Refunds Specialist Full Time, Non Exempt Summary/Objective Oversees the processes and workflow. Maintains team collaboration and ensures volume of production. Professional Communication with clients regarding refunds. Review of credit balance accounts thoroughly and accurately. Essential Duties Provides guidance to team for questions, work flow, and direction. Team collaboration to ensure production standards are met. Work and complete daily tasks. Review and analyze numerous reports. Knowledge of office policies and procedures. Handle inquiries from coworkers, management and clients by reviewing and resolving credit account issues/concerns. Posting refund checks. Refunding credit card transactions. Scan and upload documentation into eBridge. Verify true credit balances by reviewing EOBs, patient payments and other transactions. Resolves account discrepancies by investigating documentation. Maintaining monthly spreadsheets. Core Competencies Ability to multitask and prioritize daily work flow. Great attention to detail. Strong organizational skills. Excellent communication skills (Verbal and Written). Provide information regarding claims to insurance companies, attorneys, and other authorized parties while complying with HIPAA guidelines and regulations. Dependable, accountable and reliable. The ability to work collaboratively within the department and company. Benefits: Medical, Dental, Vision, PTO, 401k and More available Euducation: High School Diploma or GED required Experience: 1-2 years Administrative Support Experience preferred 1-2 years processing credit transactions preferred Benefits: Excellent Health, Dental, Vision benefits available 401k with matching Competitive PTO and Holiday pay Supportive Team Environment