Client Implementation Analyst

3 weeks ago

Atlanta, United States MultiPlan Full time

At MultiPlan, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all of our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and upward

JOB SUMMARY: A Client Implementation Analyst is responsible for the electronic setup, testing and go-live of IT projects that involve Client Claims Processing. These claims may be received either via EDI (Electronic Data Interchange) or via Web Services (near real time technology). The analyst is involved end to end in the process to implement both new business workflows and existing products for all clients/trading partners, and is also the subject matter expert for internal initiatives on revenue generating and process improvement projects.

Do you know someone who you think would be a great fit for this position? To share this job with someone, click the refer-a-friend icon at the top of this page. This icon is to the right of the star icon.

JOB ROLES AND RESPONSIBILITIES:
1. Manage the efforts to fulfill a client request to access MultiPlan Products, and to customize how they access/utilize MultiPlan Products using EDI and Web Services claims processing workflows. It includes but is not limited to the below:
* Understanding client needs
* Researching current client setup & claim processing rules
* Designing the quickest and most efficient solution
* Communicating effort, timelines, risk and client impact
* Implementing the solution and validating that it works as intended
* Performing end-to-end client-facing and regression testing
* Enabling client solution in the production environment
* Monitoring/Reporting/Turnover to Production Support

2. Act as the primary liaison between business and technical teams.
* Build and maintain positive working relationships with internal colleagues (including IT, Sales and Marketing, and Operations) and external contacts.

3. Manage and coordinate IT deliverables to both internal and external stakeholders
* Participate in implementation meetings with clients and vendors committed to establishing a partnership with MultiPlan.
* Provide HIPAA-compliant guidance to clients requesting additional information about MultiPlan requirements and industry standards for EDI protocols.
* Ensure proper setup of all systems that support file transfer and claims processing between MultiPlan and clients.
* Work on standard as well as custom, non-standard projects on a daily basis including implementing clients who send proprietary format claim files.
* Conduct necessary testing and in-depth analysis to resolve any potential issues prior to rolling clients into the production environment.
* Constructively present testing results and propose adjustments that will improve service delivery to our clients and strengthen our ongoing partnership.
* Monitor, audit, and report on the processing of newly implemented clients/features to confirm their successful transition to the production environment.
* Support testing for rollouts of new products as well as internal system migrations.
* Proactively prioritize, communicate, and resolve any process or system issues.
* Analysis and reporting on client enquiries. Finding gaps and proposing viable solutions.

4. Manage requests and incidents using problem solving and critical thinking abilities
* Promptly triage and resolve escalated EDI issues called into the Multiplan Service Desk.
* Independently build and manage the monitoring requirements of clients on a daily, weekly and monthly basis.
* Communicate system and interface availability, modifications, and problems to internal and external stakeholders as needed and according to established policies and procedures.
* Support clients with their non-standard requests for ad hoc reports, testing analysis and other technical deliverables.

5. Implement process improvements to enhance the efficiency of claims workflows.
* Partner with other IT teams to implement enhancements and defect fixes.
* Report progress & measurements of implementation success to clients and all stakeholders.
* Perform routine and ad hoc analysis of various facets of claims processing including but not limited to system performance, claim turnaround times, data mapping, and claim volumes.
* Analyze data to identify potential process improvement opportunities.
* Perform gap analysis, communicate and implement potential solutions.
* Proactively remain informed on ever changing client specific business rules to ensure accuracy.

6. Prepare and maintain documentation that defines operational procedures, describes client requirements, and share relevant analysis outcomes with internal and external stakeholders.
* Contribute to building and maintenance of knowledge repository on processes and procedures on a regular basis.
* Present information learned as part of daily work with the larger team.

7. Exhibit excellent team work
* Provide coverage and support for other team members as needed.
* Support Manager with team goals and corporate strategies.
* Assist with the training and coaching of junior team members.
* Support deployment activities during release weekends if needed.
8. Collaborate, coordinate, and communicate across disciplines and departments.
9. Ensure compliance with HIPAA regulations and requirements.
10. Demonstrate Company's Core Competencies and values held within.
11. Please note due to the exposure of PHI sensitive data -- this role is considered to be a High Risk Role.
12. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

JOB SCOPE: The incumbent relies on experience and judgment to plan and accomplish goals. The incumbent works under general supervision to review systems to provide technical support and escalates issues to more senior level positions when needed.

  • Client Implementation Analyst III

    3 weeks ago

    Atlanta, United States MultiPlan Full time

    At MultiPlan, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all of our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster...

  • Implementation Analyst

    1 week ago

    Atlanta, Georgia, United States Juvare LLC Full time

    Position OverviewAs a Technical Implementation Analyst at Juvare LLC, you will play a pivotal role in enhancing client satisfaction through effective implementation strategies. Your focus will be on maximizing positive outcomes for our clients while navigating the complexities of their needs.Key ResponsibilitiesClient-Centric Approach: Prioritize client...

  • Implementation Analyst

    4 weeks ago

    Atlanta, United States Visa Full time

    Job DescriptionJob DescriptionCompany DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative,...

  • Implementation Analyst

    4 weeks ago

    Atlanta, United States Visa Full time

    Job DescriptionJob DescriptionCompany DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative,...

  • Client Implementation Manager

    2 months ago

    Atlanta, United States Joulestowatts Full time

    Client: Client Implementation Manager Location: Onsite at our Austin, TX office REQUIRED SKILLS: Must be able to work in-office in Austin, TX Bachelor’s degree in business, computer science, or related Must have client onboarding / customer implementation experience Experience with healthcare tech (specifically healthcare B2B SaaS) is preferred If...

