Customer Service Representative

2 days ago


Tampa, Florida, United States ValorVIP Full time
Job Title: Inbound Customer Care Representative

Job Summary:

We are seeking a highly motivated and customer-focused Inbound Customer Care Representative to join our team at ValorVIP. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through inbound calls, emails, and chats.

Responsibilities:

  • Handle inbound customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and helpful information to customers regarding products and services
  • Utilize knowledge base and training to answer customer questions and resolve issues
  • Escalate complex issues to senior representatives or management as needed
  • Meet or exceed performance metrics and quality standards
  • Participate in ongoing training and development to improve customer service skills and product knowledge

Requirements:

  • High school diploma or equivalent required
  • 1+ year of customer service experience in a call center or similar environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet performance metrics
  • Basic computer skills and familiarity with CRM software

What We Offer:

  • Competitive hourly rate and opportunities for advancement
  • Comprehensive training program and ongoing development opportunities
  • Collaborative and dynamic work environment
  • Opportunities for professional growth and development

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their experience and qualifications for the role. We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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