HVAC Service Manager

1 week ago

Minneapolis, Minnesota, United States Greenheck Full time
Technical Support Manager

Greenheck Group is a leading manufacturer of commercial HVAC products, and we're seeking a Technical Support Manager to lead our team of engineers and technicians. As a key member of our organization, you'll be responsible for developing and managing long-term goals for the team, including hiring, scheduling, project management, and training.

Key Responsibilities:

  • Lead and manage the technical support team, ensuring daily staffing and maximum wait times.
  • Train and develop the technical support team to ensure they have the necessary skills and knowledge.
  • Manage travel and work schedules to maintain required staffing and satisfy customer requirements.
  • Ensure that the team maintains ownership of reported field issues and implements solutions in a timely manner.
  • Work closely with field service technicians to provide training, support, and product updates.
  • Facilitate meetings to escalate issues that require assistance from other business units.
  • Share data and trends with Sales, QA, Engineering, and Production regarding product problems and improvements.
  • Manage communications and logistics for service bulletins.
  • Review and approve customer warranty changes to ensure accuracy and fairness.
  • Organize and provide factory training for owners and service techs as needed.

Requirements:

  • 4-year Bachelor's Degree required.
  • 6-8 years of relevant work experience in technical support and a supervisory or managerial role.
  • Microsoft Office Suite knowledge.
  • HVAC Technical Systems Experience preferred.
  • SAP, DocuWare, CAPS, CRM experience preferred.

Benefits:

  • Health insurance.
  • Prescription drug benefits.
  • Dental insurance.
  • Paid vacations and holidays.
  • 401(k) Retirement savings plan.
  • Employee Assistance Program.
  • Flexible spending accounts for medical or dependent care expenses.
  • Tuition assistance.
  • Employee Wellness Program.

Equal Opportunity Employer:

We are an equal opportunity employer and welcome applications from all qualified candidates without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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