Technician - Texarkana

Role Summary: Surgical Solutions Technicians serve as an integral member of the operating room team providing support services to surgeons and all other Operating Room staff. They are committed to superior customer service while actively assisting in daily operations and procedures in their local account. The position reports to Account Supervisors/Lead Technicians.

Duties & Responsibilities

• In the Operating Room, the Technician will

○ Model a high standard of performance to staff and peers

○ Understand procedures being performed and anticipate the needs of surgeons, while ensuring a high level of service to staff during the operative procedure

○ Ensure the maintenance of the sterile field

○ Demonstrate a high caliber of skill in

■ Pre-operative setup

o Ensure video equipment is functioning properly

o Place monitors and equipment according to the surgeon's preference

o Open supplies while maintaining sterile field

■ Intra-operative technical and customer support

o Ensure necessary equipment is plugged in and functioning properly

o Address any supply issues and requests

o Provide support during procedure as needed

■ Post-operative turnover

o Gather and dispose of garbage/waste, breakdown tables as needed, mop room as needed

o Gather instruments and equipment

o Inventory instruments and other equipment, and ensure everything is in working order

o Provide any other help as needed to OR staff to ensure quick turnaround

■ Equipment Maintenance and Repair Management

o Identify any damaged or worn instrumentation (i.e. firmness, stiffness, alignment, chips/dents, dullness, sharp edges) for repair or replacement

o Troubleshoot malfunctioning scopes and equipment and work with the repair vendor to arrange for loaner instrumentation

○ Maintain high standards for decontamination, inspection, assembly, wrapping, and sterilization of surgical instruments.

○ Maintain all laparoscopic equipment and replace as needed; process repairs for instruments and scopes

○ Maintain current preference cards for surgeons

○ Maintain a professional level of service, behavior, and communication with Surgical Solutions team members, hospital, and OR staff

• General Responsibilities

o In the hospital,

 Work closely with the endoscopy techs, nurses, and surgeons to ensure that each surgeon has available to them his/her preferred model scope and other instrumentation/equipment for all standard and specialty Procedures

 Allow for a smooth transition when the surgeon working in a room completes his/her cases and the next surgeon arrives

○ As a part of Surgical Solutions,

■ Collaborate well with fellow team members and hospital staff, act with respect and dignity towards others

■ Provide exceptional customer service to the hospitals we serve as a representative of the company

• Credentialing Maintenance

o Obtain/maintain CRCST Certification: support for obtaining proper certification will be provided by Surgical Solutions; the Technician is/will be responsible for upkeep of the certification

o Complete/provide documentation required to obtain medical clearance from the hospital

o Complete annual trainings/competencies

o Maintain organized records of medical/OHS credentialing requirements

• Duties related to Surgical Cost Management Platform (SCMP)

○ Daily log in to SCMP to view the scheduled cases, your case assignment and to advance cases you are servicing, in near real time.

○ Use SCMP to view your site's digital Preference Cards and alert your site lead if a preference card needs revision.

○ Create emergency/add-on cases for your team lead when required.

○ Check-in with your team lead at the beginning and end of each shift to work through case revisions and outline any completed or cancelled cases.

○ When SCMP is missing critical data, such as a missing doctor, room or procedure, alert your site lead to create.

○ Learn, adopt and utilize all new technology as intended, when intended, as outlined in the Technology Policy. If you need assistance in order to adopt the technology, make it a top priority to reach out to support when you have a roadblock.

Skills and Abilities

• Regular, reliable, consistent on-site job attendance is a requirement at assigned workplace. Punctuality and dependability are important to meet the needs of colleagues, hospital staff and the hospital Operating Rooms’ schedules.

• Must be able to work Sunday – Saturday which includes 24/7 coverage on a rotational basis between the technicians at the local hospital during weekdays, weekends, and holidays. This position typically entails a 40-hour workweek and additional hours may be required based on workflow and OR schedule to ensure our customers receive the highest level of service.

• Ability to organize responsibilities, think critically and make decisions in high stress and emergency situations. Collect, organize and analyze information and clearly communicate in verbal and written form. Manage time and systemize actions to complete tasks. Demonstrate problem-solving skills and use sound judgment while exercising standard safety precautions. Ability to work quickly and accurately with commitment to detail.

• Interpersonal abilities sufficient to interact with individuals and groups from a variety of social, emotional, cultural, and intellectual backgrounds. Ability to establish rapport with clients and team members as well as demonstrate professionalism in all circumstances.

• Ability to work effectively within their role independently as well as a part of a team. Treat others with consideration, dignity, and respect.

• Communication abilities sufficient for interaction with customers, hospital staff, team members and other healthcare professionals in verbal and written form. Ability to effectively read and comprehend technical and professional materials and to follow oral and written instructions. Ability to initiate client education, to interpret and document client actions, and to initiate appropriate responses.

• Tactile, auditory, and visual accuracy sufficient for physical assessment, and to interact in clinical, lab, and classroom environments

• Work Environment: hospitals are a 24-hour, 7 days a week operation that have a fast-paced atmosphere and involves exposure to bloodborne pathogens, various chemical disinfectants, and infectious materials

o Ability to wear personal protective equipment (i.e. eye protection, gloves, shoe covers, surgical head covering, and gown) is required

• Physical Demands

o Ability to turn, bend, squat, kneel, crawl, reach, push, pull, maneuver in tight spaces, and side-to-side turning of neck

o Ability to maneuver heavy equipment; lift, carry, and balance items weighing up to 50 pounds individually or additional weight with assistance

o Full range of body motion; gross and fine motor abilities sufficient to provide safe and effective care

o Repetitive and constant standing for prolonged periods

o Normal, correctable vision and hearing required including the ability to accurately discern color as necessary to perform job functions

Qualifications

● Education: High school diploma/GED required. Some college preferred.

● Certifications: Certified Registered Central Sterile Technician (CRCST) for certified states or must obtain CRCST certification within 90 days of employment for non-certified states. Certified Surgical Technician (CST) a plus.

● Previous Experience: one year OR experience preferred, 2-5 years face to face customer service experience

● Outstanding customer service skills, ability to build and maintain strong rapport with hospital teams

● Must have excellent communication and negotiation skills

● Possess excellent leadership skills; ability to effectively build teams and direct the work of others

● Ability to quickly and accurately anticipate needs, and appropriately respond

● Experience with Microsoft Suite; Outlook, Word, Excel

● Availability for 24/7 hospital coverage including weekday, weekend, and holiday rotational scheduled and on-call shifts