Customer Service Representative
2 days ago
Job Summary:
We are seeking a highly motivated and customer-focused Inbound Customer Care Representative to join our team at ValorVIP. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through inbound calls, emails, and chats.
Responsibilities:
- Handle inbound customer inquiries and resolve issues in a timely and professional manner
- Provide accurate and helpful information to customers regarding products and services
- Utilize knowledge base and training to answer customer questions and resolve issues
- Escalate complex issues to senior representatives or management as needed
- Meet or exceed performance metrics and quality standards
- Participate in ongoing training and development to improve customer service skills and product knowledge
Requirements:
- High school diploma or equivalent required
- 1+ year of customer service experience in a call center or similar environment
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet performance metrics
- Basic computer skills and familiarity with CRM software
What We Offer:
- Competitive hourly rate and opportunities for advancement
- Comprehensive training program and ongoing development opportunities
- Collaborative and dynamic work environment
- Opportunities for professional growth and development
How to Apply:
Interested candidates should submit their resume and a cover letter outlining their experience and qualifications for the role. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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