PATIENT ACCESS SPECIALIST

1 month ago

Houston TX USA, United States Texas Children's Hospital Full time
Job Summary

We are searching for a Patient Access Specialist -- someone who works well in a fast-paced setting. In this position, you will provide assistance within a comprehensive guest services program that helps meet the unique needs of members and families to include appointment assistance, directions, transportation, and problem resolution. You will also manage and respond to all customer inquiries regarding member accounts and ensure appropriate issue resolution.

Think you've got what it takes?

Responsibilities

* Greets patients, members, and families upon arrival and directs them to their destination
* Schedules appointments per practice protocol. Advises Care Team of issues with requests for same day appointments
* Investigates family barriers in order to achieve appointment compliance
* Answers telephone calls, assesses needs and determines appropriate actions for account resolution
* Serves as the change fund custodian by counting the change fund and document in accordance with organizational policies and procedures that the fund has been counted at the beginning and end of each business day or shift
* Updates guarantor and patient demographics, insurance information, requests, and payment arrangement information as needed
* Achieves desired outcomes as identified in assignment, program, or other initiative team goals, as well as individual goals, to achieve performance targets
* Demonstrates commitment to team, flexibility, professional interpersonal, communication, critical thinking, and customer service skills

Qualifications

* Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children's, unless approved for a medical or religious exemption
* High school diploma or GED required
* College degree preferred
* 2 years customer service or business experience, preferably in a healthcare environment required

Company Profile

Texas Children's Health Plan (TCHP) is the largest Texas Medicaid managed care organization, and is part of the Texas Children's healthcare system. Founded in 1996, TCHP is the nation's first health maintenance organization (HMO) created just for children and pregnant women. Our plan is also the largest combined STAR/CHIP Managed Care Organization in the Harris County service area. Currently the Health Plan serves more than 450,000 members across three service areas (Harris, Jefferson, North East). Members of the plan receive care from our network of more than 4,000 primary care physicians, 8,000 specialists, and 110 hospitals. They can also receive care at The Center for Children and Women, a patient and family-centered medical home with two convenient locations for TCHP members who can have all their medical needs met in one place, receiving multiple services the same day. TCHP is a recognized leader at encouraging holistic care that empowers families to live healthier lives.

To join our community of 14,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org. At Texas Children's Hospital, diversity, equity, and inclusion are at the core of our values and mission for the women and children that we serve. We are committed to providing a diverse and inclusive work environment for all faculty, staff and learners throughout our organization. We believe that each member of our one amazing team provides enrichment that allows us to create a lasting legacy for future employees of this great organization.

Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

  • Patient Access Specialist

    3 days ago

    Houston, United States Texas Children's Hospital Full time

    Job Summary We are searching for a Patient Access Specialist - someone who works well in a fast-paced setting. In this position, you will provide assistance within a comprehensive guest services program that helps meet the unique needs of members and families to include appointment assistance, directions, transportation, and problem resolution. You will...

  • Patient Access Specialist

    2 months ago

    Houston, United States HSS Inc. Full time

    **JOB SUMMARY** - Provides medical collection services for TLRA collection units. - Utilizes a strong background as a medical collection specialist to successfully resolve accounts placed with TLRA for collection. - This involves performing collection activities related to follow-up and account resolution, and includes communication to patients, clients,...

  • Patient Access Specialist

    3 days ago

    Amarillo, TX, United States Ensemble Health Partners Full time

    *\*\*\*We are seeking Full Time positions that are an onsite at Ardent BSA Hospital. Candidates must be able to work on-site in Amarillo, TX. Available Shifts include:** M-F 7:30-4p* M- Tu 9p-7:30a, Every Other Weekend*The Opportunity:*The Patient Access Specialist is responsible for performing admitting duties for all patients admitted for services at the...

  • Patient Access Representative

    2 days ago

    Houston, United States CareerBuilder Full time

    Overview Aveanna Healthcare is the largest provider of home care to thousands of patients and families, and we are looking for caring, compassionate people who are driven to fulfill our mission to revolutionize the way pediatric healthcare is delivered, one patient at a time. At Aveanna, every employee plays an important role in bringing our mission to life....

  • Patient Access Representative I

    2 weeks ago

    Houston, United States Baylor St Luke's Medical Center Full time

    **Overview** Baylor St. Luke’s Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care neuroscience oncology transplantation and more. Our team’s efforts have led to the creation of many research programs and initiatives to develop advanced treatments found...

  • Patient Access Specialist

    3 weeks ago

    Houston, United States Houston Journal of Health Law & Policy Full time

    DescriptionResponsible for front desk operations patient scheduling & registration, insurance/eligibility verifications, reminder calls, check in/out, collection of payments, and coverage of phone/fax lines. Serve as first point of contact for patients, visitors, staff, students and faculty. Answers questions and resolves moderate customer service concerns...

