Program Manager
1 month ago
JOB TITLE: Program Manager
LOCATION: Menlo Park, CA (onsite)
DURATION: 7 month contract
PAY RANGE: $68 - $78/hr
TOP 3 SKILLS:
- Demonstrated ability to influence change and drive project management initiatives within large organizations.
- Extensive experience in managing end-to-end projects or programs, particularly in non-IT fields related to financial systems and operational efficiencies.
- Expertise in Payment Processing Systems: Deep knowledge of core payment processing, commerce platforms, and risk systems.
COMPANY:
Our client is a Fortune 500 multi-national technology company headquartered in Menlo Park, CA.
The Program Manager will be instrumental in driving the Partnership Operations Team's mission to ensure reliable and optimized payment processing operations across global partners, enabling seamless transactions within clients ecosystem. This role involves strategic oversight and hands-on management of non-IT projects, focusing on payment systems, commerce platforms, and risk management.
- Key Responsibilities:Develop and maintain standard internal project and process documentation, managing TPA/TPRM programs and SOX control for partner portals.
- Design and implement scalable solutions to support our global partners, enhancing the efficiency and productivity of our operations.
- Investigate and provide timely and accurate responses to reported escalations across multiple channels.
- Drive continuous improvements in efficiency, productivity, and customer experience.
- Top Requisite Skills:Experience in Ambiguous Environments: Proven track record of successfully driving projects from ideation to launch in ambiguous and dynamic settings.
- Expertise in Payment Processing Systems: Deep knowledge of core payment processing, commerce platforms, and risk systems.
- Problem-Solving and Analytical Skills: Strong ability to assess, analyze, and resolve complex issues, distilling complexity into clear and actionable solutions.
- Day-to-Day Activities:Collaborate closely with internal stakeholders and external partners to align project goals and ensure seamless integration of new systems and processes.
- Monitor project progress, adjusting strategies and resources as needed to meet deadlines and performance metrics.
- Lead cross-functional teams, providing guidance and feedback, and fostering an environment of continuous learning and improvement.
Why Join Us?
Being part of the Partnership Operations Team offers a unique opportunity to impact global payment operations and contribute to the overarching goal of creating seamless transaction experiences. This role allows you to leverage your strategic planning and leadership skills in a high-impact environment, working with a team dedicated to innovation and excellence in the field of payment processing and partner management. Success in this role is built on robust analytical and critical thinking skills, strong business acumen, and the ability to manage diverse programs effectively.
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