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Assistant Director of Event Services

2 months ago

Austin, United States AccorHotel Full time

As the Assistant Director of Events you will be assisting the Director of Event Sales & Services to achieve superior business results in the areas of ensuring outstanding guest service team member engagement favorable financial outcomes strategic leadership and talent development culture innovation and event operations.

Reporting to the Director of Event Sales & Services responsibilities and essential job functions include but are not limited to the following: 

  • Consistently offer professional friendly and engaging service.
  • Assist Director in managing all activity related to the Event Sales & Services Office; ensuring all service standards are followed.
  • Assist Director in ensuring that Health & Safety standards as well as departmental policies and procedures are complied with.
  • Assist Director with organization and supervision of assigned conventions and catering events; ensuring that group resumes conference agendas event orders etc are prepared and distributed accurately and efficiently to ensure operational success.
  • Assist Director in preparing annual budget for approval.
  • Assist Director in developing annual business and marketing plans for the department.
  • Assist Director in preparing monthly forecasts and departmental budgets ensuring accuracy and achievement.
  • Attend/lead necessary meetings within hotel that effect/are effected by the Event Sales & Services department; in absence of Director.
  • Plans and executes complex group events such a full or partial hotel buyouts as assigned by the Director of Catering.
  • Conduct any/all site inspections as required.
  • Handle appropriate file workload; setting the example for departmental colleagues.
  • Establish and maintain rapport with clients prior to during and post conference exceeding their expectations and encouraging repeat business.
  • Drive function space optimization/maximization to ensure best utilization of space for guest experience and financial performance of department.
  • Play active role in local community through associations memberships and involvement.  Be an ambassador of the hotel within the local community.
  • Assist the Director with departmental recruitment hiring and onboarding of new team members
  • Inspire highperforming multicultural multigenerational teams that build the ACCOR Events talent pipeline.
  •  Lead with ACCOR culture engaging with Team Members through direct and meaningful interactions.
  •  Motivate and provide a work environment in which team members are productive.
  •  Listen and respond to team members needs while having an opendoor policy.
  •  Manages group and interpersonal conflict effectively.
  • Assist Director with necessary training for department colleagues; coaching and counseling as necessary to provide tools for success.
  • Additional responsibilities as outlined by Director.

What is in it for you:

  • Paid time off
  • Medical Dental and Vision Insurance 401K
  • Complimentary shift meal
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and Educational Assistance for further development
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

Qualifications :

Your experience and skills include:

  • 6 years of hotel event planning experience required. 
  • Positive and expert problem solver.
  • Hospitality Business degree preferred. 
  • Able to work in highpressure environment.
  • Creative and passionate about events and customer service
  • Excellent interpersonal and communication skills; a team player/mentor

Remote Work :

No


Employment Type :

Fulltime