Information Technology Service Delivery Technician

3 weeks ago

Texarkana, United States Compunnel Inc. Full time

Job Description:

Will be working in a warehouse building, most of work is in the office section, but if equipment goes down, will have to go into warehouse floor but no PPE is required.

Must be able to manage their own time - will be training with someone for a few weeks, then working independently.


The Role:

This role provides first-level technical support to the organization's internal users of computer applications, hardware, and network systems.

It involves deploying endpoint hardware and software products and services, responding to inquiries regarding system procedures, online transactions, and systems status, and collaborating with other IT teams to resolve issues

The role emphasizes relationship building and developing a comprehensive understanding of site operations to enhance IT service delivery.


Essential Functions:

Help Desk Support: Monitor the Help Desk ticketing system (e.g., ServiceNow) and provide timely assistance to customers with incidents, events, problems, requests, and projects.

Issue Documentation: Document issue resolution in the ticketing system to ensure accurate records and knowledge sharing.

Hardware Deployment: Deploy and set up computers, printers, multifunction devices, scanners, VoIP phones, and mobile devices using tools like Microsoft Endpoint Manager (Intune).

Connectivity Maintenance: Ensure proper connectivity of all equipment including workstations, servers, phones, mobile devices, printers, scanners, and multifunction devices.

User Account Setup: Assist in managing end-user accounts, permissions, and access rights using systems like Active Directory and Azure AD, following best practices regarding privacy, security, and regulatory compliance.

Troubleshooting: Identify, troubleshoot, and resolve basic hardware and software issues with computers and peripheral devices. Escalate complex issues to higher-level support as necessary.

Performance Monitoring: Monitor the performance of supported devices and report recurring issues to the appropriate support groups.

Collaborative Support: Work with business partners and other IT support teams to facilitate software and hardware improvements, upgrades, reconfigurations, and/or purchases.

End-User Assistance: Provide IT services for end users, including visitors within the assigned region.

Security Support: Assist with resolving basic security-related issues and ensure compliance with enterprise data security standards.

Knowledge Sharing: Exchange information and knowledge related to IT services with other members of the support team.

Project Participation: Support the implementation of desktop and server systems in collaboration with other infrastructure and applications teams.

Asset Management: Participate in network asset management as per documented processes.

Team Support: Assist application development teams as needed throughout project lifecycles.

Additional Duties: Perform other duties and special projects as assigned by the team lead.


Minimum Qualifications:

Certifications: ITIL knowledge preferred. A+, Network+, Microsoft, or other relevant technical certifications are a plus.

Technical Knowledge: Basic technical knowledge of current systems software, protocols, and standards, including Directory Services, Windows 10/11, Microsoft 365, Cisco VoIP and Networking, mobile communications, and ServiceNow ticketing system.

Troubleshooting Skills: Basic hands-on software and hardware troubleshooting experience.

Data Privacy: Knowledge of applicable data privacy practices and laws.

Team Collaboration: Experience working within a team-oriented, collaborative environment.

Decision Making: Makes decisions within scope using available relevant data, and seeks guidance when necessary.

Business Focus: Shows an interest in understanding how the business operates and applies this understanding to improve service delivery.

Continuous Improvement: Willingness to ask questions and take actions to improve tasks or processes within his/her own scope of work.

Collaboration: Willing to collaborate effectively within his/her own team and across functional, business, geographic, and cultural boundaries.

Communication: Ensures written and oral communications are clear and appropriate for the audience.

Accountability: Accepts responsibility for actions and results, demonstrating drive and self-motivation.

Change Management: Supports changes within his/her area of work and engages peers and stakeholders constructively.

Planning & Prioritizing: Able to prioritize work based on dependencies, technology context, and impact to the business, while remaining adaptable to changing circumstances.


Physical Demands:

Mobility: Regularly required to sit or stand, reach, bend, and move about the facility.

Lifting: Must occasionally lift/transport up to 50 pounds (PCs).

Vision: Vision abilities required by this job include close vision.


