Current jobs related to IT Help Desk Moderator - Orlando - CAE

  • Help Desk Support

    3 weeks ago

    Orlando, United States Experis Full time

    Our client, is seeking a Help Desk professional to join their team. As a Desktop Support/ Help Desk Professional in this 6 month + contract role you will provide hardware and software support. The ideal candidate will have some customer service experience, help desk or desk top support which will align successfully in the organization. Job Title: Desktop...

  • Help Desk Support

    2 weeks ago

    Orlando, United States Experis Full time

    Our client, is seeking a Help Desk professional to join their team. As a Desktop Support/ Help Desk Professional in this 6 month + contract role you will provide hardware and software support. The ideal candidate will have some customer service experience, help desk or desk top support which will align successfully in the organization. Job Title: Desktop...

  • Help Desk Specialist

    2 weeks ago

    Orlando, Florida, United States Manpower Group Inc. Full time

    Desktop Support/Help Desk ProfessionalWe are seeking a skilled Desktop Support/Help Desk Professional to join our team. As a key member of our IT team, you will provide hardware and software support to our clients.Responsibilities:Provide onsite support for software maintenance and service requests that cannot be resolved by the Level 1 Service Desk.Install,...

  • Help Desk Support

    3 weeks ago

    Orlando, United States Manpower Group Inc. Full time

    Our client, is seeking a Help Desk professional to join their team. As a Desktop Support/ Help Desk Professional in this 6 month + contract role you will provide hardware and software support. The ideal candidate will have some customer service experience, help desk or desk top support which will align successfully in the organization. Job Title: Desktop...

  • Help Desk Support

    2 weeks ago

    Orlando, United States Manpower Group Inc. Full time

    Our client, is seeking a Help Desk professional to join their team. As a Desktop Support/ Help Desk Professional in this 6 month + contract role you will provide hardware and software support. The ideal candidate will have some customer service experience, help desk or desk top support which will align successfully in the organization. Job Title: Desktop...

  • Help Desk Technician

    4 weeks ago

    Orlando, Florida, United States Loews Hotels Full time

    About the RoleWe are seeking a highly skilled and motivated Help Desk Technician to join our team at Loews Hotels. As a Help Desk Technician, you will be responsible for providing technical support to our team members and ensuring that our computer systems and networks are running smoothly.Key ResponsibilitiesProvide technical support to team members via...

  • Help Desk Manager

    1 week ago

    Orlando, Florida, United States Insight Global Full time

    A client of Insight Global is seeking a Help Desk Manager to lead the consolidation and transition of a Service Desk following an acquisition.The ideal candidate will have experience in standing up or consolidating a Service Desk and will work closely with a technical writer to develop procedures and policies.Insight Global is committed to creating diverse...

  • Help Desk Technician

    7 days ago

    Orlando, Florida, United States Cole Engineering Services Full time

    Job Summary:Cole Engineering Services is seeking a skilled Help Desk Technician to provide technical support for the U.S. Army's Synthetic Training Environment (STE) program. The ideal candidate will have experience in hardware and software maintenance, simulation testing, and Help Desk management.Key Responsibilities:Provide technical support for simulation...

  • Help Desk Manager

    4 weeks ago

    Orlando, Florida, United States Insight Global Full time

    Service Desk Consolidation OpportunityA client of Insight Global is seeking a Help Desk Manager to assist with the consolidation and transition of a Service Desk due to an acquisition.The ideal candidate will have experience with standing up or consolidating a Service Desk and will work closely with a technical writer to develop procedures and...

  • Help Desk Specialist

    2 weeks ago

    Orlando, Florida, United States COLE ENGINEERING SERVICES INC Full time

    Job Title: Help Desk TechnicianCompany Overview:Cole Engineering Services, Inc. is a leading provider of modeling and simulation (M&S) training solutions to the Federal Government and industry. Our team is dedicated to delivering cutting-edge technology and systems to support warfighters and federal agencies.Position Overview:We are seeking a highly skilled...

  • Help Desk Support Specialist

    2 weeks ago

    Orlando, Florida, United States Manpower Group Inc. Full time

    Job Title: Help Desk SupportManpowerGroup, a leading global workforce solutions company, is seeking a skilled Help Desk Support professional to join their team. As a Help Desk Support Specialist, you will provide hardware and software support to clients, ensuring their technical issues are resolved efficiently and effectively.Key Responsibilities:Provide...

