Market Information Technology Manager

3 weeks ago

Charlotte, North Carolina, United States Marriott International Full time
Additional Information This is a Shared Services position. Based in North Carolina.
Job Number
Job Category Information Technology
Location The Westin Charlotte, 601 S College St, Charlotte, North Carolina, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY
The IT Manager is responsible for verifying the IT landscape supports the property business goals safely, securely, and effectively.

This integral role demonstrates key information technology and computer science skills which enhance escalated support for property IT infrastructure and hardware, including repairs, installations, maintenance of systems for designated property/properties.

The IT Manager assists the Area IT Manager to identify and forecast future technology needs and provides input into budgetary proposals for capital expenditures.

A key responsibility of the IT Manager is to collaborate with various technology vendors to validate that property IT solutions meet the needs of guests, associates, owners and property leaders.


CANDIDATE PROFILE

Education and Experience

  • High school diploma or G.E.D. equivalent; 2-4 years' experience in Information Technology or related professional area.
OR

  • 2-year degree from an accredited college or university in Business Administration, Information Technology, or related major; and 2 years' experience in related professional area.
  • 4-year degree from an accredited university or college in Information Technology, Computer Science, or a related major.

Preferred Qualifications

  • Prior hospitality system-related experience, professional certifications desired.

CORE WORK ACTIVITIES

  • Manage technology needs within budget targets.
  • Assist and/or provide input to IT Leadership for capital expenditures (CAPEX) and department operating budget based on anticipated IT projects and property requirements, including anticipated ROI on technology investments.
  • Analyze and assess current IT landscape on property and prepare estimate for necessary technology upgrades and improvements to meet those business needs.
  • Evaluate and verify that each area of responsibility is in compliance with appropriate Marriott International Policies (MIPs).
  • Implement solutions as directed to resolve IT discrepancies.
  • Order required equipment as directed relating to personal computers, telecommunications, local servers and networks, and process vendor invoices.
  • Conduct periodic inventories of applications and hardware; prepare reports for property management as requested.
  • Analyze and validate that technology assets are secured; document and escalate all identified security risks in accordance with applicable MIP.
  • Comply with technology-related vendor contracts.

Building and Sustaining Relationships

  • Write and present proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
  • Provide customer service to property leadership and associates at dedicated property/properties.
  • Respond to inquiries from customers/vendors/peer group.
  • Provide detailed status reports as requested, coordinate 3rd party vendor management, and escalation support.
  • Ensuring client Technology needs are met
  • Assist in disaster recovery and business continuity as it relates to technology.
  • Provide technical guidance for assigned locations.
  • Escalate support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) & Request Center Processes through Tier Escalation process).
  • Provide escalation and guidance to property pertaining to guest & associate internet access requirement.
  • Escalate problems as appropriate through direct supervisor, US/Can IT Field and/or Global IT resources.
  • Image desktops, install new software applications, apply patches, map drives to appropriate servers and/or networks.
  • Move/add/change PCs/peripherals, migrating data when necessary.
  • Perform routine desktop backup as scheduled or directed.
  • Provide end-user support.
  • Confirm technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly audit measures are in place).
  • Support unit infrastructure (servers, switches, router, APs etc.) and engage appropriate MI IT and/or vendor resources.
  • Assist in creating and maintaining secure server environment. Perform server backups and routine preventative maintenance.
  • Provide project support for corporate, regional and property initiatives.

Project Management

  • Execute IT Hotel projects and manage vendor installations.
  • Conduct quarterly and annual IT audit and provide plan and recommendations to remediate any deficiencies identified during the process.
  • Provide guidance on compliance with Marriott IT and Security Standards.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Senior Marketing and Technology Manager

    1 week ago

    Charlotte, North Carolina, United States Vesuvius Full time

    Job OverviewPosition Summary:The Senior Marketing and Technology Manager is accountable for formulating, managing, and executing the strategic direction of product and service offerings to enhance sales and profitability within designated portfolios. This role encompasses overseeing the financial and marketing dimensions of product lines to ensure sustained...

