MIL/GOV Technical Support Representative
2 months ago
Company Overview:
Satcom Direct (SD) provides global connectivity solutions for business and general aviation, military, government, and land mobile services. Since 1997, SD has worked to solve the unsolvable and advance the technology of connectivity through our industry-leading hardware and flight operations software. Our company culture is based on innovation and creativity which allows our team members to thrive in a dynamic atmosphere. We are looking for people who are passionate about customer satisfaction and who excel in a constantly changing environment.
Satcom Direct offers a highly competitive benefits package. Our global headquarters offers an on-site gym staffed with personal trainers, a cafe, food trucks, social hour, and more. With an open vacation policy, employees have the flexibility to take time when they need it. SD is centrally located on the beautiful Space Coast in Viera, FL, which is one of the Top 50 Master-Planned Communities in the United States.
JOB SUMMARY:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily and should demonstrate the following competencies to consistently perform the essential functions of this position. All employees are expected to adhere to and be knowledgeable of Satcom Direct (SD) and Satcom Direct Government (SDG) operations standards, established security/safety rules, and requirements for attendance. The requirements listed below are representative of the fundamental knowledge, skill, and/or ability required to perform the job successfully.
ESSENTIAL DUTIES/RESPONSIBILITIES:
The requirements listed below are representative of the fundamental knowledge, skill, and/or ability required to perform the job successfully:
- Quickly and efficiently ascertain and resolve customer complaints or issues
- Maintains awareness of the government's levels of responsibilities, information assurance (IA), and other government guidelines.
- Troubleshoot satellite networks, Internet Protocol, telephony, and ground infrastructure connections.
- Validate and test system configurations via the SATCOM support or Land Mobile labs.
- Troubleshoot all types of Military and Government communication platforms and ensure all services are functioning correctly
- Troubleshoot various types of Land Mobile communication platforms and ensure all services are functioning correctly
- Analyze fault/service logs and reports for all types of aeronautical avionics and land mobile terminals
- Analyze fault/service logs and reports for associated peripheral devices (routers, switches, IoT devices, etc.) integrated or being for connectivity.
- Configure and support Datalink and Safety services for aircraft utilizing Flight Deck Freedom
- Continuously work on technology and future communications systems to provide military customers with increased configuration options
- Travel to customer locations and provide on-site support with regard to networking setup, configuration, and system integrations.
- Have knowledge of and the ability to troubleshoot and configure SNO services (Iridium, Inmarsat Classic/SBB, GX, Intelsat Ku (FlexAir), Iridium Certus).
- Assist in the analysis, testing, and development of requirements for Broadband capabilities.
- Performs other related duties as assigned.
- Carries out special projects as assigned.
- Travel and onsite customer support are required.
- Perform and/or provide guidance, instruction, or assist with Military activation-related duties when necessary.
- Process documentation for military/government support team.
- Customer training and system integration support.
- Support after-hours and on-call customer support calls for Military, Government, and Land/Mobile.
GENERAL QUALIFICATIONS, KNOWLEDGE, AND SKILLS:
- Bachelor's Degree in networking, information technology, or a similar discipline.
- Network Certification such as CISCO (CCNA), CompTIA (Network+, Security+, aeroIT)
- 5+ years of Government Satcom Communications experience or the equivalent combination of education, Technical Sales, and Support Experience
- 5+ years of experience troubleshooting all types of Military and Government communications platforms
- Experience configuring and troubleshooting IP routers and switches.
- Knowledge of Government networks such as SIPRNet and NIPRnet.
- Familiarization of SATCOM system hardware (Honeywell, Rockwell Collins, Viasat, Satcom Direct) and their operation on board an aircraft.
- Knowledge of land/mobile equipment including Iridium GO Iridium and Inmarsat satellite phones, BGAN terminals, Mission/Vessel Link, etc.
- Ability to read wiring diagrams or perform lab installations of networking and satellite equipment Prior military service experience is highly desirable
- Familiarization with IP encryption is a plus.
- Familiarization with utilizing and/or developing with Splunk.
- Excellent working knowledge of general administrative tools such as Microsoft Word, Excel, PowerPoint, and Outlook. Proficient with client relationship management tools (Microsoft Dynamics CRM).
- Excellent oral and written communication skills including the ability to interact successfully with internal and external contacts.
- Ability to develop a core understanding of government and military ranks, grades, and relationships.
- Excellent interpersonal skills and demonstrated ability to work in a team as well as independently.
- Effective and confident decision-making and problem-solving skills, especially under time constraints.
- U.S. citizenship.
- Either possess or be eligible to obtain a DOD Secret clearance.
- Successful candidates must successfully complete a background check, credit check, and drug test.