  • Help Desk Support Specialist

    2 weeks ago

    Orlando, Florida, United States Manpower Group Inc. Full time

    Job Title: Desktop Support/ Help Desk ProfessionalWe are seeking a skilled Desktop Support/ Help Desk Professional to join our team. As a key member of our support team, you will provide hardware and software support to our clients.Responsibilities:Provide onsite support for software maintenance and service requests that cannot be resolved by the level 1...

  • Help Desk Support Specialist

    2 weeks ago

    Orlando, Florida, United States Experis Full time

    Desktop Support/Help Desk ProfessionalExperis is seeking a skilled Desktop Support/Help Desk Professional to provide hardware and software support to our clients. As a key member of our team, you will be responsible for resolving technical issues and ensuring seamless operations.Key Responsibilities:Provide on-site support for software maintenance and...

  • Help Desk Technician

    2 weeks ago

    Orlando, Florida, United States Mastech Digital Full time

    Job SummaryMastech Digital is seeking a highly skilled Service Desk Specialist to join our team. As a key member of our IT support team, you will be responsible for providing technical assistance and support to our employees and customers.Key ResponsibilitiesHardware and Software Support: Install, configure, and troubleshoot personal computer systems,...

  • Help Desk Technician

    7 days ago

    Orlando, Florida, United States Cole Engineering Services Full time

    Job Summary:Cole Engineering Services is seeking a skilled Help Desk Technician to provide technical support and maintenance services for the U.S. Army's Synthetic Training Environment (STE) program. The ideal candidate will have experience in operational or simulated military hardware maintenance and sustainment, as well as expertise in Microsoft Office...

  • Help Desk Technician

    2 weeks ago

    Orlando, Florida, United States Loews Hotels Full time

    About the RoleWe are seeking a skilled Help Desk Technician to join our team at Loews Hotels. As a Help Desk Technician, you will be responsible for providing technical support to our team members and ensuring the smooth operation of our computer systems.Key ResponsibilitiesProvide technical support to team members via chat, email, phone, or in personResolve...

  • Help Desk Technician

    3 weeks ago

    Orlando, Florida, United States Loews Hotels Full time

    About the RoleWe are seeking a skilled Help Desk Technician to join our team at Loews Hotels at Universal Orlando. As a Help Desk Technician, you will be responsible for providing technical support to our team members and ensuring the smooth operation of our computer systems.Key ResponsibilitiesProvide technical support to team members via chat, email,...

  • Help Desk Specialist

    1 month ago

    orlando, United States Mastech Digital Full time

    Installs new personal computer systemsReviews, monitors, and upgrades personal computer systemsInstalls softwareMaintains softwareTrains users on software usageTroubleshoots and administers printers, copiers, fax machines, and other IT equipmentTroubleshoots and administers telephone setsAssists and/or orients new hires with the initial usage of information...

  • F-35 Help Desk Specialist

    1 month ago

    Orlando, Florida, United States General Dynamics Information Technology Full time

    Job Title: F-35 Help Desk SpecialistTransform technology into opportunity as a Help Desk Specialist with General Dynamics Information Technology (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.As a Help...

  • Help Desk Technician

    2 weeks ago

    Orlando, Florida, United States Loews Hotels Full time

    About the RoleWe are seeking a highly skilled Help Desk Technician to join our team at Loews Hotels at Universal Orlando. As a Help Desk Technician, you will be responsible for providing technical support to our team members and ensuring the smooth operation of our computer systems.Key Responsibilities:Provide technical support to team members via chat,...

IT Help Desk Moderator

3 months ago

Orlando, United States CAE Full time

Who We Are:

  • CAE Vision: Our vision is to be the worldwide partner of choice in defense and security, civil aviation, and healthcare by revolutionizing our customers’ training and critical operations with digitally immersive solutions to elevate safety, efficiency and readiness.
  • CAE Defense & Security Mission: CAE's Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness.
  • CAE Values: Empowerment, Innovation, Excellence, Integrity and OneCAE make us who we are and we strive to make a difference in the world while helping each other succeed.