  • Vice President of Information Technology

    2 weeks ago

    Charlotte, North Carolina, United States Jobot Full time

    Job OverviewAn established B2C organization is seeking a Vice President of Information Technology to lead their proficient IT division.Salary Range: $220,000 - $275,000 annuallyAbout Us:We are a prominent B2C organization looking to enhance our IT leadership with a Vice President of Information Technology.Benefits of Joining Us:- Competitive compensation and...

  • Senior Manager Marketing and Technology Leader

    6 days ago

    Charlotte, North Carolina, United States Vesuvius Full time

    Job OverviewWe are seeking a highly skilled and experienced Senior Manager to lead our Marketing and Technology efforts. As a key member of our team, you will be responsible for developing and executing strategies to drive business growth and profitability.Key ResponsibilitiesDevelop and Implement Product StrategiesPropose and implement strategies for...

  • Vice President of Information Technology

    1 week ago

    Charlotte, North Carolina, United States Jobot Full time

    A leading B2C organization is seeking a CIO to enhance their proficient IT department. Salary: $220,000 - $275,000 annually About the Company: A top-tier B2C organization is on the lookout for a CIO to strengthen their capable IT team. Why Consider This Opportunity? Competitive compensation and the chance to contribute to a renowned brand. Comprehensive...

  • Chief Information Technology Officer

    2 weeks ago

    Charlotte, North Carolina, United States Parallel Partners Full time

    Chief Information Technology Officer The Chief Information Technology Officer will oversee the IT department and technological strategies, ensuring alignment with organizational goals. The role includes: Demonstrated success in collaborating with executive leadership. Proven capability in enhancing all facets of IT services. Proven expertise in...

  • Information Technology Specialist

    2 weeks ago

    Charlotte, North Carolina, United States Scaleneworks Full time

    Job OverviewWe are seeking a dedicated Information Technology Specialist to join our team at Scaleneworks. This role is crucial in ensuring the smooth operation of our IT supply chain and inventory management systems.Key ResponsibilitiesThe successful candidate will be responsible for:Managing and overseeing inventory systems to ensure accuracy and...

  • Head of Information Technology

    2 weeks ago

    Charlotte, North Carolina, United States Jobot Full time

    Chief Information Officer Role at a Leading B2C Organization We are seeking a dynamic CIO to oversee our IT operations at a prominent B2C organization. Why consider this opportunity? Attractive compensation package with the chance to represent a well-known brand Comprehensive benefits including health, dental, vision, and life coverage Paid holidays,...

  • Marketing and Technology Solutions Executive

    6 days ago

    Charlotte, North Carolina, United States Vesuvius Full time

    Job OverviewWe are seeking a highly skilled and experienced Senior Manager to lead our Marketing and Technology efforts. As a key member of our team, you will be responsible for developing and executing strategies to drive business growth and profitability.Key ResponsibilitiesDevelop and Implement Product StrategiesPropose and implement strategies for...

  • Global Markets Operations Specialist

    3 days ago

    Charlotte, North Carolina, United States Hispanic Technology Executive Council Full time

    Job SummaryThe Global Markets Shared Operations (GMSO) Global Accounting & Reconciliation team is responsible for providing Control & Reconciliation oversight across numerous Global Markets processes. The team has an exciting opportunity to help manage tactical and strategic projects while enhancing existing controls to reduce risk across Operations.This...

  • Client Marketing Manager

    3 weeks ago

    Charlotte, North Carolina, United States Truist Full time

    The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.Need...

  • Technology Project Manager

    1 week ago

    Charlotte, North Carolina, United States JS Consulting Full time

    Job DescriptionJob Title: Technology Project Manager - Front Office ExpertJob Summary:We are seeking a highly experienced Technology Project Manager to lead our Front Office Technology Project Management Team in the Global Markets Group.Key Responsibilities:Lead new projects from inception through production go live, managing the project lifecycle across...

