Customer Service Representative

1 month ago


Tampa, Florida, United States MCI Careers Full time
Job Title: Inbound Customer Care Representative

We are seeking a highly motivated and customer-focused Inbound Customer Care Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients through inbound calls, emails, and chats.

Key Responsibilities:
  • Handle inbound customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and helpful information to customers regarding our products and services
  • Upsell and cross-sell our products and services to customers
  • Document customer interactions and feedback in our CRM system
  • Collaborate with internal teams to resolve customer issues and improve customer satisfaction
Requirements:
  • High school diploma or equivalent required
  • 1+ year of customer service experience in a call center environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet productivity standards
  • Basic computer skills and proficiency in CRM software
What We Offer:
  • Competitive hourly rate and bonus structure
  • Opportunities for career advancement and professional growth
  • Comprehensive training program and ongoing support
  • Collaborative and dynamic work environment

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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