Customer Account Manager
2 weeks ago
Immediate opening available for an EXPERIENCED & MOTIVATED Customer Account Manager at our Madison Heights, MI location. Minimum 2 years of customer service/sales experience in logistics or transportation experience for this position.
Customer Account Manager
We are a progressive, fast growing 3PL looking for an experienced customer account manager capable of building and growing customer accounts and relationships through top-notch service, creative thinking, professional and proactive communication, utilization of technology, and team collaboration. Experience in a 3PL environment is required. Some of the most important traits we are looking for in a candidate are; self-motivation, problem solving, customer focused, and overall customer management & development skills.
Experienced & Motivated, Logistics professionals only. This is a high-performance opportunity with phenomenal growth possibilities for the right person. The position is ON-SITE at our Madison Heights, MI location.
Travel required – less than 10%.
Responsibilities
- Generate and close new business by making cold calls to potential customers, qualifying customers, and handling objections effectively.
- Build and nurture relationships with prospective and existing customers within your book of business.
- Sell and close deals with new and existing customers to meet their freight transportation needs.
- Manage daily shipments, ensuring timely pickup and delivery while addressing any issues that arise.
- Record and track all sales efforts using our CRM
- Respond to customer inquiries, bids, RFPs
- Utilize negotiation skills to determine pricing with customers and carriers.
- Participate in regular sales meetings with management on goals and forecasting.
- Collaborate with team members.
- Open and proactive communication, both internally and externally.
- Must be willing to train and learn other operational tasks within the company, in order to better understand the company in its entirety.
Qualifications
- Minimum 2 year of customer service/sales experience in logistics or transportation
- Professional, courteous, and cooperative with the team, customers, and carriers
- Must have a drive to succeed, confidence, and great verbal communication skills
- Proficient in Microsoft Office
- Knowledge of a CRM
- Ability to multi-task in a fast-paced environment
- Enjoy working in a team environment with high levels of team communication
- Must be self-motivated, punctual, and reliable
- Must be willing to do what it takes to learn
- Willing to be challenged and create solutions
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