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Sales Counselor

3 months ago

Iowa CityIowaUS, United States Franciscan Ministries Full time
Overview:

Featherstone Senior Living, a brand new Independent Living, Assisted Living, and Memory Support community set to open on September 1st in Iowa City, is looking for a dedicated Sales Counselor to join our team. In this role, you will play a pivotal part in establishing and nurturing relationships with prospects and leads. Your primary responsibilities will revolve around managing the sales process effectively, ultimately contributing to the achievement of occupancy and sales goals for both Independent and Assisted Living units.

 

In addition to your sales responsibilities, you will collaborate closely with the Director of Marketing to support internal and external marketing efforts. Your contribution to these efforts will be instrumental in attaining Featherstone Senior Living's marketing objectives and enhancing the visibility and reputation of the facility within the local community.

Specific Tasks/Duties:

Marketing Support:

  • Work with the Director of Marketing to implement the Marketing Action Plan.
  • Assist in planning and executing special events to generate leads and prospects.
  • Attend ongoing training provided by Featherstone Senior Living and accept additional duties as assigned.
  • Compile comparative analysis of competitive communities.
  • Maintain positive relationships within the industry to increase awareness of trends.
  • Foster good working relationships with all departments at Featherstone Senior Living, focusing on customer service and public relations.

Sales, Prospect, or Lead Generation and Handling:

  • Respond promptly and professionally to inquiries and leads, utilizing sales skills and strategies.
  • Develop a follow-up plan for prospects and contacts to keep the sales process moving forward.
  • Compile and maintain accurate files and records on all prospects, leads, and referral sources.
  • Input data into the sales management system to document all sales efforts and track prospects through the sales process.
  • Guide prospects from initial inquiry to final decision, identifying steps needed to overcome objections.
  • Conduct discovery for prospects, identify decision-makers and obstacles, and develop individualized sales plans.
  • Achieve weekly Marketing and Sales productivity standards.
  • Maintain relationships with new residents to ensure successful transition.
  • Complete all required documentation for closing, move-in, contracts, and assessments.

Customer Satisfaction:

  • Assist the Director of Marketing in ensuring satisfaction of prospective residents.
  • Practice good customer service skills in all interactions.
  • Respond promptly to inquiries, complaints, and comments.
  • Communicate effectively and professionally via telephone and in-person.
  • Process all paperwork in a timely manner.
  • Report problems to the Director of Marketing and assist in problem resolution.
  • Perform other duties as assigned.
Position Requirements:

Education:

  • Bachelor's degree from an accredited university or college (Preferred in Marketing, Business, or related field).

Experience:

  • Three years of experience in senior housing marketing and sales (Five years preferred).

Certifications:

  • None specified.
Employee Benefits:
  • Competitive Compensation
  • Group Health, Dental & Vision
  • Employer Funded Health Savings Account
  • Life/Disability Insurance
  • 401k Match
  • Tuition Assistance
  • Generous Paid Time Off
About Franciscan Advisory Services:

We believe in our associates and are committed to creating an environment that is supportive and nurturing of your career path. We offer competitive compensation and tuition reimbursement along with training, continuing education, and wellness programs. DFWP/EOE/e-verify.