Customer Service Representative
3 days ago
OneTouch Direct is a leading provider of contact center solutions, offering a unique opportunity for customer service professionals to excel in a dynamic and supportive environment.
This role involves handling inbound customer service calls, providing account support, and processing data with accuracy and efficiency. As a Customer Service Representative, you will be the face of our company, delivering exceptional customer experiences and building strong relationships with our clients.
Key Responsibilities:
- Provide exceptional customer service through inbound calls, emails, and other communication channels
- Process customer accounts with accuracy and attention to detail
- Utilize client and lender databases to execute specific requirements
- Work efficiently in a high-volume, multi-tasking environment
Requirements:
- 1-2+ years of customer service experience
- High school degree or equivalent required
- Clear background check
Benefits:
- Competitive hourly pay
- Full-time hours: 40 hours per week schedule
- Supportive environment with classroom training and 1-on-1 support
- Health care plan (medical, dental & vision)
- Opportunity for professional advancement
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