PHYSICAL DEMANDS:
While performing general office duties for this position, the employee is regularly required to sit, stand and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening and reading, able to lift light objects ( 25lbs), and use standard office equipment such as computer, printer, phone and cell phone. In addition, there is an occasional need to bend, twist or stoop in order to open/close cabinets, reach for files or other standard office type objects.
WORK ENVIRONMENT:
The office environment is generally quiet and, in a temperature, controlled setting with random adjustments in noise or temperature due to others talking or laughing loudly, unscheduled maintenance repairs to the building or its interior offices or unpredictable situations due to weather or other acts beyond company control. An employee must be willing to work their regularly assigned work schedule for their particular duties and/or job responsibilities and in times of need, be able to work an extended schedule depending on company/department needs, project requirements or customer demands. Some overnight travel is required to facilitate work objectives. While at client site locations, if applicable, employee will be required to adhere to the proper safety precautions established by the client while in proximity to their work area, flight-line or maintenance repair center; work may require some physical effort in the handling of light materials, boxes or equipment. The temperature at client locations can vary from controlled to variations off hot/cold when working, standing or walking in or near the flight-line or maintenance repair center.
If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at
Satcom Direct is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
-
Technical Support Specialist
7 days ago
Melbourne, Florida, United States AppleOne Full timeJob DescriptionAppleOne is in search of skilled Technical Support Specialists for a promising opportunity.Ideal candidates should possess the following qualifications: High School Diploma or GED An Associate's Degree in Information Technology is highly preferred 3 to 5 years of experience in a Technical Support role Proficiency in Windows network management...
-
Senior Principal Engineer
6 days ago
Melbourne, Florida, United States Northrop Grumman Full timeRequisition ID: RCategory:EngineeringLocation:Melbourne, Florida, United States of AmericaClearance Type:Top SecretTelecommute:No- Teleworking not available for this positionShift:Not Applicable (United States of America)Travel Required:Yes, 10% of the TimeRelocation Assistance:Relocation assistance may be availablePositions Available:1At Northrop Grumman,...
-
Customer Support Specialist
6 days ago
Melbourne, Florida, United States TCI Technology Consulting Inc Full timeTechnical Customer Service RepresentativeTCI Technology Consulting Inc is looking for a dedicated Technical Customer Service Representative for a contract-to-hire role.Position Overview:Deliver technical assistance through incoming and outgoing communications, manage email queues, and document data in an Incident Management System within a Call Center...
-
Technical Support Specialist
6 days ago
Melbourne, Florida, United States Calvary Chapel Fellowship of Melbourne Full timePosition OverviewCalvary Chapel Fellowship of Melbourne is in search of a dedicated IT Support Specialist to join our team on a part-time basis. This role is essential in ensuring that our staff and volunteers receive the technical assistance they need to perform their duties effectively.Key ResponsibilitiesRespond promptly to support requests from team...
-
Principal Software Safety Engineer
3 days ago
Melbourne, Florida, United States Northrop Grumman Full timeJob Summary:Northrop Grumman is seeking a highly skilled Principal Software Safety Engineer/Senior Principal Software Safety Engineer to join our team of qualified professionals. This position will be located in a dynamic and innovative environment.Key Responsibilities:Apply knowledge, methodologies, and principles of safety engineering as defined in...
-
Technical Support Specialist
2 days ago
Melbourne, Florida, United States Percepta Full timePosition OverviewTechnical Support SpecialistAt Percepta, we pride ourselves on delivering exceptional service across all markets we serve. As a Technical Support Specialist, you will play a vital role in crafting and providing outstanding customer experiences while enjoying the benefits of being part of a distinctive organizational culture.Key...
-
Technical Support Specialist
6 days ago
Melbourne, Florida, United States Visium Resources Full timePosition OverviewVisium Resources is seeking qualified candidates for the role of Technical Support Specialist. This position is a contract opportunity focused on providing exceptional support to end-users within a corporate environment.Role SummaryThe Technical Support Specialist will be tasked with managing a ticket queue, addressing incoming user...
-
Human Factors Specialist
1 day ago
Melbourne, Florida, United States Northrop Grumman Full timeRequisition ID: R Category: Engineering Location: Melbourne, Florida, United States of America Clearance Type:Secret Telecommute: No - Teleworking not available for this position Shift: 1st Shift (United States of America)Travel Required: Yes, 10% of the Time Relocation Assistance: Relocation assistance may be available. At Northrop Grumman, our workforce...
-
Human Factors Specialist
6 days ago
Melbourne, Florida, United States Northrop Grumman Full timeRequisition ID: R Category: Engineering Location: Melbourne, Florida, United States of America Clearance Type:Secret Telecommute: No - Teleworking not available for this position Shift: 1st Shift (United States of America)Travel Required: Yes, 10% of the Time Relocation Assistance: Relocation assistance may be available. At Northrop Grumman, our employees...