  • Patient Access Specialist

    1 week ago

    Houston, United States Houston Journal of Health Law & Policy Full time

    DescriptionResponsible for front desk operations patient scheduling & registration, insurance/eligibility verifications, reminder calls, check in/out, collection of payments, and coverage of phone/fax lines. Serve as first point of contact for patients, visitors, staff, students and faculty. Answers questions and resolves moderate customer service concerns...

  • Patient Access Representative I

    2 weeks ago

    Houston, United States Chi Full time

    Overview Baylor St. Luke's Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care neuroscience oncology transplantation and more. Our team's efforts have led to the creation of many research programs and initiatives to develop advanced treatments found nowhere...

  • Patient Access Representative

    1 week ago

    Houston, United States Aveanna Healthcare Full time

    Aveanna Healthcare is the largest provider of home care to thousands of patients and families, and we are looking for caring, compassionate people who are driven to fulfill our mission to revolutionize the way pediatric healthcare is delivered, one patient at a time. At Aveanna, every employee plays an important role in bringing our mission to life. The...

  • Patient Access Representative II

    4 weeks ago

    Houston, United States Catholic Health Initiatives Full time

    **Overview**Baylor St. Luke’s Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care neuroscience oncology transplantation and more. Our team’s efforts have led to the creation of many research programs and initiatives to develop advanced treatments found...

  • Patient Access Representative II

    1 month ago

    Houston, United States Common Spirit Full time

    Overview Baylor St. Luke's Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care neuroscience oncology transplantation and more. Our team's efforts have led to the creation of many research programs and initiatives to develop advanced treatments found nowhere...

  • Patient Access Coordinator

    7 days ago

    Houston, United States MD Anderson Cancer Center Full time

    The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public. **SUMMARY** The Primary...

  • Patient Access Representative II

    2 weeks ago

    Houston, United States Catholic Health Initiatives Full time

    Overview Baylor St. Luke’s Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care neuroscience oncology transplantation and more. Our team’s efforts have led to the creation of many research programs and initiatives to develop advanced treatments found...

  • Patient Access Representative II

    1 week ago

    Houston, United States Catholic Health Initiatives Full time

    Overview Baylor St. Luke’s Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care neuroscience oncology transplantation and more. Our team’s efforts have led to the creation of many research programs and initiatives to develop advanced treatments found...

  • Document Control Specialist

    3 weeks ago

    Houston, United States Access Sciences Full time

    Are you passionate about organizing and managing crucial documents with precision and efficiency? Join us at Access Sciences as a Full-Time Document Control Specialist with the flexibility of working from the comfort of your home! Enhance your skills in document management while contributing to a dynamic team. Be part of a company that values your intellect...

  • Vascular Access Specialist

    3 weeks ago

    Houston, United States Dynamic Access LLC Full time

    Job DescriptionJob DescriptionAre you a critical care nurse looking to add a specialized skill to your craft?Dynamic Access is excited to announce we are currently hiring for a dynamic Vascular Access Nurse (PICC RN) or a Critical Care Nurse who is willing to be trained!LOCATION: Houston, Texas areaSHIFT: 5pm to 7am shift; 3 nights a weekDynamic Access...

  • Vascular Access Specialist

    4 weeks ago

    Houston, United States Dynamic Access LLC Full time

    Job DescriptionJob DescriptionAre you a critical care nurse looking to add a specialized skill to your craft?Dynamic Access is excited to announce we are currently hiring for a dynamic Vascular Access Nurse (PICC RN) or a Critical Care Nurse who is willing to be trained!LOCATION: Houston, Texas areaSHIFT: 5pm to 7am shift; 3 nights a weekDynamic Access...

  • Vascular Access Specialist

    1 week ago

    Houston, United States Dynamic Access LLC Full time

    Job DescriptionJob DescriptionAre you a critical care nurse looking to add a specialized skill to your craft?Dynamic Access is excited to announce we are currently hiring for a dynamic Vascular Access Nurse (PICC RN) or a Critical Care Nurse who is willing to be trained!LOCATION: Houston, Texas areaSHIFT: 5pm to 7am shift; 3 nights a weekDynamic Access...

  • Patient Access Representative II

    1 week ago

    Houston, United States Catholic Health Initiatives Full time

    **Overview**Baylor St. Luke’s Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care neuroscience oncology transplantation and more. Our team’s efforts have led to the creation of many research programs and initiatives to develop advanced treatments found...

  • Patient Access Representative II

    2 weeks ago

    Houston, United States Catholic Health Initiatives Full time

    **Overview**Baylor St. Luke’s Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care neuroscience oncology transplantation and more. Our team’s efforts have led to the creation of many research programs and initiatives to develop advanced treatments found...