Information Technology Support Technician
6 days ago
IT Support Specialist
Location: Office area in a warehouse building, with occasional trips to the warehouse floor. The position is full-time with virtual interviews (Eastern Time).
Key Responsibilities:
- Provide first-level technical support for internal users, addressing computer applications, hardware, and network systems.
- Monitor Help Desk tickets (e.g., ServiceNow) and resolve issues promptly.
- Deploy and manage endpoint hardware (computers, printers, phones) using tools like Microsoft Endpoint Manager (Intune).
- Ensure connectivity for all devices, including servers and mobile devices.
- Assist in user account management (Active Directory, Azure AD) and resolve basic hardware/software issues.
- Collaborate with IT teams to enhance service delivery and assist with software/hardware improvements.
Qualifications:
- 3-5 years of technical support experience.
- Advanced knowledge of Windows 10/11, Microsoft 365, Cisco VoIP, networking, and ServiceNow.
- Relevant certifications (A+, Network+, Microsoft) preferred.
- Strong troubleshooting, communication, and organizational skills.
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