Jr Technical HealthCare Software Support

4 weeks ago

Irvine, United States TCWGlobal Full time
Jr Technical HealthCare Software Support (Call Center) Remote

Remote (Must work PST)

$22-$38hr ( *Pay depends on experience and location)

6 months (Excellent potential for extension or permanent)

Full-time, M-F 8am- 5pm PST ( Must work PST)

**We are currently reviewing candidates with 2-10yrs experience customer support of Technical Software within a call center.

**Must have worked for Healthcare industry: laboratory, life sciences, biotech, hospital, or any healthcare facilities supporting software issues

Our client is a global team of innovators, leaders, creators, builders, and problem solvers. They develop state-of-the-art instruments and reagents for life science research laboratories and healthcare facilities all over the world. Together they are helping people everywhere live longer, healthier lives In this job, you will perform various physical tasks involved in the shipping, receiving, and warehousing of materials, parts, supplies and equipment.

Your day would primarily consist of handling inbound customer calls related to our Unity Software Suite and working with the customers to resolve their software issues. Each customer call is documented in our CRM database, Salesforce, and cases are managed there to completion. You would also, on occasion, have scheduled calls to assist with installations, upgrades, or more detailed software resolutions as needed. In addition to working with a solid team of Technical Support Representatives, you would also have the opportunity to be on the forefront of new product offerings in the ever-changing world of laboratory healthcare.

How You'll Make An Impact:
  • Assist laboratories in using Unity software in order to provide the best care possible to their patients.
  • Take ownership of the customer relationship and work with them to resolve the software issues.
  • Learn and master our software product offerings and how they can benefit our customers.
What You Bring:
  • 2-10 yrs experience in Technical/Software support within customer service call center setting.
  • Experience working for Healthcare: laboratory, life sciences, biotech, hospital, or any healthcare facilities supporting software issues
  • Must have experience in supporting customers software issues in a call center setting
  • Requires excellent experience in customer service
  • Experience with SQL Server or TCP-IP Connections.
  • Knowledge of CRM Salesforce, preferably Salesforce Lightning
  • Must have a desire to help people, solve problems, and learn something new every day.
  • Excellent customer service to resolve software issues
  • Bonus: Knowledge of HL7 or XML data stream protocols, Citrix, NextGen/Mirth and OKTA experience
  • Bonus: Some knowledge of Quality control (QC) principles and data base management software helpful.


Please send your resume. Thank you

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

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