Contact Center Engineer Sr Contact Center Engineer Consultant

2 weeks ago


Hamilton NJ United States VirtualVocations Full time
A company is looking for a Contact Center Engineer/Consultant in Atlanta, GA.

Key Responsibilities:

Serve as SME for ACD training and support
Ensure reliability of telephony platforms and troubleshoot issues
Administer ACD configuration, routing, and design

Required Qualifications:

Experience with Nice InContact and CXOne engineering
Knowledge of ACD configuration and call routing
Experience in migrating to a different ACD platform
Proficiency in analyzing SIP call flow and troubleshooting
Willingness to participate in a 24/7 on-call rotation

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