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Melbourne, United States Raise Full time

We’re Hiring Our key client is hiring and looking to add a Microsoft Configuration Manager (MCM) Support Specialist to their team. Please check the description below and reach out to us for more details if you are interested.


Pay: $39/hour depending on experience

Work Type: Melbourne, FL - Hybrid - onsite until fully trained – mostly remote once fully trained

Duration: 5-months contract with possible extension


Job Overview:

  • The endpoint team is responsible for maintaining all corporate PC images, developing common software deployment packages and deploying standard software and software updates insuring the North America endpoint are properly patched and updated.
  • The Microsoft Configuration Manager (MCM) Support Specialist will be a part of the NORAM Endpoint Team and will act as a subject matter expert for the Microsoft Configuration Manager application’s use of both defining and deploying software packages that are managed within MCM.

Key Responsibilities:

  • Oversee and maintain the overall health of our company US MCM environments.
  • Provides installation packages in both virtual and physical delivery modes, creates manual installation instructions and deployment batch files, and manages the rollout through the decommissioning
  • process for all automated software installations.
  • Train Service Desk technician on MCM/software deployment related troubleshooting/operational procedures.
  • Mentor and assist both our US and Canada NORAM Endpoint team members on the essential functions listed below
  • MCM software deployment
  • PowerShell scripting
  • Creating Windows OS images.
  • Generate MCM reports and queries.
  • Deploy Windows Feature Upgrades.
  • Deploy Windows Updates.
  • Driver Packaging.
  • Task Sequence experience.
  • Day to Day expected tasks as part of the NORAM Endpoint Team.
  • Respond and resolve both incidents and service request tickets assigned to the NORAM Endpoint Squad in Service Now.
  • Execute work that is assigned during sprint planning and update tasks as needed.
  • Create Knowledge Base Articles in Service Now.
  • Attend Stand Up Meetings.
  • Maintain health of Endpoints by use of remote tools MCM, Trellix, and Endpoint Central.
  • Driver Updates.
  • Software Updates.
  • Software deployments.
  • Other duties as required by Endpoint Service Owner, Director of End User Support and Collaboration Services.

Minimum Requirements:

  • At least 3 years of experience as a SCCM/MCM administrator or consultant.
  • Bachelor’s degree in Computer Science or similar field of study with a minimum of 5 years of relevant work experience, or an equivalent combination of education and work experience.
  • Experienced with MCM version 2203 or higher.
  • Good understanding of the Operating System and the infrastructure that supports it, including Active Directory - Policies, Groups, and Users..
  • Strong Powershell scripting experience.
  • Experienced with Microsoft Windows 10 (20H2 or higher).
  • Experience with software installations on local machines.
  • Knowledge of computer software, operating systems, hardware and networking.
  • Knowledge of PC Imaging.
  • Detailed oriented and able to work on own initiative.
  • Able to carry out multiple, concurrent assignments.
  • Excellent oral and written communication.
  • Ability to create and manage technical documentation.

Preferred Qualifications:

  • Bachelor’s degree in Computer Science.
  • Certified CompTIA A+ or other Desktop support certification.
  • At least 5 years of experience as a SCCM/MCM administrator or consultant.


Raise PBC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veterans' status, sexual orientation, or any other characteristic protected by law. Raise PBC is an equal-opportunity employer encouraging diversity in the workplace.