Work Environment:

Office Environment: Fluorescent lighting, dust, recycled air, cooling fans, semi-enclosed areas, central heating, seasonal warmer temperatures, and office noise.

Shop Floor: In locations with a factory or shop floor, exposure to factory/shop environments and machinery.

  • IT Service Delivery Technician

    3 weeks ago

    Texarkana, United States Corps Team Full time

    Our client, a water technology provider, is seeking an IT Service Delivery Technician for a 6+ month contract-to-hire opportunity located in Texarkana, AR. This role is fully onsite.The RoleThis role provides first-level technical support to the organization's internal users of computer applications, hardware, and network systems. It involves deploying...

  • IT Service Delivery Technician

    3 weeks ago

    Texarkana, United States Corps Team Full time

    Our client, a water technology provider, is seeking an IT Service Delivery Technician for a 6+ month contract-to-hire opportunity located in Texarkana, AR. This role is fully onsite.The RoleThis role provides first-level technical support to the organization's internal users of computer applications, hardware, and network systems. It involves deploying...

  • Information Technology Support Technician

    2 weeks ago

    Texarkana, United States Compunnel Inc. Full time

    IT Support SpecialistLocation: Office area in a warehouse building, with occasional trips to the warehouse floor. The position is full-time with virtual interviews (Eastern Time).Key Responsibilities:Provide first-level technical support for internal users, addressing computer applications, hardware, and network systems.Monitor Help Desk tickets (e.g.,...

  • Information Technology Support Technician

    6 days ago

    Texarkana, United States Compunnel Inc. Full time

    IT Support SpecialistLocation: Office area in a warehouse building, with occasional trips to the warehouse floor. The position is full-time with virtual interviews (Eastern Time).Key Responsibilities:Provide first-level technical support for internal users, addressing computer applications, hardware, and network systems.Monitor Help Desk tickets (e.g.,...

  • Information Technology Help Desk Technician

    3 weeks ago

    Texarkana, United States swipejobs Full time

    JOB DESCRIPTION:This role provides first-level technical support to the organization's internal users of computer applications, hardware, and network systems. It involves deploying endpoint hardware and software products and services, responding to inquiries regarding system procedures, online transactions, and systems status, and collaborating with other IT...

  • Surgical Services Technician

    2 weeks ago

    Texarkana, Texas, United States CHRISTUS Health Full time

    Overview:The Surgical Services Technician plays a crucial role in the surgical team by performing various technical tasks to assist in the preparation and care of patients prior to surgery. This position involves preparing the patient's skin for surgical procedures in accordance with established hospital protocols. The technician is responsible for...

  • Appliance Service Technician

    6 days ago

    Texarkana, Texas, United States Mr. Rooter of Texarkana Full time

    Job Summary:We are seeking a skilled Appliance Service Technician to join our team at Mr. Rooter of Texarkana. As a key member of our service team, you will be responsible for troubleshooting, diagnosing, and repairing household appliances to ensure they are ready for sale on our sales floor.Key Responsibilities:Inspect and diagnose issues with household...

  • Certified Pharmacy Technician I

    2 weeks ago

    Texarkana, Texas, United States Christus Health Full time

    Overview:Pharmacy Technicians play a crucial role in supporting Clinical Pharmacists by delivering pharmacy services with dedication, quality, and efficiency.Key Responsibilities:• Adheres to the OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.• Must be at least 18 years of age.Operational Duties and Responsibilities•...

  • Service Technician

    3 days ago

    Texarkana, Arkansas, United States Hugg & Hall Full time

    Job SummaryWe are seeking a skilled Service Technician to join our team at Hugg & Hall Equipment Company. As a key member of our Service Team, you will be responsible for the maintenance and repair of various types of equipment at customer locations.Key ResponsibilitiesTroubleshoot and repair equipment to ensure optimal performance and safety...

  • Surgical Services Technician

    2 weeks ago

    Texarkana, Texas, United States CHRISTUS Health Full time

    Welcome to an opportunity that encompasses the essential aspects of the role, along with the expectations for prospective candidates.Overview:This position involves a range of technical responsibilities aimed at assisting in the preparation and care of patients prior to surgical procedures. The role includes preparing the patient's skin for surgery in line...

