Client Services Index Analyst

2 weeks ago

Atlanta, Georgia, United States Nasdaq Full time
Why Choose Nasdaq

At Nasdaq, we are dedicated to fostering open and transparent markets, providing greater access to opportunities for everyone. We believe in creating connections, generating jobs, and nurturing thriving communities. Our commitment extends to ensuring that all employees have access to career growth, the necessary tools for success, and an inclusive culture that values diverse perspectives.

As a global technology leader, we aim to dismantle barriers to inclusive prosperity. We view technology as a powerful tool that enhances collaboration, enabling people to work together more effectively by centralizing data, analytics, and market intelligence.

We are focused on building a diverse and inclusive workforce, recognizing that representative voices are essential for innovative thinking that drives our business and benefits our clients.

What We Provide

This is a full-time, permanent position with a hybrid work model.

Expect a dynamic and autonomous work environment where your contributions are acknowledged, and you can make a significant impact. Each day presents numerous opportunities for learning and growth, with a global influence stemming from your efforts.

In return, we offer comprehensive benefits including health coverage for you and your dependents, an employee stock purchase plan, equity grants, retirement plans, annual bonuses, free counseling sessions, subscriptions to e-learning platforms, wellness programs, and more.

Your Responsibilities

Nasdaq manages thousands of indexes utilized by various investment vehicles worldwide, including our flagship Nasdaq-100, thematic investments, quantitative strategies, ESG initiatives, and emerging markets.

The Index Client Services team serves as the primary contact for our esteemed clients, dedicated to delivering outstanding service and continuously enhancing the client experience, distinguishing our offerings in the marketplace.

We are seeking a Client Services Analyst to join our expanding team, supporting some of the largest financial institutions globally. You will thrive in a collaborative, fast-paced, and ever-evolving environment where your proactive and persistent approach is recognized.

Key Responsibilities:
  • Assist clients utilizing Nasdaq indexes and related products.
  • Support institutional partners disseminating Nasdaq indexes through their platforms.
  • Address daily inquiries regarding index data and products.
  • Act as a technical liaison between clients and internal teams to resolve issues, ensuring client expectations and key metrics are met.
  • Collaborate with clients and partners to define business and system requirements, implementing processes to enhance interactions.
  • Prepare and distribute proactive communications regarding index news and updates.
  • Document insights from client interactions in the CRM system.
  • Collaborate with the global Index Client Services team on initiatives aimed at improving the client experience.
  • Facilitate the onboarding process for new clients in conjunction with sales teams, coordinating access to all entitled data and services.
  • Analyze and communicate client concerns related to Nasdaq product offerings to leadership.
Qualifications:
  • Bachelor's degree in Business, Economics, Finance, or a related field.
  • A minimum of 2 years of relevant experience.
  • Exceptional written and verbal communication skills.
  • Strong analytical, problem-solving, and prioritization abilities.
  • Excellent customer service and client-facing skills.
Preferred Qualifications:
  • Experience in the market data industry.
  • Understanding of equity indices and financial data.
  • High proficiency in Microsoft Office (Excel, Word, PowerPoint) and Salesforce or similar tools.
  • Familiarity with Jira, Confluence, or related tools.
  • Experience in a client-facing role.
Join Us

We encourage applications from qualified candidates, regardless of background. Nasdaq is an equal opportunity employer, committed to fostering an inclusive environment. We ensure reasonable accommodations for individuals with disabilities throughout the application and interview process.

Our Commitment

We are proud to offer a competitive rewards package that recognizes the unique needs of our employees and their families, incentivizing contributions to Nasdaq's success.

For more information about our benefits and rewards, please visit our Nasdaq Benefits & Rewards Career page.

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