Contact Center Knowledge Manager

Job Title: Contact Center Knowledge ManagerWe are seeking a highly skilled Contact Center Knowledge Manager to join our team at Highlight Technologies. As a key member of our organization, you will be responsible for maintaining and developing our contact center knowledge management processes.Responsibilities:Maintain and improve contact center knowledge...

Job Title: Contact Center Knowledge ManagerHighlight is seeking a highly skilled Knowledge Manager to support a contact center for a federal civilian customer.Responsibilities:Maintain contact center knowledge management processes related to content analysis, document management, data capture, portal operations & maintenance, shared storage locations, and...

Highlight is seeking a Knowledge Manager to support a contact center for a federal civilian customer. Responsibilities Maintain contact center knowledge management procssess related to content analysis, document management, data capture, portal operations & maintenance, shared storage locaions and data warehousing Develop Standard Operating...

Job SummaryWe are seeking a highly skilled Knowledge Manager to support our contact center at Highlighttech. The successful candidate will be responsible for maintaining and developing our knowledge management processes to ensure seamless customer interactions.Key ResponsibilitiesProcess Management: Develop and maintain contact center knowledge management...

About the RoleWe are seeking a highly skilled Contact Center Knowledge Manager to join our team at Highlight Technologies. As a key member of our organization, you will be responsible for maintaining and developing our contact center knowledge management processes.Key ResponsibilitiesMaintain Contact Center Knowledge Management Processes: Develop and...

Job SummaryWe are seeking a highly skilled Knowledge Manager to support our contact center operations at Highlighttech. The successful candidate will be responsible for maintaining and developing our knowledge management processes to ensure seamless customer interactions.Key ResponsibilitiesProcess Management: Develop and maintain contact center knowledge...

About the RoleWe are seeking a highly skilled Contact Center Knowledge Manager to join our team at Highlight Technologies. As a key member of our organization, you will be responsible for maintaining and developing our contact center knowledge management processes.Key ResponsibilitiesKnowledge Management Process Development: Develop and maintain contact...

About the RoleHighlight Technologies is seeking a highly skilled Knowledge Manager to support our contact center operations. As a key member of our team, you will be responsible for maintaining and optimizing our knowledge management processes to ensure seamless customer interactions.Key ResponsibilitiesProcess Optimization: Develop and maintain contact...

Join Our Team as a Public Knowledge AdvocateWe are seeking a highly motivated and dedicated individual to join our team as a Public Knowledge Advocate. As a Public Knowledge Advocate, you will play a critical role in promoting freedom of expression, an open internet, and access to affordable communications tools and creative works.About Public...

About the RoleKitsap Credit Union is seeking a seasoned Contact Center Director to lead our East Bremerton, WA location. As a key member of our team, you will be responsible for the strategic execution of Contact Center operations, ensuring the highest level of member satisfaction and meeting Service Level Agreements (SLA).Key ResponsibilitiesLeadership and...

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 16 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members’ financial wellbeing and the prosperity and quality of life in the...

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 16 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members’ financial wellbeing and the prosperity and quality of life in the...

Job DescriptionJob DescriptionKnowledge Management, Inc. (KMI) has the leadership and experience to deliver innovative technology, logistics and management solutions to meet real mission requirements. KMI is a Minority Business Enterprise (MBE) and Small Disadvantage Business (SDB) that specializes in Logistics, Warehouse Services, Distance...

A company is looking for a Vice President of the Contact Center to provide strategic leadership and oversight for client and financial professional interactions. Key Responsibilities Lead the strategic direction and execution of contact center activities to enhance customer service and operational efficiency Oversee the management of the Contact...

Job Title: Learning and Knowledge ManagerInternational Youth Foundation (IYF) is seeking a dynamic and experienced professional to join our team as a Learning and Knowledge Manager. This critical role will play a key part in driving the success of the Interagency Gender Working Group (IGWG) by leading the strategic development and operational execution of...

Manages and maintains the Contact Center infrastructure of the corporation. Assists with Contact Center & Call Manager corporate deployments and related hardware and software; documents the network and telecommunications infrastructure, and works to maximize up time and efficiency.**RESPONSIBILITIES**Telecom/Networking:Establishes network and...

Job DescriptionManages and maintains the Contact Center infrastructure of the corporation. Assists with Contact Center & Call Manager corporate deployments and related hardware and software; documents the network and telecommunications infrastructure, and works to maximize up time and efficiency.RESPONSIBILITIESTelecom/Networking:Establishes network and...

Job Title: Knowledge and Communications ManagerAmentum is seeking a highly skilled Knowledge and Communications Manager to join our team. As a key member of our organization, you will be responsible for developing and implementing a comprehensive communications and knowledge management strategy that aligns with our company's goals and objectives.Key...

A company is looking for a Contact Center Engineer/Consultant in Atlanta, GA. Key Responsibilities: Serve as SME for ACD training and support Ensure reliability of telephony platforms and troubleshoot issues Administer ACD configuration, routing, and design Required Qualifications: Experience with Nice InContact and CXOne engineering Knowledge...

Position SummaryUnited Philanthropy Forum is seeking a highly motivated and organized Knowledge Services Associate to support the Forum's Knowledge Management (KM) Collaborative. The successful candidate will work closely with the Senior Manager of Knowledge Services and the Knowledge Services team to deliver high-quality programs and services that advance...