Information Technology Manager

5 days ago

Charlotte, United States Vaco Full time
Vaco is hiring for an IT Manager opportunity in Charlotte, NC

Position Summary:
Under limited supervision, the Information Technology Manager provides dynamic, responsive, collaborative, and forward-thinking vision, leadership and management of technology systems and services to support the mission and goals of the company and keeping up with industry standards. This includes the planning, purchasing, development, implementation, management and maintenance of all applications, infrastructure, security, and networks. You will build an IT operations organization that is focused on meeting customer SLAs, while balancing the cost of supporting internal back-office functions. Effective cross-location and departmental collaboration and management is essential to success in this position. Demonstrated ability to lead a team that is accountable for all aspects of service availability, reliability, quality, capacity, and security.

Duties and Responsibilities
  • Develop and maintain a roadmap to achieve objectives of the business with the use of efficient processes and technology
  • Partner with leadership and key stakeholders to understand business imperatives, establish priorities, and guide the vision for an agile team that delivers predictable, high-quality outcomes.
  • Evaluate and recommend tools, technologies, and processes to build a quality, modern platform that scales, ensuring overall architecture fits the business needs
  • Determine the best support structure for all systems whether that is using internal or external teams and managing outsourcing partners
  • Management of specific services includes measuring, reporting, and tracking customer satisfaction; monitoring for SLA variances; measuring, reporting, and tracking service performance and developing and implementing opportunities to continuously improve IT/IS service quality.
  • Create and maintain all technical documentation supporting Infrastructure management.
  • Ensure current and future technology is secure
  • Management of all aspects of IT systems including long-range strategy planning, implementing annual roadmaps, managing team resources, optimizing operational processes, management reporting, and related continuous improvement.
  • Manage a team, which includes hiring, performance management, assigning work, and training/mentoring
  • Creates and monitors technology budget and expenditures for the purpose of ensuring that allocations are accurate, and expenses are within budget limits
Qualifications
  • 7+ years of experience in IT service operations
  • 7+ years of system solutions delivery experience.
  • 7+ years of experience managing a team of technical experts
  • Organizational Awareness: Can rapidly develop and maintain in-depth organizational awareness of IT and its business and technology partners.
  • Excellent analytical abilities, project coordination, and time management skills, with the ability to work on multiple projects simultaneously
  • Excellent verbal and written communication skills.
  • Experience with VMware, 0365, Intune, VPN, Firewall maintenance, Windows Server, SQL Server
Working Conditions
 Primarily work in an office environment. Will be expected to travel as needed to company subsidiaries, as well as to potential acquires to conduct due diligence. Periodic weekend or evening work is expected.

Direct Reports
 IT/IS departments.

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