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Technical Support Engineer

3 months ago

Reston, United States Carahsoft Full time

Carahsoft Technology Corp. partners with thousands of vendors, resellers, system integrators and MSPs to proactively market, sell and deploy a comprehensive range of IT solutions for public sector customers across the U.S. and Canada. As a Technical Support Engineer you will be providing support to customers, using VMware products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner.


This role is based out of our office in Reston, VA.


Basic understanding of some of the following technologies:

  • Networking
  • Storage
  • Linux
  • TCP/IP
  • Windows Clustering/DHCP/DNS.
  • Windows 2003/2008
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
  • Ability to follow standard engineering principles and practices.
  • Logical approach to problem solving.
  • Multiplatform Operating Systems Knowledge (Windows, Linux , UNIX) would be an added advantage


Desired Qualifications and Experience:

  • Experience in Virtualization & Cloud computing will be preferred.
  • Willingness to work in a 24/7 shift environment.
  • 2+ years of experience in a customer-facing technical role.
  • Excellent communication (written and oral) and interpersonal skills.
  • Proven ability to communicate clearly and concisely on complex technical topics.
  • Excellent troubleshooting skills (network communications, virtualization platforms (vSphere, Open Stack), and public cloud platforms (AWS, Google Cloud Platform, Azure, etc).
  • Prior customer support experience and use of customer support tools (Jira, Confluence, Zendesk, etc. ).
  • Bachelor's degree in Computer Science, or related field; or equivalent experience.


Carahsoft is an equal opportunity company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.