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Information Technology Infrastructure Engineer

2 months ago

Charlotte, United States The Intersect Group Full time

Summary


A client of ours in Charlotte, NC is seeking a Senior IT Onboarding Engineer to add to their team. This individual is responsible for leading projects to onboard new customers to their managed IT services. Their onboarding projects focus on discovering and documenting existing equipment, configurations, systems, applications, and workflows while implementing standard security and management services. The position requires extensive experience with technologies including firewalls, switches, servers, O365, Azure, VPN, and LOB Applications.


Primary Responsibilities

  • Communicating project timelines and details to the onboarding customer.
  • Discovery and documentation of all IT related systems, applications, and processes of new clients.
  • Implementing, or managing the implementation of, remote monitoring and management systems, MDR, email security gateway security, DNS filtering, server backups
  • Occasional travel to remote client sites for discovery and service implementation.
  • Providing technical guidance and support to new clients throughout the onboarding process.
  • Troubleshooting and resolving any issues or challenges that may arise during the onboarding process.
  • Collaborating with other teams, such as Professional Services, Account Management, and Service Desk, and the Network Operations Center
  • Creating and maintaining documentation and best practices for onboarding processes and procedures.


Requirements

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field, or equivalent work experience.
  • At least 10 years of experience in server, network, and application technical support.
  • Previous MSP experience
  • Proficiency in networking concepts and protocols.
  • Experience with virtualization technologies (VMware, Hyper-V).
  • Functional knowledge of Active Directory, Group Policy, and DNS.
  • Excellent problem-solving, analytical, and troubleshooting skills.
  • Ability to work under pressure and handle multiple tasks and priorities.
  • Excellent communication, interpersonal, and customer service skills.
  • Certifications in IT systems and equipment, such as Cisco CCNA, MS O365/Entra Administrator, etc., are preferred.