Lead Information Technology Specialist

2 weeks ago

Tobyhanna Army Depot, United States Army CECOM Full time

Job Summary

Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: Serve as a leader of a team of Information Technology Specialists in the delivery of Command, Control, Communications, Computers and Inofmration Management (C4IM) services to the Depot and off-site customers.

Job Description

  • Assure that the work of the team is carried out by performing a range of coordinating and supportive duties and responsibilities.
  • Make adjustments to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned team tasks.
  • Check on work in progress and review completed work to see that the supervisor’s instructions on work priorities, methods, deadlines and quality have been met.
  • Maintain current technical and leadership knowledge to answer questions from team members on procedures, policies, directives, etc.
  • Estimate and report to the team on progress in meeting established milestones and deadlines for completion of assignments, projects and tasks.
  • Resolve simple, informal complaints of employees and refer others, such as formal grievances and appeals, to the supervisor or an appropriate management official.
  • Oversee the management of various types of Local Area Network (LAN), Campus Area Network (CAN), and Wide Area Network (WAN) connectivity to include supporting the automated devices linked to the network.
  • Monitor and support the overall Information Assurance (IA) architecture and ensures compliance of network security protocol.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Department of Army Civilian Employees Applying on Time-Limited Assignments In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirement for Lead Information Technology Specialist (Policy Planning/Network): Specialized and Other Experience: One year of specialized experience which includes 1) Working on projects related to the design of small data networks and architectures to meet standard and unique requirements; 2) Clarifying and disseminating information technology requirements to a team or organization; AND 3) interpreting and advising information technology policies, standards, and/or guidelines. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11]. The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. You will be evaluated on the basis of your level of competency in the following areas: Leadership Network Management Oral Communication Planning and Evaluating Technology Awareness Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-11).

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