Information Technology Support Technician

6 days ago


Texarkana, United States Compunnel Inc. Full time

IT Support Specialist

Location: Office area in a warehouse building, with occasional trips to the warehouse floor. The position is full-time with virtual interviews (Eastern Time).

Key Responsibilities:

  • Provide first-level technical support for internal users, addressing computer applications, hardware, and network systems.
  • Monitor Help Desk tickets (e.g., ServiceNow) and resolve issues promptly.
  • Deploy and manage endpoint hardware (computers, printers, phones) using tools like Microsoft Endpoint Manager (Intune).
  • Ensure connectivity for all devices, including servers and mobile devices.
  • Assist in user account management (Active Directory, Azure AD) and resolve basic hardware/software issues.
  • Collaborate with IT teams to enhance service delivery and assist with software/hardware improvements.

Qualifications:

  • 3-5 years of technical support experience.
  • Advanced knowledge of Windows 10/11, Microsoft 365, Cisco VoIP, networking, and ServiceNow.
  • Relevant certifications (A+, Network+, Microsoft) preferred.
  • Strong troubleshooting, communication, and organizational skills.



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