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Patient Access Representative 3
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Patient Access Coordinator
2 months ago
The University of Miami is seeking a highly skilled Patient Access Specialist to join our team. As a Patient Access Specialist, you will play a critical role in ensuring the smooth operation of our front-end revenue cycle and clinic functions.
Key Responsibilities- Obtain, confirm, and enter demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
- Contact patients' families or physicians' offices to obtain missing insurance information.
- Verify insurance and confirm insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility.
- Collaborate with scheduling departments to identify add-on patients.
- Obtain necessary authorizations, pre-certifications, and referrals.
- Notify patients of liabilities prior to date of service and collect funds.
- Maintain appropriate records, files, and accurate documentation in the system of record.
- Serve as a lead resource for lower-level Patient Services staff.
- Recommend new approaches to management for enhancing performance and productivity.
- Deploy critical thinking while responding to a variety of technical issues from patients, physicians, and employees.
- Work independently and deal effectively with stress, due to heavy workload and the handling of complex patient inquiries.
- Serve as a role model, facilitator, and coach in developing a culture of compassion and caring through building healthy relationships among staff, patients, and families.
- Project a professional appearance and pleasant demeanor creating a welcoming atmosphere.
- Adhere to University and unit-level policies and procedures and safeguard University assets.
- High school diploma or equivalent required.
- Minimum 3 years of relevant experience.
- Skill in data entry and completing assignments accurately and with attention to detail.
- Ability to communicate effectively in both oral and written form.
- Ability to process and handle confidential information with discretion.
- Ability to analyze, organize, and prioritize work under pressure while meeting deadlines.
- Outstanding interpersonal skills with a commitment to service excellence.
- Able to handle multiple tasks, software systems, and technologies simultaneously.
- Ability to establish and maintain effective working relationships with patients and staff.
- Knowledge of generally accepted accounting procedures and principles.
The University of Miami offers competitive salaries and a comprehensive benefits package, including medical, dental, tuition remission, and more.
UHealth-University of Miami Health System is South Florida's only university-based health system, providing leading-edge patient care powered by groundbreaking research and medical education at the Miller School of Medicine.
