L2 Field Engineer

3 months ago

Richmond, United States ScribNet LLC Full time

We’re looking for a passionate L2 Field Engineer to join the growing ScribNet team. ScribNet is a new take on managed services with a focus in Virginia for this role.

As part of our dynamic team, you'll contribute to delivering unparalleled IT solutions that meet the unique needs of our clients. At ScribNet, we're driven by a commitment to innovation, client satisfaction, and excellence in Managed IT and Cybersecurity services. This role is ideal for someone passionate about making a significant impact, optimizing systems for performance, security, and reliability.

Tasks
  1. Handle Escalations: Address and resolve escalated tickets or issues from Level 1 support or assigned by a Dispatcher/Coordinator.
  2. Complex Issue Resolution: Resolve complex end-user support issues and system-wide administration tasks that require a deeper knowledge of servers, virtualization, networking, and public/private cloud environments.
  3. Autonomous Operation: Operate more autonomously than Level 1 support, handling tasks both remotely and on client sites.
  4. Client-Facing Role: Interact directly with clients to provide support, troubleshoot issues, and deliver solutions.
  5. Project-Based Work: Assist with project-based work such as Exchange to M365 migrations, office moves, Azure migrations, and network configurations.
  6. Technical Expertise: Provide expertise in servers, virtualization, networking, and public/private cloud environments to support clients' IT infrastructure.
  7. Documentation: Maintain accurate documentation of troubleshooting steps, solutions, and system configurations.
  8. Team Collaboration: Collaborate with Level 1 support, Level 3 support, and project teams to resolve issues and implement solutions.
  9. Training and Mentoring: Provide guidance and mentorship to Level 1 support technicians to enhance their skills and knowledge.
  10. Continuous Learning: Stay updated with industry trends, technologies, and best practices to provide effective support and solutions.
  11. System Administration: Perform system administration tasks such as user management, group policy administration, and server maintenance.
  12. Incident Management: Manage and resolve incidents according to defined service level agreements (SLAs) and escalation procedures.
  13. Network Monitoring and Troubleshooting: Monitor network performance, troubleshoot issues, and implement solutions to optimize network performance.
  14. Security Management: Implement and maintain security measures to protect client systems and data, including antivirus management, firewall configuration, and security patching.
Requirements
  1. Education: Bachelor's degree in Computer Science, Information Technology, or related field. Relevant certifications such as Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Associate (CCNA), or VMware Certified Professional (VCP) are preferred.
  2. Experience: Minimum of 3-5 years of experience in a technical support role, preferably in a Managed Service Provider environment.
  3. Technical Skills:
  • Proficiency in servers, virtualization, networking, and public/private cloud environments.
  • Experience with project-based work such as migrations, office moves, and network configurations.
  1. Communication Skills: Excellent communication skills, both verbal and written, to interact effectively with clients and team members.
  2. Problem-Solving Skills: Strong analytical and problem-solving skills to diagnose and resolve complex technical issues.
  3. Teamwork: Ability to work collaboratively with team members and clients to achieve common goals.
  4. Client-Facing Skills: Experience in a client-facing role, with the ability to build and maintain strong client relationships.
  5. Project Management Skills: Ability to manage multiple projects simultaneously and prioritize tasks effectively.
  6. Adaptability: Willingness to learn new technologies and adapt to changing environments.
  7. Professionalism: Maintain a professional demeanor in all interactions and adhere to company policies and procedures.
  8. Certifications: Relevant certifications such as MCSE, CCNA, VCP, or others related to servers, networking, and cloud technologies.
  9. Availability: Willingness to work flexible hours and participate in an on-call rotation for after-hours support.
  10. Physical Requirements: Ability to lift and move computer equipment and perform tasks on client sites as needed.
  11. Driving License: Some positions may require a valid driver's license and access to a vehicle for client site visits.
Benefits
  • Two Weeks PTO
  • Health Care Reimbursements
  • Exposure to new technologies and an opportunity to grow

  • 3DEXPERIENCE Solutions Engineer

    2 weeks ago

    Richmond, Virginia, United States Capgemini Full time

    Key Responsibilities:Deliver comprehensive support and development for 3DEXPERIENCE platform.Collaborate with Service Level Agreements (SLA) to manage incidents, service requests, and enhancements.Provide tiered support (L1/L2/L3) to clients, ensuring effective resolution of issues.Engage in the transition process for new developments prior to their...

  • Field Services Engineer

    4 weeks ago

    Richmond, United States Paratus Service Group Full time

    Company DescriptionParatus Service Group, founded in 2013 by a former Lutron Field Service Engineer, is a top-tier commercial lighting controls consultant and Lutron expert based in Raleigh, NC. Our team of field service engineers provides professional service and technical expertise nationwide. We are dedicated to delivering responsive and innovative...

  • Field Engineer

    16 hours ago

    Richmond, Virginia, United States Allan Myers Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Field Engineer to join our team at Allan Myers. As a Field Engineer, you will play a critical role in supporting our crew(s), project or plant team(s) in the planning, scheduling, execution, and controlling of site and heavy civil construction projects.Key ResponsibilitiesProject Planning and...

  • Geotechnical Field Engineer

    2 weeks ago

    Richmond, Virginia, United States MDA Edge Full time

    Overview: We are seeking a dedicated Field Geotechnical Engineer to lead a comprehensive remediation initiative at a significant energy facility. This role requires a full-time commitment in a field office, focusing on a long-term remediation project. The site involves coal ash management and is situated near a vital water source, necessitating an engineer...

  • Geotechnical Field Engineer

    2 weeks ago

    Richmond, Virginia, United States MDA Edge Full time

    Overview: A Geotechnical Field Engineer is needed to supervise a long-term remediation initiative at a significant energy facility. The selected candidate will be stationed full-time in a field office and will play a crucial role in managing the cleanup of coal ash ponds located near a water source. This position requires the ability to oversee contractors...

