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Key Account Manager

2 months ago

Providence RI United States Oldcastle APG Full time

Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer’s signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.

Job Summary

As a Key Account Manager, your role will involve direct contact with our multi-store and medium to large key accounts. These include regional retail chains and Independent Lawn & Garden Centers in Massachusetts, Rhode Island, Connecticut and surrounding markets. We are looking for an experienced, high-caliber account manager that has managed dynamic, demanding and sophisticated customers and buyers. The role requires high standards in managing accounts through respectful, prompt and courteous interaction, while representing through Oldcastle’s Commercial Excellence fundamentals. As a Key Account Manager, you will be responsible for obtaining and maintaining long-term key customers by assessing and understanding their value requirements and expectations. Building strong relationships with strategic customers will be critical to help sustain and grow our business and continue to achieve long-term success. Experience is required, and opportunities for growth are available in the future with proven success.

Job Responsibilities

  • Build and maintain trustworthy business relationships with customers by providing prompt and accurate service to promote customer loyalty
  • Acquire an intimate understanding of key customer needs, requirements and expectations and how those align with Oldcastle’s capabilities
  • Expand relationships with existing customers by continuously proposing solutions that meet the customer’s objectives while generating new sales
  • Maintain continual focus on organizational and performance goals to ensure they are met
  • Deliver excellent customer service through fast and accurate processing of orders, communication and coordination with other departments to resolve customer challenges and meet their needs
  • Work collaboratively with the customer service team, dispatch and the broader operations team
  • Communicate with the Regional Customer Service Manager daily and keep them informed of any pertinent information, changes or forthcoming challenges
  • Other duties may include data entry, general paperwork and file keeping (mostly electronic)

Job Requirements

  • Bachelor’s Degree or equivalent work experience, training and education
  • 5+ years of experience as a Key Account Manager, Sales or Business Development
  • Excellent organizational skills and communication skills, both verbal and written
  • Problem-Solving skills and the ability to collaborate and be an integral part of a remote-based team
  • Excellent accuracy and precision with a keen eye for detail
  • Demonstrated negotiation skills
  • Computer savvy and experienced with Microsoft Office products
  • Self-starter; professionally autonomous; productive in the absence of micro-supervision
  • Experience within the building materials/landscaping industry (preferred)
  • Experience with Lawson and /Salesforce.com (preferred)
  • High sense of urgency
  • Valid driver’s license
  • Multi-state / assigned travel is required
  • Up to 20% overnight travel

What CRH Offers You

  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability