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Customer Care Representative

2 months ago

Tampa, United States Lennar Homes Full time

Customer Care Representative

Welcome Home Build your career with Lennar:

As one of the nation’s largest builders, Lennar has built over one million new homes for families across America.  Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.

At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team.  Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth. 

Lennar's Core Values:

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, trade partners, shareholders, and community.

Customer Care Representative Summary:

Handles customer care requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction.

Primary Duties and Responsibilities

  • Manages completion of quality home repairs within standards set by company and industry specifications

  • Respond to homeowner service calls as assigned by the Customer Care Coordinator and/or Customer Care Manager

  • Contact homeowner within 24 hours and inspect calls within 72 hours

  • Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner

  • Monitors business partners work for completion and satisfaction of repairs

  • Completes minor home repairs; obtains customer’s approval for completed work

  • Monitors status reports for accuracy

  • Expedites emergency repairs

  • Assists in maintaining community standards

  • Meets and greets homeowners during orientation walk

Education and Experience Requirements

  • Minimum High School or GED required

  • Minimum 2 years customer service experience required, preferably with a homebuilder

  • Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction

  • Able to analyze problems, determine solutions, and produce desired outcome

  • Intermediate to advanced PC skills  (Microsoft Word and Excel) 

  • Excellent verbal and written communication skills

  • Must possess professional attitude to represent company in a positive manner

  • Valid Driver’s License and good driving record

Contacts

Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners.  Regular contact with the general public. Frequent external contacts where matters discussed require resourcefulness, patience, clarity and tact.

Physical Requirements

Some office work which may require the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 50 pounds or less.  Finger dexterity is required to operate a computer keyboard and calculator. Able to drive a vehicle.

This position outlines the basic tasks and requirements for the position noted.  It is not a comprehensive listing of all job duties of the associates.

Life at Lennar:

Lennar recognizes our associates are the heart of the company’s success. Learn new skills, build your path, and become an integral part of the Lennar Family.

Lennar associates will be eligible for many benefits in accordance with Lennar’s policies and applicable plan terms, including:

  • Health Insurance - Medical, Dental & Vision

  • Vacation – up to 3 weeks of vacation per year upon hire

  • Holidays, Sick Leave, & Personal Days

  • 401(k) Savings Plan with company match

  • Paid Maternity & Bonding Leave

  • New Hire Referral Bonus Program

  • Home Purchase Discount for Associates

  • Associate Assistance Plan

  • Everyone’s Included Day

  • Student Debt Repayment Program

  • This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.