Technical Consultant
2 days ago
We are seeking a highly skilled Technical Consultant to join our team at ServiceNow. As a Technical Consultant, you will play a critical role in helping our customers unlock business value and accelerate the adoption of our products.
Key Responsibilities:- Act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals.
- Present and deliver offerings from our portfolio of technical accelerators to large enterprise customers remotely.
- Prepare all client-facing and internal deliverables that are technology-related.
- Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members.
- Participate in the development of new offerings for our technical accelerator portfolio.
- Engage with customers' requests in Impact including scoping of the level of effort as part of technical accelerator recommendations.
- 3-5 years of hands-on ServiceNow platform experience.
- Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments.
- Knowledge of technical components such as LDAP, SAML/SSO and integrations that make use of these technologies.
- Experience with any of the product areas: ITOM/ITAM/SPM/GRC.
- Ideally experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence and Performance Analytics products.
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment.
- Experience working with Agile methodologies.
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
- Excellent interpersonal skills, customer-centric attitude and experience working with cross-functional teams and multi-level stakeholders.
- A competitive salary and bonus structure.
- Equity (when applicable).
- Variable/incentive compensation.
- Benefits, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
We are an equal employment opportunity employer and welcome applications from diverse candidates. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.
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