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HVAC Service Manager

3 months ago

Minneapolis, United States FirstService Residential Minnesota Full time

Gittleman is proud to offer a competitive salary, a gas card, vehicle, health insurance, and profit sharing among other benefits.


About FirstService Residential and Gittleman

Gittleman Construction & Maintenance Corporation, a licensed general contractor (#BC65989) provides homeowners expert interior maintenance, repairs, capital improvements and replacements, custom remodeling, disaster management and restoration services. We have over 40 years of experience in the construction and maintenance business employing a team of highly skilled experienced tradespeople, many of whom have been with the company for over 20 years.


Gittleman Construction & Maintenance is a subsidiary of FirstService Residential Corporation, a global leader in the rapidly growing real estate services sector. Through offices across North America and Canada, FirstService Residential offers local market leadership, combined with a broad range of services and the unmatched resources of the industry leader. Our full service residential property management services are enhanced by proprietary technology systems, specialized product expertise and combined buying programs to deliver best-in-class management services.


Job Overview:

Gittleman Construction and Maintenance supports FirstService Residential Management and its customers in the construction, mechanical maintenance, service, repair and development of approximately 500+ condominium and townhome associations in and around the Twin Cities area. The HVAC Service Manager is responsible for overall operation and development and health of the GCM HVAC Services department. This role will report to and support the Director of Maintenance Services.


Your Responsibilities:

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.


  • Manage and develop the GCM HVAC services department.
  • Daily supervision, scheduling and coordination of HVAC service technicians, working closely with dispatch department to ensure timely fulfillment of service requests and projects.
  • Plan, staff, and supervise division activities including personnel administration, performance reviews, defining functions, responsibilities, power to act and the like
  • Evaluate workloads and future staffing requirements. Assist with recruitment activities such as interviewing, evaluating and recommending potential hires.
  • Recommend personnel actions, promotions, transfers, terminations, or disciplinary measures. Manage the Performance Evaluation process of assigned division and provide leadership, counseling and coaching to technicians.
  • Partner with Human Resources on safety training and regulatory compliance
  • Appreciate the value of being responsive to both internal and external clients
  • Develop and maintain HVAC preventative maintenance programs for internal client accounts.
  • Cultivate internal and external customer project opportunities, develop project scope of work and prepare proposals.
  • Manage HVAC projects in a timely and financially accountable way.
  • Assist internal customers with mechanical problem solving, technical support, reviewing and summarizing projects, estimating projects and maintenance contracts.
  • Support internal customer onsite maintenance personnel with training, problem solving and preventative maintenance management of their facilities.
  • Create and maintain a healthy, safe and financially responsible work environment for the GCM HVAC services department and its employees including:
  • OSHA compliant work practices ensuring continued compliance
  • Training, educational and advancement opportunities
  • Ongoing technical support, supervision and direction
  • Develop and advance FirstService Residential Minnesota/GCM energy management initiatives
  • Develop company strategy and assist clients with installation and use of energy management systems.


Supervisory Responsibilities:

  • Supervise and manage HVAC Technicians, Laborers and Subcontractors
  • Assign, monitor, and manage tasks and responsibilities on a regular basis. Provide coaching and disciplinary actions, as necessary.


Skills & Qualifications:

Qualifications Required:

  • Minimum 10 years of work experience in commercial and residential HVAC, 5 of which must be in a supervisory capacity
  • Refrigeration, Hot Water, Gas and Warm air masters license.
  • High degree of technical knowledge related to HVAC and building mechanical systems
  • Thorough knowledge of HVAC local, state and national codes
  • Basic computer skills, including MS Office applications
  • Exceptional customer service skills
  • Valid driver’s license


Qualifications Preferred:

  • Master pipefitter license
  • Thorough knowledge of commercial and residential mechanical systems
  • Knowledge of building automation systems, control operation sequences, alarm management and trending capabilities
  • Understanding of property services industry
  • Geographical expertise of service area
  • Aptitude for identifying inefficiencies and offering improvement strategies
  • Strong communication and organizational skills
  • Consistent and prompt follow-up with customers
  • Good attention to detail and organizational skills
  • Ability to prioritize work orders and project requests
  • Team player with collaborative attitude


Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

  • Ability to work a minimum of 8 working hours each workday
  • Ability to adjust, lift, push and pull heavy objects a minimum of 50 pounds
  • Ability to stand, walk, climb, stoop, kneel and balance regularly
  • Ability to do ladder/step work which could include carrying ladders, scaffolding and walking up/down stairs
  • Frequent exposure to moving mechanical parts
  • Contact with sharp, hot and/or very cold supplies and equipment
  • Must maintain safety procedures at all times to prevent work injuries
  • Sit at desk and use keyboard

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.


What We Offer:

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, EAP services, Life Insurance, and Long-Term Disability coverage. In addition, you will be eligible for vacation and sick time off benefits, 9 paid holidays, and a 401k with company match. Local travel to work assignments in the Twin Cities Metropolitan area is required. We offer a company vehicle and gas card.


Compensation: $50-$60 an hour