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Salesforce Support Specialist

1 month ago

Lombard, United States LaSalle Network Full time

LaSalle Network is partnering with an organization that recently implemented Salesforce CRM, and we are seeking an individual to join their Help Desk team to assist with an increased level of support tickets as a Salesforce Support Specialist. This is a Hybrid position that requires the ability to be onsite in the western suburbs of Chicago.

Salesforce Support Specialist Responsibilities:

  • Provide front line support to end users for Salesforce CRM related inquiries
  • Serve as end user platform manager on Salesforce.com
  • Perform configuration modifications as needed (Page layouts, validation rules, roles, profiles, groups, queues, escalation rules, email templates, etc.)
  • Perform data management tasks, such as bulk ownership changes, importing lists and data cleansing
  • Design reports and dashboards for business management and leaders


Salesforce Support Specialist Requirements:

  • 1+ year of experience working with Salesforce
  • Understanding of object-oriented databases
  • Demonstrates effective communication skills with a focus on customer first
  • Demonstrates advanced Microsoft Office (Excel, Access, Word, Outlook, PowerPoint) is a minimum requirement
  • Excellent problem-solving abilities
  • Professional track record of superb interpersonal and communication skills
  • Experience in the integration of complex financial, customer, client service and back-office data and processes
  • Experience interfacing and integrating with various third-party systems
  • Experience with SQL - Relational Database Understanding, Queries for MS SQL Server


If you are a highly motivated and practical Salesforce professional with a passion for working with data and a proven track record of success, we encourage you to apply for this position.

Thank you,

Brandon Poticha
Technology Services Recruiter
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here:

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