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Lead Project Manager

1 month ago

Ann Arbor, United States Domino's Full time
Job Description

  • Travel requirement is 50%
  • Compensation: $90-120k + 15% Bonus

The Project Manager – Delivery Hub/FRM (Franchise Relationship Management) is a key player in delivering high-value solutions to our internal and external customers. This position is responsible for planning, leading, and delivering the change initiative to implement a new Franchisee Relationship Management (FRM) system to our Supply Chain Centers and at the store level across a multi-year journey. As a seasoned Project Manager, this individual will provide project leadership by leveraging previous experiences and strong standards and processes to be utilized across the Enterprise Systems teams. This individual drives the collaboration with and across the business area(s), Domino’s technology team members, and technology vendors to ensure that all project participants are effectively communicating and executing tasks as specified in the project plan. This role does not have direct reports but does lead a group of cross-functional resources to meet clearly defined system objectives.

Main responsibilities

  • Work with cross-functional teams to develop and gain approval for detailed delivery plans of various initiatives based on a set of objectives (scope, delivery and technical approaches, risks, assumptions, staffing plans, other costs, and ongoing operational plans and cost).
  • Supports the development of strategic plans for programs/projects of high complexity.
  • Accountable for the accuracy of estimates produced, and the on-time, quality delivery of business and technical capabilities across multiple products.
  • Apply various product deployment methodologies (Waterfall, Agile, Scrum, etc.) to achieve business value, deploy capabilities, and meet stakeholder commitments.
  • Responsible for engaging and leading Customer (Store / Franchise operations), Business, and IT teams to ensure alignment of all deliverables during project execution. Escalate to remove roadblocks for the teams as needed while proactively managing expectations.
  • Lead the project team through constraints of schedule, budget, and assigned resources to deliver against the committed scope for each delivery iteration.
  • Collaborate with internal and external stakeholders to define performance standards and project success criteria and clearly communicate those goals to all teams; review progress toward those goals on a regular basis; establish specific metrics that the team should gather and report; hold teams accountable for achieving delivery goals.
  • Monitor metrics for significant deviations in quality, cost, or schedule to ensure project deliverables are compliant with quality standards.
  • Ensure that development and delivery risks are identified, tracked, and communicated with project team, leadership, and other stakeholders on a regular basis and, where possible, implement mitigation strategies. Escalate risks to leadership as appropriate if there are indications that targets will not be reached. Coordinate dependencies and assess risks across multi-team engagements.
  • Facilitate tracking and communicating of post-delivery benefits across the product portfolio.

Qualifications

  1. Bachelor's or master's degree in project supply chain, computer science, information technology, engineering, business administration, business operations, project management or related field.
  2. 5+ years of experience planning, leading, organizing, and motivating teams to achieve a high level of performance and quality in line with program standards.
  3. Excellent interpersonal and communication skills in order to manage expectations and issues effectively and establish/maintain a high level of customer trust and confidence.
  4. Experience in Change Management preferred.
  5. Demonstrated ability to build partnerships across all levels of the organization.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Benefits:

  • Paid Holidays and Vacation
  • Medical, Dental & Vision benefits that start on the first day of employment
  • No-cost mental health support for employee and dependents
  • Childcare tuition discounts
  • No-cost fitness, nutrition, and wellness programs
  • Fertility benefits
  • Adoption assistance
  • 401k matching contributions
  • 15% off the purchase price of stock
  • Company bonus