  • Tax Filing Implementation Sr. Analyst

    1 month ago

    Atlanta, Georgia, United States Healthcare InfoTech Full time

    Role- Tax Filing Implementation Sr. Analyst (3 position )Start date 5th Aug 2024Hourly rate 40 USD/hour (all inclusive)Full time -20 days/monthDuration -6 monthsWork type RemoteLanguage- EnglishContractor to be hired from a specifica location -USA or CANADAJob Description :As a Tax Filing Implementation Lead duties include, but are not limited to, the...

  • Implementation and Client Support Specialist

    2 days ago

    Atlanta, Georgia, United States InComm Payments Full time

    About This OpportunityThe Operations Manager I is responsible for overseeing the day-to-day operations for the InComm Healthcare implementations and client support.The role involves managing team resources, client setup, troubleshooting, improving processes, and ensuring compliance of the platform.Work closely with project managers and account managers to...

  • ERP implementation Business analyst

    6 days ago

    Atlanta, United States Stellar Professionals Full time

    Job DescriptionJob DescriptionWe have an opening for the ERP implementation Business analyst role in Atlanta, GAMode of Interview: Webcam InterviewWork Location: Atlanta, GA Work Arrangement: HybridShift: ESTApplicant must have 2 Years of experience with the following. Performs job responsibilities with minimal supervisionServes as subject matter expert or...

  • NetSuite Implementation Specialist

    4 days ago

    Atlanta, Georgia, United States BDO Full time

    About BDO Digital: BDO Digital, LLC., a subsidiary of BDO USA, is a dynamic digital advisory firm committed to assisting mid-sized businesses in leveraging technology, embracing transformation, enhancing operational efficiency, and fostering revenue growth. Our diverse team comprises digital strategists, data analysts, software engineers, and...

  • Implementation Support Specialist

    1 week ago

    Atlanta, Georgia, United States Juvare LLC Full time

    Position OverviewAs a Technical Implementation Analyst, you will play a crucial role in ensuring our clients receive exceptional service and support. Your focus will be on maximizing positive outcomes for our clients through effective communication and problem-solving.Key ResponsibilitiesClient-Centric Approach: Strive to enhance client satisfaction by...

  • Implementation Specialist

    1 week ago

    Atlanta, Georgia, United States Visa Full time

    Job OverviewCompany Overview:Visa stands as a global frontrunner in payment solutions and technology, facilitating over 259 billion transactions securely across consumers, merchants, financial institutions, and government entities in more than 200 countries annually. Our mission is to unite the world through the most innovative, convenient, reliable, and...

  • Treasury Management Implementation Analyst Senior

    1 month ago

    Atlanta, Georgia, United States First Horizon National Corporation Full time

    Location: Onsite at Memphis, TN, Raleigh, NC, New Orleans, LA, Chattanooga, TN, Dallas, TX, Nashville, TN, Miami, FL, Lafayette, LA, or Atlanta, GA.Summary:The Treasury Management (TM) Implementation Specialist is responsible for supporting a team of TM Sales Officers and ensuring the smooth implementation of all Treasury products. This position is expected...

  • Client Experience Analyst

    3 months ago

    Atlanta, United States Rialtic, Inc. Full time

    Job DescriptionJob DescriptionAbout RialticRialtic is an enterprise software platform empowering health insurers and healthcare providers to run their most critical business functions. Founded in 2020 and backed by leading investors including Oak HC/FT, F-Prime Capital, Health Velocity Capital and Noro-Moseley Partners, Rialtic's best-in-class payment...

  • Client Services Index Analyst

    1 week ago

    Atlanta, Georgia, United States Nasdaq Full time

    Why Choose Nasdaq At Nasdaq, we are dedicated to fostering open and transparent markets, providing greater access to opportunities for everyone. We believe in creating connections, generating jobs, and nurturing thriving communities. Our commitment extends to ensuring that all employees have access to career growth, the necessary tools for success, and an...

  • Business Analyst, Client Analytics

    1 month ago

    Atlanta, United States Rialtic, Inc. Full time

    Job DescriptionJob DescriptionAbout RialticRialtic is an innovative enterprise software platform that enhances the capabilities of health insurers and healthcare providers, allowing them to manage their most crucial business operations efficiently.Established in 2020, Rialtic is supported by prominent investors such as Oak HC/FT, F-Prime Capital, Health...

  • Senior Client Billing Analyst

    2 days ago

    Atlanta, Georgia, United States Bank of America Full time

    About the RoleAt Bank of America, we are committed to delivering exceptional financial services to our clients. As a Senior Client Billing Analyst, you will play a critical role in ensuring the accuracy and transparency of client billing processes.Key ResponsibilitiesEnsure the accuracy of client billing and provide a clear and transparent client...

  • Implementation Project Specialist

    1 week ago

    Atlanta, Georgia, United States Visa Full time

    Job OverviewCompany Overview:Visa stands as a global frontrunner in the payments and technology sector, facilitating over 259 billion transactions securely across more than 200 countries and territories annually. Our mission is to unite the world through the most innovative, convenient, reliable, and secure payments network, empowering individuals,...

  • Sr. Client Billing Analyst

    4 weeks ago

    Atlanta, United States Bank of America Full time

    Description : At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work...

  • Implementation Specialist

    1 week ago

    Atlanta, United States Incident IQ LLC Full time

    Incident IQ Implementation SpecialistCompany Overview Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission is to revolutionize how...

  • Implementation Specialist

    2 weeks ago

    Atlanta, United States Incident IQ Full time

    Job DescriptionJob DescriptionIncident IQ Implementation SpecialistCompany Overview Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our...