  • Geotechnical Field Engineer

    2 weeks ago

    Richmond, Virginia, United States MDA Edge Full time

    Overview: A Geotechnical Engineer is needed to supervise a long-term remediation initiative at a significant energy facility. This role involves full-time engagement in a field office, focusing on a major, multi-year cleanup project. The site includes coal ash ponds that require careful management, particularly due to its proximity to a water source. The...

  • Wireless Field Engineer

    1 week ago

    Richmond, Virginia, United States TEKsystems Full time

    Job OverviewPosition SummaryOur client, a prominent player in the telecommunications sector within the Mid-Atlantic area, is in search of a skilled Wireless Field Engineer. This role is pivotal as the industry transitions to a 5G infrastructure, requiring expertise in RF technology and field operations.Key ResponsibilitiesThe Wireless Field Engineer will be...

  • Network Engineer

    3 weeks ago

    Richmond, United States Apex Systems Full time

    Job Title: Network Access Control EngineerLocation: Plano, TX or McLean, VA or Richmond, VAHybrid Schedule: M-F day hours. On-site Tues, Wed, Thurs and remote Mon & FriPay: $65-75/hrType: 6 month contract to permanent hire w/ clientApply here: Please send your updated resume to bvallen@apexsystems.com (NO C2C)Basic Qualifications:Bachelors degree in related...

  • Network Engineer

    3 weeks ago

    Richmond, United States Apex Systems Full time

    Job Title: Network Access Control EngineerLocation: Plano, TX or McLean, VA or Richmond, VAHybrid Schedule: M-F day hours. On-site Tues, Wed, Thurs and remote Mon & FriPay: $65-75/hrType: 6 month contract to permanent hire w/ clientApply here: Please send your updated resume to bvallen@apexsystems.com (NO C2C)Basic Qualifications:Bachelors degree in related...

  • Field Service Engineer

    3 weeks ago

    Richmond, United States Segra Full time

    Segra is searching for a dynamic and experienced Field Service Engineer to work within our Richmond, VA market. The Field Service Engineer is responsible for the day-to-day activities of the network, including but not limited to equipment installation & commissioning, circuit/node turn-up & testing, customer premise equipment, (Ethernet Network Interface...

  • Field Service Engineer

    3 weeks ago

    Richmond, United States Paratus Service Group Full time $50,000 - $60,000

    Job DescriptionJob DescriptionParatus Service Group has an immediate opening for a Field Service Engineer. In this role, you will be a key part of our Mid-Atlantic team and support needs on the East Coast of the United States. A successful field service engineer will deliver world-class service and support to our commercial customers. You will commission,...

  • Field Engineer or Geologist

    3 weeks ago

    Richmond, United States ConeTec Group Full time

    Job DescriptionJob DescriptionSalary: DOEABOUT THE COMPANY ConeTec is an international full-service geo-environmental and geotechnical site characterization contractor. We offer clients superior project management and site investigation services across the globe, with a large presence in the Americas, Europe, Africa and Oceania. ConeTec is known in the...

  • Field Service Engineer

    4 weeks ago

    Richmond, United States Segra Full time

    Segra is searching for a dynamic and experienced Field Service Engineer to work within our Richmond, VA market. The Field Service Engineer is responsible for the day-to-day activities of the network, including but not limited to equipment installation & commissioning, circuit/node turn-up & testing, customer premise equipment, (Ethernet Network Interface...

  • Field Service Engineer

    4 weeks ago

    Richmond, United States Segra Full time

    Segra is searching for a dynamic and experienced Field Service Engineer to work within our Richmond, VA market. The Field Service Engineer is responsible for the day-to-day activities of the network, including but not limited to equipment installation & commissioning, circuit/node turn-up & testing, customer premise equipment, (Ethernet Network Interface...

  • Field Engineer

    4 weeks ago

    Richmond, United States Albireo Energy Full time

    Job DescriptionJob DescriptionAlbireo Energy is looking to hire an entry level EPMS, BMS, controls or PLC engineer to join our team in the exciting, essential and expanding field of building and maintaining power monitoring systems for data centers and other critical power applications. The ideal candidate would have a strong knowledge of / interest in...

  • Field Engineer

    4 weeks ago

    Richmond, United States Albireo Energy, LLC Full time

    Description Albireo Energy is looking to hire an entry level EPMS, BMS, controls or PLC engineer to join our team in the exciting, essential and expanding field of building and maintaining power monitoring systems for data centers and other critical power applications. The ideal candidate would have a strong knowledge of / interest in electrical & control...

  • Field Service Engineer

    1 month ago

    Richmond, United States Orion Talent Full time

    Description Position Details: Title: Field Service Engineer Location: Richmond, VA - candidate can live between Richmond, VA and NJ. Shift: Monday - Friday. Compensation: $75k-$85k depending on qualifications and experience! + quarterly bonus up to $1,200! Benefits: Medical, Dental, Vision, 401k Match, generous PTO, FSA and Employee Assistance Program,...

  • Field Service Engineer

    3 months ago

    Richmond, United States KSB SE and Co KGaA Full time

    KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the...

  • Field Service Engineer

    2 months ago

    Richmond, United States KSB SE and Co KGaA Full time

    KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the...

  • Field Support Engineer III

    1 week ago

    Richmond, Virginia, United States Candela Full time

    Field Service Engineer IICompany Overview:Candela Corporation stands as a prominent global leader in the aesthetic device industry, offering a diverse range of products and a vast distribution network. We excel in the creation, manufacturing, and distribution of advanced medical and aesthetic laser technologies. Our innovative solutions empower healthcare...