  • Certified Pharmacy Technician I

    2 weeks ago

    Texarkana, Texas, United States Christus Health Full time

    Overview:Pharmacy Technicians play a crucial role in supporting Clinical Pharmacists by delivering pharmacy services with dedication, quality, and efficiency.Key Responsibilities:• Adheres to the OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.• Must be at least 18 years of age.Operational Duties and Responsibilities•...

  • Certified Pharmacy Technician I

    1 week ago

    Texarkana, Texas, United States Christus Health Full time

    Overview:Pharmacy Technicians operate under the guidance of Clinical Pharmacists to deliver pharmacy services with care, precision, and effectiveness.Key Responsibilities:• Adheres to the established OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.• Must be at least 18 years of age.Operational Duties and...

  • IT Service Delivery Technician

    3 days ago

    Texarkana, United States Hunt Hive Talent Full time

    Buzz About Us: Welcome to Hunt Hive Talent Recruiting Agency where were all about connecting amazing talent with fantastic opportunities! Our mission To help businesses and professionals soar to new heights. If youre ready for an adventure in the world of IT support look no further. Join our vibrant team and be part of something extraordinary! About the...

  • Senior Technician

    2 months ago

    Texarkana, United States Hoist & Crane Service Group Inc Full time

    Job DescriptionJob DescriptionGENERAL JOB DESCRIPTIONThe Senior Technician is a heavy equipment mechanic that specializes in the modernization and repairing of cranes. This position may perform routine maintenance, troubleshooting, repairs and upgrades; as well as solving complex problems when the crane malfunction. This position must encompass...

  • Aviation Service Technician

    3 days ago

    Texarkana, Arkansas, United States Signature Aviation Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Aviation Service Technician to join our team at Signature Aviation. As a key member of our operations team, you will be responsible for providing exceptional service to our customers, ensuring the safe and efficient operation of our facilities, and contributing to the overall success of our...

  • Natural Gas Service Technician

    2 weeks ago

    Texarkana, Arkansas, United States Summit Utilities Inc Full time

    Job OverviewSummit Utilities, Inc. is a rapidly expanding natural gas utility provider, recognized for its commitment to excellence and innovation in delivering safe and efficient natural gas services.POSITION SUMMARY:The Service Technician plays a crucial role in ensuring exceptional customer service while executing various operational tasks related to...

  • Natural Gas Service Technician

    2 weeks ago

    Texarkana, Arkansas, United States Summit Utilities Inc Full time

    Job OverviewSummit Utilities, Inc. is a recognized leader in the natural gas utility sector, known for its commitment to safety, innovation, and community service.POSITION SUMMARY:The Service Technician plays a crucial role in ensuring exceptional customer satisfaction while executing a variety of operational tasks associated with natural gas distribution....

  • Certified Pharmacy Technician I

    2 weeks ago

    Texarkana, Texas, United States Christus Health Full time

    Overview:Pharmacy Technicians operate under the guidance of Clinical Pharmacists to deliver pharmaceutical services with dedication, quality, and effectiveness.Key Responsibilities:• Adheres to the relevant OneCHRISTUS Competencies: Self-Leadership, Leadership of Others, or Leadership of Leaders.• Must be at least 18 years of age.Operational Duties and...

  • Certified Pharmacy Technician I

    1 week ago

    Texarkana, Texas, United States Christus Health Full time

    Overview:Pharmacy Technicians play a crucial role in supporting Clinical Pharmacists by delivering pharmacy services with dedication, professionalism, and efficiency.Key Responsibilities:• Adheres to the standards of the OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.• Must be at least 18 years of age.Operational Duties...

  • Network Architect

    24 hours ago

    Texarkana, Texas, United States Fusion Technology Full time

    About the Role:Fusion Technology is seeking a highly skilled Network Engineer - Senior to join our team as part of the LAN Central contract. As a key member of our team, you will be responsible for designing, implementing, and managing complex telecommunications networks.Key Responsibilities:Design and implement telecommunications networks, including voice,...