Desktop Support Technician I

2 weeks ago

Glendale, United States CSAA Insurance Group Full time

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for an Desktop Support Technician. Join us and support CSAA IG in achieving our goals.    

Your Role:

As a Desktop Support Technician, you'll provide day-to-day technical support to employees for network infrastructure and internal endpoint systems software and hardware. The role will Install, configure, and troubleshoot endpoint systems (laptop, desktop, smartphone), servers and network issues in a heterogeneous environment. Additionally, maintain passwords, data integrity and file system security for the endpoint environment.  The incumbent will communicate highly technical information to both technical and non-technical personnel.

The role will work in an office environment (4-5 days/week) sitting at a desk, table or computer workstation for long periods of time. Approximately 70-90 percent of time spent on the job involves the use of a personal computer.

Your work:

  • The Desktop Support Technician will be responsible for end point support (low to medium) software and hardware incident support within service levels.
  • Responsible for new installations of hardware and software through the IT Service Catalog and service request process within service levels.
  • Learns company policies and procedures to complete routine tasks and assignments. Incumbent possesses moderate understanding of general job aspects and some understanding of the detailed aspects of the job.
  • Responsible for Tier II (low to medium) software and hardware incident support within service levels.
  • When needed and asked, provide on-site technical support for other teams i.e. Infrastructure, IT Security

What would make us excited about you? 

  • Relevant experience, training and/or associate degree.
  • 0-2 years IT experience (endpoint support)
  • Experience working in and supporting a Call Center environment.
  • Expertise with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games
  • Service Now experience preferred (ticketing system)
  • A+ certification 
  • Windows 10 certifications (preferred)
  • Excellent customer service and comfortable providing deskside support.
  • Takes initiative in assisting customers.
  • Shows respect for differences through excellent communication skills with people from an array of backgrounds.   
  • Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.) 
  • Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.) 
  • Travels as needed for role, including divisional / team meetings and other in-person meetings 
  • Fulfills business needs, which may include investing extra time, helping other teams, etc 

CSAA IG Careers   

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.  

Join us if you… 

  • BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging. 
  • COMMIT to being there for our customers and employees. 
  • CREATE a sense of purpose that serves the greater good through innovation.   

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more  Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits 

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com.  

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. 

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs. 

CSAA Insurance Group is an equal opportunity employer.   

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