-
Human Factors Specialist
6 days ago
Melbourne, Florida, United States Northrop Grumman Full timeRequisition ID: R Category: Engineering Location: Melbourne, Florida, United States of America Clearance Type:Secret Telecommute: No - Teleworking not available for this position Shift: 1st Shift (United States of America)Travel Required: Yes, 10% of the Time Relocation Assistance: Relocation assistance may be available. At Northrop Grumman, our employees...
-
Munitions Systems Engineer
1 day ago
Melbourne, Florida, United States Northrop Grumman Full timeRequisition ID: R Category: Engineering Location: Melbourne, Florida, United States of America Clearance Type:Secret Telecommute: No- Teleworking not available for this position Shift: 1st Shift (United States of America)Travel Required: Yes, 10% of the Time Relocation Assistance: Relocation assistance may be available Positions Available: 2At Northrop...
-
Technical Support Analyst
7 days ago
Melbourne, Florida, United States Tailored Management Full timeJob OverviewJoin a dynamic global organization specializing in the design and development of electrical systems for various sectors including aerospace, defense, transportation, and security.Work Schedule and Compensation: Standard business hours with a competitive pay rate of $30/hr on W2 (Weekly Pay) - 40 hours per week.POSITION SUMMARY:The Technical...
-
Human Factors Specialist
1 day ago
Melbourne, Florida, United States Northrop Grumman Full timeRequisition ID: R Category: Engineering Location: Melbourne, Florida, United States of America Clearance Type:Secret Telecommute: No- Teleworking not available for this position Shift: 1st Shift (United States of America)Travel Required: Yes, 10% of the Time Relocation Assistance: Relocation assistance may be availableAt Northrop Grumman, our employees have...
-
Technical Support Specialist
1 day ago
Melbourne, Florida, United States BC Tech Pro Full timePosition OverviewThis role is an intermediate-level position focused on the maintenance and repair of various technology products commonly found in an end-user computing environment.This is a full-time, onsite role.Benefits include Health, Dental, Vision, and 401k.Compensation begins at $20.50 per hour.Key Responsibilities:Conducts basic to moderately...
-
Technical Support Specialist
1 day ago
Melbourne, Florida, United States BC Tech Pro Full timePosition OverviewThis role is an intermediate-level position responsible for addressing issues related to the maintenance and repair of various technology products commonly found in an end-user computing setting.This is a full-time, onsite role.Benefits include Health, Dental, Vision, and 401k.Compensation begins at $20.50 per hour.Key...
-
Technical Support Specialist
6 days ago
Melbourne, Florida, United States BC Tech Pro Full timePosition OverviewThis role is an intermediate-level position focused on the maintenance and repair of various technology products commonly used in an end-user computing setting.This is a full-time, onsite role.Benefits include Health, Dental, Vision, and 401k.Compensation begins at $20.50 per hour.Key Responsibilities:Conducts basic to moderately complex...
-
Senior Principal Systems Engineer
6 days ago
Melbourne, Florida, United States Northrop Grumman Full timeRequisition ID: R Category: Engineering Location: Melbourne, Florida, United States of America Clearance Type:Secret Telecommute: No - Teleworking not available for this position Shift: 1st Shift (United States of America)Travel Required: Yes, 10% of the Time Relocation Assistance: Relocation assistance may be available Positions Available: 1At Northrop...
-
Human Factors Specialist
1 day ago
Melbourne, Florida, United States Northrop Grumman Full timeRequisition ID: R Category: Engineering Location: Melbourne, Florida, United States of America Clearance Type:Secret Telecommute: No - Teleworking not available for this position Shift: 1st Shift (United States of America)Travel Required: Yes, 10% of the Time Relocation Assistance: Relocation assistance may be available. At Northrop Grumman, our workforce...
-
Senior Principal Systems Engineer
6 days ago
Melbourne, Florida, United States Northrop Grumman Full timeRequisition ID: R Category: Engineering Location: Melbourne, Florida, United States of America Clearance Type:Secret Telecommute: No - Teleworking not available for this position Shift: 1st Shift (United States of America)Travel Required: Yes, 10% of the Time Relocation Assistance: Relocation assistance may be available Positions Available: 1 At Northrop...
-
Senior Electronics Production Engineer
6 days ago
Melbourne, Florida, United States Indotronix International Corporation Full timeIndotronix International Corporation is seeking a Senior Electrical Engineer with expertise in Electronics Production Support, particularly within the Combat Mission Systems sector, which focuses on ground combat vehicle technology.This role involves close collaboration with electronics manufacturers to provide technical assistance in the production of...