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Litigation Account Specialist

2 months ago

Evansville, United States OneMain Financial Full time

Litigation Account Specialist will be responsible for servicing clients on past due accounts and perform preliminary research on unidentified payments. They use independent judgment to make surface decisions and resolve some situations.  The chosen candidate will learn and perform one or more of the following functions:

In the Role

  • Maintaining compliance with FDCPA and state regulations
  • Place accounts that were referred for litigation with an active attorney firm
  • Monitor litigation cases and follow up with OneMain attorneys
  • Take inbound calls from customers and third parties regarding the statue of an active or inactive litigation account.
  • Maintain account documentation and follow up as necessary
  • Provide outstanding customer service to customers, 3rd parties, and OneMain employees
  • Provide analysis on unidentified payments, misapplied payments, as well as system rejects and process payments
  • Process vendor invoices while staying within 30 day compliance
  • Process paid / settled accounts and complete balance research
  • Complete manual or request judgment satisfactions on settled / paid accounts and follow up with courts / attorney firms
  • Analyze customer and branch needs / requests and make determinations as to the best method of resolving those issues
  • Communication with OneMain personnel (branch, headquarters, central servicing), and vendors
  • Process incoming and returned physical mail
  • Process electronic mail (email, fax, etc.)

Requirements

  • High School Diploma or GED
  • Strong phone and communication skills
  • Consumer, Personal lending background would be a plus
  • Proficiency in basic Microsoft Office applications (Excel, Word and Power Point)
  • 1 year experience in bookkeeping, customer service, cashiering, collections preferred
  • Ability to work well under pressure and meet goals in a fast-paces environment
  • Quick thinker with creative research skills
  • Ability to maintain confidentiality with sensitive information

Location: Evansville, IN

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

  • Health and wellbeing options for team members and their dependents
  • Up to 4% matching 401(k)
  • Employee Stock Purchase Plan (10% share discount)
  • Tuition reimbursement
  • Continuing education
  • Bonus eligible
  • Paid time off
  • Paid volunteer time 
  • And more