  • Manager of Marketing and Vendor Partnerships

    2 weeks ago

    Charlotte, North Carolina, United States Brightspeed Full time

    Job OverviewCompany Overview:At Brightspeed, we are transforming the way individuals connect and communicate by delivering fast and dependable internet services across multiple states in the Midwest and South.Supported by investments from Apollo Global Management, our mission is to enhance the transition from copper to fiber optic technology, providing...

  • Marketing Campaign Manager

    2 weeks ago

    Charlotte, North Carolina, United States City of Charlotte Full time

    Overview The City of Charlotte stands as North Carolina's largest municipality and ranks as the 15th largest city in the United States, with a vibrant community of over 897,000 residents. As a key commercial hub, Charlotte is home to several of the nation's foremost banking and technology firms. Often referred to as the Queen City, Charlotte boasts a...

  • Information Technology Support Specialist

    2 days ago

    Charlotte, North Carolina, United States Calculated Hire Full time

    Job Summary:Calculated Hire is seeking a highly skilled Business Execution Consultant I - Tech Support to join our team. As a key member of our organization, you will be responsible for providing technical support and executing business initiatives to drive success.Key Responsibilities:Program Execution: Participate in planning and executing various...

  • Marketing Liaison and Vendor Management Specialist

    2 weeks ago

    Charlotte, North Carolina, United States Brightspeed Full time

    Job OverviewCompany Overview:At Brightspeed, we are transforming the way individuals connect, work, and engage by delivering swift and dependable internet services alongside an exceptional customer experience across numerous states in the Midwest and South.Our Mission:Supported by Apollo Global Management, our goal is to expedite the transition from copper...

  • Technology Operations Manager

    2 weeks ago

    Charlotte, North Carolina, United States Great Lakes Petroleum Full time

    Job OverviewThe Information Technology (IT) Operations Manager plays a crucial role in steering the technological vision and leadership within Great Lakes Petroleum. This position involves overseeing the management and enhancement of technology systems and services that align with the company's objectives while adhering to industry benchmarks.Key...

  • Technology Integration Librarian

    1 week ago

    Charlotte, North Carolina, United States InsideHigherEd Full time

    Position OverviewThe Digital Learning Librarian will collaborate with a dedicated library team at a prominent educational institution. The ideal candidate will exhibit creativity, innovation, and a strong focus on student engagement, demonstrating a commitment to both in-person and digital educational initiatives. This role emphasizes providing information...

  • Data & Information Audit Manager

    1 month ago

    Charlotte, North Carolina, United States Selby Jennings Full time

    ResponsibilitiesMy client is currently seeking an audit manager to help lead their Data and Information team. The Ideal candidate for this role will have 6+ years of experience in Internal Audit and possess in depth knowledge in Critical Data Identification.Additionally, the team is looking for a candidate that is well versed in data lineage and mapping, as...

  • Marketing Strategy Manager

    1 month ago

    Charlotte, North Carolina, United States Brightspeed Full time

    Job DescriptionBrightspeed is looking for a strategic thinker to join our Multi Dwelling Unit (MDU) team As the Marketing Strategy Manager, you'll be responsible for developing effective growth plans for our MDU business line.As a Marketing Strategy Manager, your duties and responsibilities will include:Deep Customer Understanding : Uncover the needs and...

  • Marketing and Vendor Liaison Manager

    1 month ago

    Charlotte, North Carolina, United States Brightspeed Full time

    Job DescriptionWe are looking for a Marketing and Vendor Liaison Manager to join our growing team In this role, you will ensure alternate sales channel teams are aware of and executing plans to align with marketing strategies by working with channel teams and partners. You will partner with MDU and Local marketing to create alternate channel plans. You will...