Call Center

3 weeks ago

Irvine, United States SkyBell Technologies, Inc. Full time

SkyBell is currently looking for a Full-Time or Part-Time Technical Support Specialist for our Irvine, California-based call center team as we are expanding and will soon release our next generation of home security products.

**A little more about SkyBell Technologies**

SkyBell Technologies (SkyBell) is one of the industry leaders in the design and manufacturing of video doorbells and related IoT products. Our mission is to make homes, neighborhoods, and communities safer - starting at the front door - by empowering homeowners with greater convenience, control, safety, and technological connection. We deliver elegant, easy-to-use devices of the highest quality.

SkyBell's Wi-Fi enabled video doorbell allows homeowners to see, hear and speak to a visitor at their door from any location in the world through the convenience and security of their laptop, tablet, smartphone, or other mobile device. The Company provides a growing portfolio of home security solutions throughout the United States and to an expanding global market presence. We would love to speak with qualified individuals about joining our growing team of exceptional people.

**What We Are Looking For**

As a member of the customer service technical support team, you will provide exceptional assistance for our customers over the phone, through support tickets, or both. Our customers range from professional security system installers to D.I.Y.minded homeowners.

As a member of the team, you will provide a positive and productive experience for the customer by listening patiently, asking relevant investigative questions, assisting in identifying the cause of the problem, and finding the best options and solutions.

While your primary role is customer service and technical support, what other skills have you learned along your career path? Have you worked in inventory management, or have some basic coding knowledge? Fantastic We may have future tasks and roles that further you along your journey

**What the qualified applicant needs to be successful in this role**:

- Call Center experience is required.
- Telephone based Technical Support or extensive Customer Service enter experience is required.
- Self-Starter with a motivated attitude to learn technical products and systems quickly.
- Familiarity with routers and basic home-networking
- Strong attention to detail and accuracy when capturing documentation and customer information.
- Excellent verbal and telephone communication skills that create confidence within the caller.
- Strong investigative skills, ability to ask probing questions, and analyze the responses in order to properly troubleshoot the customer's issue.
- Ability to display patience, respect, empathy, graciousness, and a positive attitude while helping a customer who may express frustration while troubleshooting their device.
- Ability to communicate technological information to an inexperienced customer.
- Ability to multi-task during a call which includes troubleshooting, speaking with the customer, and accurately documenting call notes and tickets.
- Ability to use proper grammar, accurate spelling, and proper punctuation when communicating via support tickets.
- Ability to maintain clear, concise record keeping of your customer interactions that help the whole team support our customers.
- Team Player with whom co-workers enjoy interacting with.

**If the above describes you, then we look forward to meeting you**

**Job Types**: Full-time, Part-time

Pay: $18.50 - $20.00 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance

Compensation package:

- Hourly pay

Experience level:

- 1 year

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Rotating weekends
- Weekdays

People with a criminal record are encouraged to apply

**Education**:

- High school or equivalent (required)

**Experience**:

- Call center: 1 year (required)
- Technical Support / Customer Service: 1 year (required)

Work Location: Hybrid remote in Irvine, CA 92618

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