Service Desk Analyst

The IT Service Desk Analyst has primary accountability for troubleshooting technical issues reported by users and managing the organization's ticketing system. This involves diagnosing issues, researching potential solutions, and seeing them through to satisfactory completion. The Analyst provides in-office and remote support via phone, email and chat. They...

Typing speed of 35+ WPM Required. This will be an 80%remote/20% on-site evening shift schedule (Mon-Fri 4pm to 12am). Consultant is expected to work holidays if necessary as we are a 24/7 service desk. - Receive, prioritize, document and actively resolve end-user help requests - Answer calls of e-mail contacts within the required service level time frame -...

OverviewAs a Service Desk Analyst III, you will be responsible for answering technical support calls and responding to emails from our customers, providing Level 3 technical assistance directly to the ePlus customer base. You will provide accurate and efficient problem diagnosis, description and tracking through resolution. For remote/hybrid positions: an...

Our Corporate team may not provide direct care, but we still touch people‘s lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence.MJHS is in search of a Service Desk Analyst who will be responsible for assisting customers with technical...

Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence. MJHS is in search of a Service Desk Analyst who will be responsible for assisting customers with technical...

Our client, a major entertainment/media firm located in NYC (Midtown), is looking to hire Service Desk Analyst. This is a 12 month contract with the likelihood of extension. You will have a strong team, great work culture and true work/life balance. This role will provide a helpful and friendly first and second point of contact for our Global Technology...

IDEALFORCE has a Contract position available immediately for a Service Desk Analyst to join our customer in Phoenix AZ. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Only Local Candidates are considered for this role. Below covers...

Why work for MJHS? : When you work with us you will receive comprehensive and affordable health and financial benefits, in addition to generous paid vacation, personal and holiday time that you won't find at our competitors. Do you receive a paid day off for your birthday now? No? You will here! You will also receive the training, tuition assistance...

Job DescriptionJob DescriptionWe are offering a short term contract employment opportunity for a Help Desk Analyst in New York, New York. In this role, you will be providing technical support, troubleshooting issues related to Android Development, Cisco Technologies, Citrix Technologies, and Mac Computers. This position is within the IT industry and will...

We are seeking a Service Desk Analyst to support and maintain our network infrastructure while providing technical support. This role involves network administration, end-user support, and cloud-based technology with a focus on Office 365. Responsibilities: Install, configure, and maintain network hardware and software. Monitor and troubleshoot network and...

Job Summary: The Service Desk Manager oversees the day-to-day operations of the IT service desk within a law firm environment. This role ensures the delivery of high-quality technical support services to attorneys, staff, and clients. The Service Desk Manager will lead a team of technicians, establish performance standards, and drive continuous improvement...

Summary: The Help Desk Analyst analyzes and troubleshoots computer support problems and applies an understanding of computer software and hardware products and services to resolve user problems. The Help Desk Analyst is knowledgeable on the usage and support of the products that run on the Windows operating system. The Help Desk Analyst provides hands-on...

Service Desk: Onsite in NYC office. Responsible for the resolution of customer issues raised via phone or email.Acting as a reliable point of contact for users, ensuring issues are escalated if they cannot be resolved on first line and maintaining good customer relationships. Act as a single point of contact for customers contacting the service desk via...

The Information Technology Department of Arnold & Porter has an opening for an Information Technology (IT) Service Desk Supervisor in the Washington DC office. The IT Service Desk Supervisor is responsible for managing the day-to-day operations of the service desk, ensuring that all requests for support are handled in a timely and efficient manner. This...

Job DescriptionJob DescriptionWe are offering a long-term contract employment opportunity for a Help Desk Analyst I based in New York. This role is crucial in our industry and deals with the provision of deskside support, handling both PC and MAC systems in an academic-like environment. This role will require the successful candidate to be on-site 5 days a...

The Information Technology Department of Arnold & Porter has an opening for an Information Technology (IT) Service Desk Supervisor in the Washington DC office. The IT Service Desk Supervisor is responsible for managing the day-to-day operations of the service desk, ensuring that all requests for support are handled in a timely and efficient manner. This...

Our client, a prestigious law firm, is seeking a Helpdesk Analyst to join their team! On-site , 1-9pm shift.Key Responsibilities:Handles telephone calls, emails, and personnel requests for technical support.Accurately records all Help Desk calls into the call tracking system with complete details.Offers support to end users on various issues, identifying,...

The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust,...

Service Desk: Onsite in NYC office. Responsible for the resolution of customer issues raised via phone or email.Acting as a reliable point of contact for users, ensuring issues are escalated if they cannot be resolved on first line and maintaining good customer relationships. Act as a single point of contact for customers contacting the service desk via...

Service Desk: Onsite in NYC office. Responsible for the resolution of customer issues raised via phone or email.Acting as a reliable point of contact for users, ensuring issues are escalated if they cannot be resolved on first line and maintaining good customer relationships. Act as a single point of contact for customers contacting the service desk via...