Customer Care Representative

1 month ago


Tampa, Florida, United States Lennar Homes Full time
Customer Care Representative

Welcome to Lennar Homes, where we strive to provide exceptional customer service and support to our homeowners. As a Customer Care Representative, you will play a vital role in ensuring that our homeowners receive the highest level of service and satisfaction.

Key Responsibilities:
  • Manage completion of quality home repairs within industry standards
  • Respond to homeowner service calls and contact homeowners within 24 hours
  • Evaluate homeowner requests to determine whether repair is warrantable or the responsibility of the homeowner
  • Monitor business partner work for completion and satisfaction of repairs
  • Complete minor home repairs and obtain customer approval for completed work
  • Monitor status reports for accuracy and expedites emergency repairs
  • Assist in maintaining community standards and meet and greet homeowners during orientation walks
Requirements:
  • Minimum High School or GED required
  • Minimum 2 years customer service experience required, preferably with a homebuilder
  • Good organizational and time-management skills, effective communication, and understanding of technical aspects of residential construction
  • Able to analyze problems, determine solutions, and produce desired outcomes
  • Intermediate to advanced PC skills (Microsoft Word and Excel)
  • Excellent verbal and written communication skills
  • Professional attitude to represent the company in a positive manner
  • Valid Driver's License and good driving record
Benefits:
  • Health Insurance - Medical, Dental & Vision
  • Vacation up to 3 weeks of vacation per year upon hire
  • Holidays, Sick Leave, & Personal Days
  • 401(k) Savings Plan with company match
  • Paid Maternity & Bonding Leave
  • New Hire Referral Bonus Program
  • Home Purchase Discount for Associates
  • Associate Assistance Plan
  • Everyones Included Day
  • Student Debt Repayment Program

Lennar Homes is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.



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