Senior Technical Support Specialist
2 hours ago
Job Type: Full-time, Remote
Job Description:
We are seeking a highly skilled Senior Support Engineer to join our team at Pentasia. As a Senior Support Engineer, you will be responsible for providing top-tier technical support to our B2B clients within the iGaming industry.
Key Responsibilities:
- Provide technical assistance to clients via phone, email, and chat
- Diagnose and resolve technical issues related to online gaming, geolocation, and compliance technologies
- Work closely with cross-functional teams to identify and implement process improvements
- Develop and maintain technical documentation and knowledge base articles
- Collaborate with clients to understand their technical requirements and provide solutions
Requirements:
- 5+ years of experience in a support role within the iGaming industry or related fields
- Proficiency in English and excellent technical troubleshooting skills
- Experience in leading a team and working in a B2B environment
- Familiarity with the technical aspects of online gaming, geolocation, and compliance technologies
- A global thinker who thrives in remote, unstructured environments
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with a leading company in the iGaming industry
- Flexible working hours and remote work options
- Professional development and growth opportunities
How to Apply:
If you are a motivated and experienced Senior Support Engineer looking for a new challenge, please submit your CV and a cover letter to us.
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