Technical Consultant
1 week ago
- Present and deliver offerings from our portfolio of technical accelerators to large enterprise customers remotely.
- Prepare all client-facing and internal deliverables that are technology-related.
- Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members.
- Participate in the development of new offerings for our technical accelerator portfolio.
- Engage with customers' requests in Impact including scoping of the level of effort as part of technical accelerator recommendations.
- Demonstrate the product, both standard and tailored to customer needs.
- Responsible for understanding customer's business and technical needs and relating them to the Impact products.
- Develop and maintain strong working relationships with global Impact team members.
- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
- Mentor resources and peer review development work.
- Help customers unlock business value and improve the adoption of the ServiceNow products.
- Deliver our portfolio of technical accelerators remotely to Impact customers.
- Act as the ServiceNow subject matter expert and share ServiceNow best practices, innovations, and capabilities to help customers achieve their goals.
- Contributes to net new accelerator innovation and continuous improvement efforts.Qualifications
- 3-5 years of hands-on ServiceNow platform experience.
- Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments.
- Knowledge of technical components such as LDAP, SAML/SSO and integrations that make use of these technologies.
- Experience with any of the product areas: ITOM/ITAM/SPM/GRC.
- Ideally experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence and Performance Analytics products.
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment.
- Experience working with Agile methodologies.
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
- Excellent interpersonal skills, customer-centric attitude and experience working with cross-functional teams and multi-level stakeholders.
- Prepared to study for, obtain and maintain ServiceNow certifications.
- Committed to wowing customers, ensuring that actions contribute towards measurable value for the customer, and generating customer success stories.
- Loves to win as a team and work efficiently in a collaborative environment.
- A desire to contribute to our best place to work where everyone can be their best self and feel an amazing sense of belonging.
- Have a hungry and humble mindset; and proactively seek help when challenges arise.
- Expectation to come into the San Diego office at least two times a week.
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