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Technical Program Manager

2 months ago

Menlo Park, California, United States Ekman Associates Full time
About the Role

We are seeking a seasoned Technical Program Manager to join our team at Ekman Associates. As a key member of our organization, you will be responsible for leading the delivery of IT infrastructure initiatives, with a focus on networks, network architecture, and network engineering.

Key Responsibilities
  • Technical Audits and Assessments
    • Lead the delivery of vendor site infrastructure audits/assessments, including pre-audit, audit, assessment, and vendor readiness reports.
    • Conduct comprehensive network security audits to assess security posture, identify potential risks, and ensure compliance with our security policies and standards.
    • Review network device configurations to ensure proper implementation of security measures and required configuration.
  • Project Management - Implementation / Integrator
    • Provide hands-on program management during analysis, design, development, testing, implementation, and post-implementation phases.
    • Solicit and document requirements to implement new business processes, services, or engineering efforts across both our organization and partner organizations.
    • Develop and manage end-to-end project work plans, ensuring on-time delivery and collaboration with engineering teams to develop test, pilot, and deployment plans.
    • Perform day-to-day coordination and quality assurance for projects and tasks, as well as risk management and change management on projects.
  • Develop Process Improvements documentation and create new run books
    • Work closely with vendor organizations to understand new initiatives and ensure they are accounted for in existing processes.
    • Build service-level metrics, analyzing data to identify trends, propose strong technical cases for initiatives, and report on operations performance.
    • Find new efficiencies and process improvements in existing workflows while anticipating and mitigating potential problems.
    • Work with our TPMs to support operational efficiencies and automation or tooling efforts.
    • Identify operational pain points and opportunities to improve business practices, analyze problems, and devise solutions to roadblocks and unique challenges across teams.
Requirements
  • Bachelor's degree in Computer Science or a related technical discipline, or equivalent experience.
  • 10+ years of software engineering, systems engineering, or technical product/program management experience.
  • Experience delivering technical projects from inception to delivery.
  • Knowledge of user needs, gathering requirements, and defining scope.
  • Clear communication and experience operating autonomously across multiple teams.
  • Strong understanding of network protocols, routing, switching, and security technologies.
  • Proficiency in network security tools, vulnerability scanners, and penetration testing methodologies.
  • Experience with PCoIP on public cloud, AWS, Virtual Desktop infrastructure; i.e., Citrix, VMware, etc.