Call Center Manager
3 weeks ago
Eagle Habor , a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Call Center Manager. The Call Center Manager is the deputy to the Call Center Supervisor and helps facilitate the workflow of client deliverables through the other resources on the team. * He/She is responsible for reviewing draft deliverables, including verifying data queries and reporting. As a more senior resource, the Call Center Manager is also responsible for analyzing business processes and recommending improvements. * The Call Center Manager will support high-level, strategic planning, and complete high-profile and/or quick turnaround tasks. Duties to include but not limited to the following: * Works with the Project Manager to determine call center operational strategies by conducting needs assessments, performance reviews, and capacity planning. Establishing technical specifications, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. * Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs. * Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. * Prepares call center performance reports by collecting, analyzing, and summarizing data and trends. * Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments * Maintain communications with ECCO supervisor staff in addition to personnel at CPD HQ to create and maintain efficient process; address emerging technical and administrative issues; and maintain situational awareness of issues affecting call responses. * Interface with COR as required in order to meet the contract requirements * Coordinate with the COR to forecast both ERO and contractor needs in an environment of shifting priorities and changing workloads. * Ensure Quality Assurance metrics are in place and facilitate proper reporting to the government * Ensure all ECCO SOP's are update as needed and SOP's are created for any new programs or lines of business. * Additional duties as assigned by the COR in association with the ECCO Position Requirements: * Bachelor's Degree and five years of experience; or a Master's Degree with four years of experience; or an Associate's Degree with eight years of related experience; or ten years of related experience with no degree * A minimum of six years of supervisory experience in responding to requests for information and searching automated systems for data. Prior Law Enforcement or immigration related experience is preferred * Knowledge and experience working with RAD Apps; to include CRM tools. * Bi-lingual (a minimum proficiency of a 2+ in Interpretation Performance according to the Interagency Language Roundtable Scale or its equivalent) Spanish and English required. * Detailed information regarding the Interagency Language Roundtable Scale Descriptions can be found at the following website: http://www.govtilr.org/skills/ILRscale2.htm. * Excellent reading comprehension, writing and communication skills that include the ability to effectively communicate with personnel of various background * Proficiency in Microsoft Office Programs Apply online here: https://phg.tbe.taleo.net/phg01/ats/careers/v2/viewRequisition?org=GATEWAYVENT&cws=46&rid=4096 This position is located in Irvine, CA. VEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a diverse, team-oriented working environment and the opportunity to work with exceptional dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international. We are an EEO/AA employer. We invite resumes from all interested parties without regard to race, color, religion, creed, gender, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.
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Call Center
2 weeks ago
Irvine, California, United States Infinisource Consulting Solutions Full timeInfinisource Consulting SolutionsDescription: Call Center Federal Project Responsibilities: • Answer or escalate inquiries for families, Personnel, and the general public in a timely and respectful manner. Inquiries may come in the form of inbound calls, emails, or faxes. • Ability to identify core issue and utilize the appropriate work procedures to...
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Irvine, United States Americor Full timeWe're looking for Full-Time Intake Specialists to join our team at our Irvine, CA Office. Enjoy competitive hourly pay, flexible hours, and fantastic perks. Join us and be part of an organization consistently ranked as one of the best places to work! Responsibilities: + Handle 300 to 500 inbound and outbound calls daily. + Assess and qualify...
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Irvine, United States Americor Full timeWe're looking for Full-Time Intake Specialists to join our team at our Irvine, CA Office. Enjoy competitive hourly pay, flexible hours, and fantastic perks. Join us and be part of an organization consistently ranked as one of the best places to work! Responsibilities: + Handle 300 to 500 inbound and outbound calls daily. + Assess and qualify potential...
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Call Center
1 day ago
Irvine, United States SkyBell Technologies, Inc. Full timeSkyBell is currently looking for a Full-Time or Part-Time Technical Support Specialist for our Irvine, California-based call center team as we are expanding and will soon release our next generation of home security products. **A little more about SkyBell Technologies** SkyBell Technologies (SkyBell) is one of the industry leaders in the design and...
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Call Center
4 weeks ago
Irvine, United States SkyBell Technologies, Inc. Full timeSkyBell is currently looking for a Full-Time or Part-Time Technical Support Specialist for our Irvine, California-based call center team as we are expanding and will soon release our next generation of home security products. **A little more about SkyBell Technologies** SkyBell Technologies (SkyBell) is one of the industry leaders in the design and...
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Jr Technical HealthCare Software Support
4 days ago
Irvine, United States TCWGlobal Full timeJr Technical HealthCare Software Support (Call Center) RemoteRemote (Must work PST)$22-$38hr ( *Pay depends on experience and location)6 months (Excellent potential for extension or permanent)Full-time, M-F 8am- 5pm PST ( Must work PST) **We are currently reviewing candidates with 2-10yrs experience customer support of Technical Software within a call...
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Jr Technical HealthCare Software Support
6 days ago
Irvine, United States TCWGlobal Full timeJob DescriptionJob DescriptionJr Technical HealthCare Software Support (Call Center) RemoteRemote (Must work PST)$22-$38hr ( *Pay depends on experience and location)6 months (Excellent potential for extension or permanent)Full-time, M-F 8am- 5pm PST ( Must work PST)**We are currently reviewing candidates with2-10yrs experience customer support of Technical...