What We Have to Offer:

  • Comprehensive and competitive benefits package and flexibility that promotes work-life balance
  • A work environment where all employees are valued, respected and safe
  • Freedom to succeed by enabling team members to deliver, take initiatives and make decisions
  • Recognition, professional development, advancement and having fun


SUMMARY

This position will support end users within a service desk ticketing systems to appropriately resolve software problems, configuration issues, application testing and the implementation of emerging technologies as required.


Schedule Requirement:

  • The team will be split into two groups. Group 1 works Sunday -Wednesday. Group 2 works Wednesday– Saturday
  • Each group will have three shifts working each day on their assigned days.
  • Each shift will be 10 hours.
  • Day Shift 1 will be 8am-6pm
  • Mid Shift 2 will be 4pm-2am
  • Night Shift 3 will be 12am-10am
  • Every team member will work 4 days on and 3 days off.

Current Open Shifts:

  • Group 2: Wednesday - Saturday
  • Mid Shift 2 will be 4pm-2am
  • Night Shift 3 will be 12am-10am
  • Each group will have three shifts working each day on their assigned days.
  • Each shift will be 10 hours. Shifts will rotate quarterly and dependent on mission support.
  • Every team member will work 4 days on and 3 days off.

**Mid shift earns a 10% pay increase and Night shift earns a 12% pay increase


ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Document end user issues using a service desk ticketing system.
  • Troubleshoot problems with computer software and suggest repairs and corrections where required.
  • Be prepared to communicate with other partners and vendors to resolve end user issues.
  • Escalate complex software calls to the appropriate staff.
  • Support remote computing and telecommuting clients.
  • Evaluate software for functionality.
  • Exercise responsibility for the integrity, security, and maintenance of the systems.
  • Provide cross training to other staff members.
  • Will need to be open to working shift or rotating hour.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

  • Must have a Secret clearance with eligibility for a Top-Secret clearance.
  • Extensive experience with software platforms to include MS Windows 10.
  • Extensive experience in Microsoft Suite Office 2016/O365.
  • Must have extensive experience with Microsoft Active Directory and user management.
  • Good diagnostic and troubleshooting skills.
  • DOD Approved 8570 Baseline Certification such as CompTIA Security+, A+ CE, CCNA-Security, CND, Network+ CE or SSCP or higher or the ability to obtain an approved certification within 6 months of employment.
  • Excellent customer service skills.
  • Knowledge of TCP/IP networking, and related network services (i.e., DNS, SMTP, DHCP, etc.).
  • Ability to manage multiple tasks, while effectively focusing on priority issues while staying within service level agreement targets.
  • Ability to create, document, and follow processes and procedures.
  • Able to understand the core of the client’s issues and solve them expeditiously.
  • Able to identify trends in helpdesk calls to identify core problems and client trends.

EDUCATION AND/OR EXPERIENCE

  • A.A.S. degree in Computer Science, Computer Engineering, Information Technology, Electrical Engineering, or other technical equivalent including experience and/or certifications.
  • Two years or more of related experience desired.
  • Excellent written and verbal communication skills are required.
  • Must be capable of explaining and instructing technical data in non-technical terms.
  • Reasoning Ability.
  • Possess the ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.

SECURITY RESPONSIBILITIES

  • Compliant with all company Information Systems security policies and procedures.
  • Shall be assigned specific responsibility for Information Security by immediate supervisor or department management.
  • Shall not divulge any information, or afford access, to other employees not having a need-to-know.
  • Shall not divulge information outside company without management approval.
  • Incumbent shall execute company non-disclosure agreement prior to access to any controlled information.
  • Possess a Secret clearance with eligibility for a Top-Secret clearance.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to work with minimal supervision.
  • May be working in areas with the risk of electrical shock, near moving mechanical parts driven by hydraulics under high pressure and in high precarious places.
  • Ability to perform essential duties and responsibilities worldwide.
  • Must be willing to work a flexible schedule and overtime.
  • Limited travel may be required.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Able to lift and carry a minimum of 35 pounds and manual dexterity to bend, stoop, squat and stand for prolonged periods.
  • Must have visual color acuity.
  • Must have the ability to work overtime as necessary.
  • Must be able to sit and operate a personal computer for long periods.


Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role.



Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

CAE USA Inc. is an EOE/AA employer and gives consideration for employment to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you’d like more information about your EEO rights as an applicant under the law, please click here Know Your Rights: Workplace Discrimination is Illegal.


PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.