pressure
- Excellent communication skills
- Flexible, customer focused approach to service delivery
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Service Desk Analyst
1 month ago
New York, NY, United States TEKsystems Full timeDescription:One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone,...
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Service Desk Analyst
1 month ago
New York, United States Michael Page International Full timeThe Service Desk Analyst is the first point of contact between end-users and the Technology department. The Service Desk Analyst is responsible for recording the details of reported IT service issues and service requests, and working to either restore service as quickly as possible or alerting and/or escalating them to the appropriate specialist support...
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Service Desk Analyst
1 week ago
New York, NY, United States Metropolitan Jewish Health System Full timeOur Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence.MJHS is in search of a Service Desk Analyst who will be responsible for assisting customers with technical...
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Service Desk Analyst
4 weeks ago
New York, New York, United States Velocity Search Group Full timeJob Title: Service Desk AnalystVelocity Search Group is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the primary point of contact for our clients, providing technical support and assistance with various technical issues.Key Responsibilities:Provide technical support and assistance to clients via...
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Service Desk Analyst
1 month ago
New York, New York, United States Michael Page International Full timeJob Title: Service Desk AnalystMichael Page International is seeking a highly skilled Service Desk Analyst to join their team. As a Service Desk Analyst, you will be responsible for providing technical support to users, troubleshooting issues, and resolving problems in a timely and efficient manner.About the Role:This is a fantastic opportunity to work with...
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Service Desk Analyst
3 weeks ago
New York, New York, United States NYC Health Hospitals Full timeJob SummaryNYC Health + Hospitals is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support and services to users, seeking to resolve as many calls as possible at level 1 and 1 1/2. You will also provide a single point of contact for Service Desk activities, for...
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Service Desk Analyst
4 weeks ago
New York, United States Integrated Resources Full timeJob Title: Service Desk Analyst Job Location: This will be an 80%remote/20% on-site day shift schedule (7am to 3pm/8am to 4pm/9am to 5pm/10am to 6pm). Consultant is expected to work holidays if necessary as we are a 24/7 service desk. Work Duration: 02-03 Months (Possibilities of extension) Pay Rate: $28.00/hr on w2 Job Description: Typing Test required of...
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Bilingual Service Desk Analyst
4 weeks ago
New York, New York, United States CAI Full timeJob Title: Bilingual Service Desk AnalystWe are seeking a highly motivated and customer-focused Bilingual Service Desk Analyst to join our team at CAI. As a Bilingual Service Desk Analyst, you will be responsible for providing Level 1 technical support to our clients in an efficient and accurate manner.Key Responsibilities:Provide general IT end-user support...
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Service Desk Analyst
3 weeks ago
New York, United States TEKsystems Full timeDescription: A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world’s most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the...
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Service Desk Analyst
1 month ago
New York, United States TEKsystems co Allegis Group Full timeDescription:One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital's Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System's 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone, e-mail...
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Analyst - Service Desk Analyst
5 days ago
Bethesda, MD, United States Quadrant Inc Full timeJob ID: Service Desk Call Support Analyst s TeleworkMUST:Public Trust clearableExperienced Service Desk Call Support Analyst3-5 yrs. customer support experience providing functional supportHave grants management h
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Service Desk Analyst
3 weeks ago
New York, United States TEKsystems Full time*Description:* A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world's most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential...
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Service Desk Analyst
3 weeks ago
New York, United States Michael Page Full timeService Desk Analyst for a leading Financial Service Company. Client DetailsA leading Financial Service company. DescriptionSupport of a medium to large global Financial Service company (650~ global users)Provide on-site supportResponsible for Service Desk support including desktop and server support, and service requests in Service NowWork with internal IT...
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IT Service Desk Analyst
3 weeks ago
New York, New York, United States Criteo Full timeJob DescriptionAt Criteo, we are seeking a highly skilled IT Service Desk Analyst to join our team. As a key member of our global support team, you will be responsible for providing frontline user support to our New York office and other US and Brazil offices.Key Responsibilities:Monitor the ticketing system for incoming requests and process issues...
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Service Desk Analyst
5 months ago
New York, United States Metropolitan Jewish Health System Full timeOur Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence. MJHS is in search of a Service Desk Analyst who will be responsible for assisting customers with technical...
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Help Desk Analyst
4 weeks ago
New York, New York, United States Rose International Full timeJob Title: Help Desk AnalystAt Rose International, we are seeking an experienced Help Desk Analyst to join our team. As a Help Desk Analyst, you will provide technical support and assistance to our employees across the country and internationally.Key Responsibilities:Provide technical support for software, hardware, and network issues.Diagnose and resolve...
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IT Service Desk Analyst
6 days ago
Marietta, GA, United States Aventis Systems, Inc. Full timeJob Overview:We are seeking a highly capable service desk analyst who will be responsible for inbound calls and tickets from Cortavo’s managed services customers. This Level 2 position will require the ideal candidate to identify and resolve questions relating to issues with opening applications, printers, connectivity to different systems, new user...
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Service Desk Analyst
3 months ago
New York, United States Velocity Search Group Full timeOur client, a major entertainment/media firm located in NYC (Midtown), is looking to hire Service Desk Analyst. This is a 12 month contract with the likelihood of extension. You will have a strong team, great work culture and true work/life balance. This role will provide a helpful and friendly first and second point of contact for our Global Technology...
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Help Desk Analyst
7 days ago
New York, NY, United States The Phoenix Group Full timeOur client, a prestigious law firm, is seeking a Helpdesk Analyst to join their team! On-site , 1-9pm shift.Key Responsibilities:Handles telephone calls, emails, and personnel requests for technical support.Accurately records all Help Desk calls into the call tracking system with complete details.Offers support to end users on various issues, identifying,...
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Service Desk Analyst
3 days ago
LaGrange, GA, United States Interface, Inc. Full timeInterface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs for commercial and residential spaces. Made with purpose and without compromise, Interface flooring...