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Jr Technical HealthCare Software Support
1 week ago
Irvine, United States TCWGlobal Full timeJob DescriptionJob DescriptionJr Technical HealthCare Software Support (Call Center) RemoteRemote (Must work PST)$22-$38hr ( *Pay depends on experience and location)6 months (Excellent potential for extension or permanent)Full-time, M-F 8am- 5pm PST ( Must work PST)**We are currently reviewing candidates with2-10yrs experience customer support of Technical...
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Call Center
2 weeks ago
Irvine, United States InfiniSource Consulting Solutions Full timeCall Center Federal Project Responsibilities: - Answer or escalate inquiries for families, Personnel, and the general public in a timely and respectful manner. Inquiries may come in the form of inbound calls, emails, or faxes. - Ability to identify c Call Center, Spanish, Technology, Staffing
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Customer Service- Call Center Agent
7 days ago
Irvine, United States Capgemini Government Solutions LLC Full time**Responsibilities**: As a Call Center Agent, you will: - Respond to incoming telephonic and non-telephonic inquiries by researching cases, customer history, and other knowledge articles to provide an appropriate response. - Clearly document and communicate all customer interactions in a centralized system. Required Qualifications - U.S. Citizenship...
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Irvine, United States Stepping Forward Counseling Center Full timeJob DescriptionJob DescriptionJob Title: ReceptionistJob Summary:Stepping Forward Counseling Center is seeking a friendly and professional Receptionist to join our team. The Receptionist will be the first point of contact for our company, providing exceptional customer service to clients and visitors. The ideal candidate should have excellent communication...
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Advice RN
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Irvine, CA, United States Providence Health & Services Full timeUnder the direction of the Supervisor/Manager, this position is responsible for triaging incoming calls, assessing needs and providing appropriate healthcare options including facilitating referral to primary providers, health care facilities and community resources. In addition, this position will be responsible for educating the caller regarding immediate...
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Assistant General Manager
5 days ago
Irvine, United States Irvine School of Music Full timeJob DescriptionJob DescriptionHOW TO APPLYPlease reply to job listing with your resume AND cover letter explaining why you think you'd be an ideal fit and your favorite movie. Applicants who do not submit both resume and cover letter will not be considered.No phone calls or drop ins pleaseJob descriptionOrange County’s fastest growing private music...
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Assistant General Manager
5 days ago
Irvine, United States Irvine School of Music Full timeJob DescriptionJob DescriptionBenefits:Health insurancePaid time offProfit sharingHOW TO APPLYPlease reply to job listing with your resume AND cover letter explaining why you think you'd be an ideal fit and your favorite movie. Applicants who do not submit both resume and cover letter will not be considered.No phone calls or drop ins pleaseJob...
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Manager, Knowledge Management
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Irvine, United States Hyundai Capital America Full time**Manager, Knowledge Management & Training** **-** **(**240000CB**)** **Description** **Who We Are**:Through our service brands Hyundai Motor Finance, Genesis Finance*, and Kia Motors Finance, we provide financial products tailored to meet the needs of Hyundai, Genesis, and Kia dealerships nationwide, including dealer inventory and facility financing. And,...
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Regional Field Manager
1 day ago
Irvine, United States Center Street Lending Full timeThe Regional Field Manager (RFM) oversees all aspects of home building and renovation processes to meet BBH Construction quality standards and local building codes. Responsible for managing budgets, maintaining construction schedules, and meeting customer satisfaction goals. **Responsibilities**: - Schedule construction activities to follow the critical...
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Engineering Manager
6 days ago
Irvine, United States Midmark Corporation Full timeJob Description JOB SUMMARY: The Engineering Manager will lead functional areas in Product Engineering to deliver new products on time, on budget, and within quality targets. The manager will also be responsible for adherence to NPD process, regulatory requirements of new products, and teammate development within the functional area. A successful manager in...
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Banquet Server
3 days ago
Irvine, United States Hilton Full timeFind us within a few miles of Newport Beach, South Coast Plaza, and the Irvine Spectrum shopping centers. Our free shuttle service connects you to John Wayne Airport and all destinations within a three-mile radius. Complete your stay with access to our outdoor pool, whirlpool, and 24-hour fitness center Whether it's a small business meeting or a large-scale...
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Irvine, United States Stepping Forward Counseling Center Full timeJob DescriptionJob DescriptionStepping Forward Counseling Center (SFCC), LLC is an excellent mental health organization with three open locations in Irvine, California,Yorba Linda, California, and Chatham, New Jersey. We provide a safe space for children and young adults who are struggling with neuro-biological disorders, emotional issues, or mental...
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Marketing Director
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Irvine, United States Center Street Lending Full timeDirector Of Marketing Center Street Lending provides lending solutions to seasoned residential real estate investors to help them succeed and together rebuild quality residential properties in neighborhoods that they are both proud of. Our loan programs feature Fix & Flip, Short-and Long-Term Rental, Bridge, and Ground-Up Construction. We offer attractively...
